Very disappointing experience. It has been over a month since I first contacted HBR, and I am still waiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations. read more

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude excellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with! read more

HBR Hearth and Chimney - Fireplace prepped by Vince to make sure no soot escapes out onto carpet... he does excellent work! - Chimney Sweeps Near Me - Dallas, Texas

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed information on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude read more

We needed some major work done on our chimney to get it back into a usable state, and were fortunate to have chosen HBR and to have the work done by Nathan. He did an excellent job and was consistently professional and a pleasure to deal with every time and in every respect. The work included replacement of the firebox, vent pipe, and various other parts of the chimney, including the tile around the fireplace, and we're extremely pleased with the results. read more

HBR Hearth and Chimney - Nathan did all the work shown here (and a lot that you can't see) except for the mantle and the floor tiles. - Chimney Sweeps Near Me - Dallas, Texas

8/27/2024 Just had my gas logs installed today. My experience with HBR has been a joy. Blake was very professional, knowledgeable, and answered all my questions. I felt very confident with my purchase and comfortable with him installing the gas logs we chose. We chose the Split Bonfire 18" gas log set. I absolutely love them! I can't wait until it gets cold to use them to their fullest potential. Thank you HBR. You have a customer for life. read more

HBR Hearth and Chimney - This is my Split Bonfire gas logs that HBR Chimney installed perfectly for me. I love them. - Chimney Sweeps Near Me - Dallas, Texas

I have received excellent service from HBR CHIMNEY on several occasions. Fireplace and plumbing repair, especially by Nathan, were absolutely outstanding. Kim did a great job of scheduling my service needs.They provide many types of installation and repair and I recommend them highly. Harold LeCrone--Frisco Lakes. read more

Excellent service. They were very reasonable on pricing and very responsive. They worked with us to get our outdated fireplace working.

I contacted them after being denied assistance by a few other companies who refused to service a gas fireplace they didn't install. The lady who returned my call was very friendly and accommodating to my needs, and gladly set a service call. Felix, the tech, was very professional and personable. He quickly assessed and diagnosed the issue to get my fireplace operating again. I REALLY appreciate this company coming to my rescue when I needed them most. It seems harder these days to find a company that actually wants to accept your paying them to do the job they are in business for. I highly recommend this company, and will use them again if the need arises. read more

What started out as a chimney inspection turned into a full on gas fireplace conversion, and we couldn't be happier! To provide some context-we purchased our home this summer, and the fireplace in particular needed some major TLC. My experience with everyone at this company has been wonderful. Felix is the one who completed the work on our fireplace, and he was incredibly helpful, thorough and informative. I would highly recommend this company for anything fireplace related. read more

HBR Hearth and Chimney - Chimney Sweeps Near Me - Dallas, Texas

Last month Tyler came out to give me a quote on buying and installing doors for my fireplace and for parging since I wanted to burn wood logs. Tyler was personable, knowledgeable and honest from the getgo. I easily decided right then and there to go with HBR! Once my fireplace doors arrived, I scheduled Tyler to come back out. He did a fantastic job completing the work, answered all my questions and explained everything to me. I highly recommend Tyler at HBR!! read more

HBR Hearth and Chimney - Chimney Sweeps Near Me - Dallas, Texas

Jeff was helpful and communicative throughout the whole process of repairing and sweeping our 1968 era chimney. He worked around our trip plans and made sure to come out only when he could do everything in one visit. We're happy with the removal of a squirrel nest, bird nest, repairing of the mortar at the top of the chimney, and filling in some areas of the inner chimney liner that were vulnerable to high heat (using ceramic refractory foam). Very great service for a very reasonable price. Highly recommend this company and Jeff in particular. read more

Very friendly, both during the service visit and scheduling. Quick response when I reached out. This was for maintenance for our gas fireplace, and also to address an odor coming from the unit. Tommy did a thorough inspection and explained a few features to me. The odor issue seemed to have gone away on its own, so no repair was necessary. I was disappointed and perhaps misunderstood their service. No maintenance was done aside from the inspection and the visit was very quick, less than 30 minutes. I expected at least some of the manufacturer's recommended annual maintenance to be done (cleaning, etc.). The $249 charge was as quoted when I made the appointment - I just should have asked more about what maintenance work would have been completed - I probably would have made a different decision. read more

