Sent him $1800 to buy the grill. Then, just keeps blowing me off for over a month. He stold my…read moremoney. No response.

They won't respond after taking my $275 I had a similar…read moreexperience as the other reviewer. I agreed to order parts for a Fire Magic grill. Paid $275 plus initial diagnostic fee, and received an email receipt. Have called 6 to 8 times asking for status, and each time they say that parts are all back ordered, and at first it seemed believable. They answered 3 weeks ago, around June 20th, but now I cannot get an answer via phone or email. I'm assuming they're out if business. Seems like a big Ponzi scheme. Called my credit card company to dispute the charge. They seemed professional at first and the reviews from a year ago were good, so not sure what happened. Big waste of time and money.

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

From a customer perspective its nice to make a appointment for repair and the technician is at your…read moredoor at that designated time. Josh the technician was wonderful to deal with. Owning a older natural gas grill, Josh was able to make the necessary repairs then explained by showing me what was accomplished. So nice to see a professional approach by a repair company and to know you were treated well and the repair was done right. I would highly recommend My Grill Guy to anyone needing repairs for your grill.

Absolutely horrible experience Original appointment 12noon. Frank texted night before requesting…read moreto change appointment to 8am for the following day. Ok fine. 8am came and went TOTAL NO SHOW - no phone call, no text - zero communication! Trying to reach someone was frustrating and required numerous calls and texts. Finally at 910am they call. Zero concept of customer service, no apology, no respect for customer's time. DO NOT USE MY GRILL GUY!

After reading some of the reviews I'll have to state emphatically that this review is more about…read moreNathaniel then the company since I've only had this interaction with them. Do your due diligence on bigger jobs. My job was a chimney cleaning on a gas fireplace and it was GREAT! Nathaniel H did an awesome job. He was on time, efficient, friendly and most importantly he disassembled and cleaned my gas fireplace with precision. I can actually see the beautiful logs, embers and flame. I'm so impressed. I've used other companies that just clean out a few leaves and call it a day. Nathaniel actually cleaned my fireplace and let me know what was causing the soot. I will be a 1st Choice customer for as long as Nathaniel is my tech. Pricing was also competitive. They honored their discount that they texted, so opt in to messaging. Thank you Nathaniel.

One month later and still this company has not offered a refund for the previous service or…read morecontacted me in any way for a "free cap". They just stated that in their reply to try to save face. Thankfully HBR services was a very responsive and preprofessional company, they were able to come out and actually follow through.

Jerry was very professional, came out on a Saturday with short notice, and we were fortunate. He…read moreshowed us that the exhaust for the dryer vent had broken and the lint was being left in the attic! He repaired the pipe for the exhaust and offered suggestions for a more efficient system. He also cleaned the chimney which was used excessively in February 2021. HIs pricing is very reasonable. We are ready for winter! Safe dryer and a chimney. THANKS JERRY!

From the owner: Keeping your home safe and fire-free since 2018…read more Cease Fire is a locally owned and operated business serving DFW metro area. We keep the homefires burning, not your home. Cease Fire specializes in chimney sweeping, minor chimney repair and dryer vent cleaning. Now we are happy to offer grill cleaning services.

Our gas fireplace flames were low and then it stopped turning on all together. The guys came out…read moreand were thorough and honest about what was needed. They cleaned it up and gave it a good tune up and now it's working better then ever. I highly recommend them.

They were here to clean two chimneys. One in the family room and one outside. The tech did the one…read moreinside first as I had taken my son into the master bedroom(he's in a wheelchair). I came out after we heard the vacuuming had stopped. Within ten steps of walking across my kitchen floor I started to slip. EVERYTHING was covered with black soot. I asked the tech to call his boss and that I wanted to talk to him personally. The tech then went outside and talked to hiss boss for about 10 minutes. Then the boss finally called my cell and asked what was going on I told him the situation and he told me I was looking for a FREE clean job. His office is less than five mls from my residence and he wouldn't even come to see the mess. They are horrible and I'll keep all posted!!

Very responsive, great service and communication, food was delicious and presentation was…read morebeautiful! Will use again and again!

We used these guys for our employee appreciation picnic. We had hot dogs and burgers and they…read moregrilled on site. Jonathan was very helpful and easy to work with and had an estimate for us within hours after calling. Will definitely use again. Couldn't be happier

I was informed that my home location was out of their service area but was told they would make a…read morevisit and determine the issue with our fireplace. After determining the issue and charged the agreed $99 diagnostic charge, we were told parts would be ordered once we approved an email with the repair quote. In addition, $40 of the diagnostic repair cost would be credited for the parts order. Unfortunately, we never received an email and after multiple efforts to contact the business, no return calls or messages through Yelp were returned. This is going on three weeks and I only wanted to know if we needed to hire someone else to look at our fireplace. It's disappointing and a phone call or email message is all that I was seeking as a customer to give my repair issue to a small business.

Very good customer service, prompt action and they really know their way around a grill. They…read moreordered some parts for my grill and it works perfectly. I recommend them highly.

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.