Taylor is AWESOME! My hubby came home and he was so happy on how HBR took care of our fireplace issue. Taylor is so knowledgeable and friendly. He is so reliable. He even made us a video instruction on how to take care or the fireplace. Overall so happy with the work! They also schedule us in very quickly! Will definitely use them again forever and recommend them to neighbors and friends. Thank you Taylor! read more

This company was great!!! They fixed both of my gas chimney's. The customer service is great!!!

We had a horrible experience with another company ghosting us so I called up these guys. They were able to get the job done quickly and without issue. Greg was fantastic. If you need chimney work I would definitely recommend this company. read more

My propane fireplace was missing a part that would allow my fireplace to ignite without electricity. Anna took my call after 5 o'clock she had me send pictures of my fireplace of what I thought my issue was and she took down all of my questions answered everything that I thought to ask. She dispatched her technician to call me after hours. After about five minutes Tyler the technician had my issue identified and he sent me a text with the part that I needed to fix the battery backup. After calling three local chimney/fireplace companies in the area and being told by all 3 that they could not work on my fireplace because they had not installed it, Anna took my call and was very kind and considerate of mand helped me immensely I would recommend HBR 100% read more

They're knowledgeable, friendly, and easy to work with. They answered everything I wanted to know about chimney leaks, furnace repairs, and chimney maintenance. I had no idea that Chimneys can be such a safety hazard when it comes to smelling smoke in the house. HBR is highly recommended! read more

Called these guys to have my firebox cleaned and painted. I'm thrilled with the job that the tech Nathan did. It looks perfect and I couldn't be happier! I highly recommend them! On time and very professional. read more

HBR Hearth and Chimney - Chimney Sweeps Near Me - Dallas, Texas

So glad I called them. After another company left my house I wasn't satisfied so I had HBR came to inspect & clean the fireplace. Unfortunately our fireplace is not safe for a couple of reasons and they explained everything. I am very pleased with the level of experience and knowledge I received to get my fireplace to a safe functioning condition. We had wasps and bees coming through the fireplace so they really did 2 jobs in 1. Going the extra mile they also removed the bees that clustered on our ceiling. read more

HBR Hearth and Chimney - Going literally above and beyond. Thanks for getting rid of the bees! - Chimney Sweeps Near Me - Dallas, Texas

My family and I have lived in our new home a little under 2 years and have never had a gas log fireplace so this was all new to me. The pilot went out this past Thursday while we were using the fireplace. With the upcoming cold weather in the next few days we decided to look for a company to get it serviced. We are always looking at company reviews to make sure we trust the various companies before we do business with them. Looked at Angie's List, Yelp, etc. and found HBR Chimney on Yelp and I am glad we found them. During my initial research saw that they were a family owned and operated local business. I googled the possible problem and saw that the thermocoupler may be the issue. HBR Chimney was very responsive on a Saturday afternoon. They told me to try and re-light the pilot as a troubleshooting step to make sure that the issue was indeed the thermocoupler before scheduling a technician to come out. They offered to send someone out next day if I wanted to have them take a look. The troubleshooting helped determine that the pilot went out, probably due to the weather change and I was able to relight it. I could not have done it without his guidance. I now have a provider to call when I need to service my gas log fireplace. They are very friendly and knowledgeable. If the pilot goes out again or if I have any other issues, I will definitely call them if the basic troubleshooting doesn't work. Johnnie E read more

HBR Hearth and Chimney - Chimney Sweeps Near Me - Dallas, Texas

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Great and trustworthy company. Called them out to look at a couple of issues. Tyler came out and checked over everything and was very helpful with information and options. No pressure and no attempt to sell me things I didn't need. Great company! read more

Called HBR CHIMNEY Saturday morning at 8:30AM. Got an answer from THE OWNER, Kyle Meinert. Explained my gas fireplace wasn't working. Long story short, wife has a Halloween party in a few hours and fireplace must work was my mission and HELP! Took my information and asked for a few minutes to get in touch with his technicians. Called back and couldn't get me a tech out same day but, he he himself took time out of his busy Saturday morning family schedule to FaceTime me and help me troubleshoot my gas fireplace. After a crash course in gas fireplaces he was able to save me from the wrath of my wife! I offered to Zelle him money for his time but, he would not have any of it. As a small business owner myself, I know the importance of great customer service. Kyle has earned my business for life. Even though he helped me fix my problem, I asked he still set me up for service this coming Monday. Not only did they fix but, they will come out and service your fireplace and make it look like new!! Thank you!! read more

HBR Hearth and Chimney - Working fire place! Happy wife - Chimney Sweeps Near Me - Dallas, Texas

HBR Chimney deserves more than 5 stars! After having numerous other chimney companies come out and no one was able to help us, HBR came out within one day, and fixed our fireplace! Jeff was very informative, he was patient with us and explained the issue. HBR Chimney is the ONLY fireplace company we trust! Thank you again! read more

HBR Hearth and Chimney - Chimney Sweeps Near Me - Dallas, Texas

Tyler did a great job inspecting and cleaning our chimney to insure it was safe to operate. He gave me informed recommendations as to whether we wanted wood burning or gas only. He even invited me onto the roof to see what was up there as part of the inspection. Once we decide wood or gas, we will use HBR Chimney again. read more

They installed gas logs, very professional, responsive and have recommended to our neighborhood group. Will definitely call them again this fall. read more

Chimney cleaner was personable enough but the job he performed is suspect. Meaning I suspect he is not well trained in all aspects of cleaning and inspecting a chimney. I will try someone different next time. Also, I felt he was very expensive. read more

Do NOT use this company. Zero stars if I could. Nothing in their mission statement is true. I set an appt, took off work and they cancelled same day. I had to call back days later to reschedule. Kim in the office talked Nathan up, said he was the best they had. I never heard back from Nathan. Kim them sent Tommy. He did come and measure for basic frame and new ceramic logs....then I never heard back from anyone! What a waste of 3 weeks waiting on them to communicate something....anything. This place is a joke. You can have a fancy website but that doesn't make you a good company. Beware!! read more

My experience with HBR Chimney was excellent. They did a fantastic job with the scheduling and quoting process. Communication was excellent. The technician assigned to my job called me two hours before my appointment time and said he was able to be at my home in the next 15 minutes, which was fine by me. When Greg arrived he was very friendly, thorough, and professional throughout the whole process. Having never used my chimney, I was totally expecting him to find something that was going to be a very expensive repair. Much to my (and I think even a little to his) surprise, everything was perfectly fine with my chimney. He proceeded with the cleaning and was completely done in about an hour. HBR was a little higher than some of the other quotes I got but I feel like the quality of service I received was worth it. I will definitely be reaching out to them again in the future for my annual fireplace cleaning and roofing needs. read more

Very informative and direct. Explained the situation and why we cannot have a wood burning fire, though my favorite, but I like the quick honesty. Ceramic logs here I come. I would recommend this business, at least the employee that came out to service my place, and sadly I can't remember his name, but great job for really doing nothing. His actions were more trustworthy than most. read more

EDIT: The owner swiftly got in touch with me and rectified the situation. Quite frankly, I wasn't expecting much of anything to happen since the world is what it is today. So, it's nice to be humbled, listened to and how they cordially rectified the situation was much appreciated. ************* Very disappointed in them now. They did a great job replacing the panels in our fireplace. One cracked after one small fire, so I contacted them and someone emailed back saying that sometimes the manufacturers they get the panels from don't cure them correctly. With that response they stated that they would come back out and fix it when there was some more room on their schedule, since we live on the other side of the metroplex from their office. I was fine with that for the time being. I have now tried to reach out more than 15 times over several months, through emails, phone calls & texts and now no one is getting back to me. I am very disappointed that we feel like we got played and completely lied to. This business no longer appears to have any decent scruples. Their dishonesty & avoidance to our issue is abhorrent. I would not suggest them to repair, replace or even sweep your chimney. I am so upset that we paid THOUSANDS of dollars to be lied to and then constantly ignored. Very shameful business practices. It's incredibly sad that I feel like this review is the only thing that MIGHT get someone to respond to me (I also left this review on Google & Facebook in hopes that someone MIGHT get back to me.) I was polite in every email and text sent and every voicemail sent but this is where I draw the line. read more

AWESOME customer focus and service from the first phone call with Phillip thru my final handshake when the technician Felix walked out the door. Phillip concisely found an appointment the next day and explained pricing the business model. When Felix arrived the next day, his customer awareness and communication made us comfortable right away. He found the problem quickly. As he walked through the repair and explained everything as he worked. Felix patiently taught me how to better arrange and use the features of the fireplace: it made a big difference. We got our money's worth, and more, with this this professional repair and interaction with Phillip and Felix read more

So Tyler came out and measured to install our fireplace. Week goes by no estimate few more days go by no estimate Texted Tyler no reply but Ana answered me back saying he was busy but he will get it done Nothing. Receded two more messages. Nothing Called she said she will make sure it is done Nothing. So I go on yelp to try and find someone else and what do you know they answered. Today I get a message from Tyler stating they cannot do the installation as it in not In there wheelhouse. Well dont you think you could have said that when you came out. If theyre too busy to reply to a text then they're too busy to do the job. Company is a joke . . read more

We had a wonderful experience with Simon and Tyler with HBR! They were quick to come out after I called to request service and made sure that they completed everything in a timely manner. They were super friendly! Simon cleaned and inspected our chimney. We recently moved in and don't think it had been cleaned in some time. Then Tyler came in like the King of England to solve our gas log issues! We will definitely be calling to have them come back year after year and referring them to our friends and neighbors! read more

We had a home inspection which included a cracked firewall, so we contacted HBR to look at it. Not only did we receive a free estimate and did Tyler arrive ahead of schedule, but he explained how he could not find anything wrong with the fireplace or chimney. Where most would try to upsell, HBR gave a fair assessment and made me and my family more confident going into the cooler season. We are definitely going to go back to HBR for any chimney needs in the future read more

Needed to get my gas fireplace looked at called up a couple of places and instead of trying to set up an appointment first Kyle from hbr took my call and helped me trouble shoot it and we were able to get it going on less than 10 minutes. Thanks for the help!! read more

Anna Answered the phone quickly and set up a technician within a few days of the phone call, the day before Thanksgiving. She was kind & helpful. Tyler came to service both gas log ignition controls for our dual fireplace. We were concerned that the ignition controls might need replaced, but Tyler was able to fix boTh of them. He was extremely friendly and we were glad he was our technician. Highly recommend HBR read more

These are the best chimney sweep and chimney repair guys in town! I was able to get an inspection same day and the work they did was beautiful. read more

We purchased a home and we had an older gas switch fireplace that didn't work. They were very fast in coming out for inspection and setting up a time for repair. Taylor came out to do the repairs. His knowledge and passion for his work was beyond measure. He was very helpful and walked me through every step of what he did and what to do should something happen down the line. Definitely recommend if your looking for a quality local business to support. read more

HBR Hearth and Chimney - Chimney Sweeps Near Me - Dallas, Texas

Excellent customer service from Jeff. We've been struggle with a wasp issue and the source seemed to be from our chimney. After several attempts to work with a pest control company, I turned to a chimney expert to help. Jeff and his team were able to help immediately exclude the chimney to ensure wasps were no longer able to hide in there. Highly recommend HBR services! read more

Wow, Kyle, the owner, Walked us through getting our gas log remote starter going again rather than wait 1 1/2 weeks for a $185 plus parts appointment with "the other guy" and that was the best that I could get during this snow-magedon event. We really needed our fireplace to help heat the room. He was so helpful and we will definitely be using him for the rest of the services that he offers. read more