Bad experience with First Floors and their Vice President, who may also be the owner's son, Damon…read moreDobson. We were looking to have over 1,000sf of hardwood installed in 3 rooms and a hallway, finished and hand scraped to match existing flooring. The company came to our house, measured, and Damon sent us a quote. I responded to Damon, asking when the company could get started. Additionally, because I view this as a fairly sizable investment in our home, I had questions about the installer who would be doing the work. Specifically, I wanted to know whether the installer had experience hand scraping, as I know that process can be difficult and time consuming. I also asked if Damon had any references for the installer, or even any pictures of recent work--perhaps a bit high maintenance, but I though it was a reasonable request. Damon simply responded that they could start in 3-4 days. He did not address the questions I had re his installer. I knew that 3-4 days wasn't possible, because wood has to acclimate in the house for longer than that, so I asked him about this, and also repeated the questions re his installer. He condescendingly replied, "but you only asked when we can start the job, and we can start in 3-4 days." Once again, no response re his installer. So I asked about the installer and his experience again. Damon's response was "We do 1,000 hand scraped floors a year, sir." I explained that I was less concerned with the number of floors the company installed, and more concerned with the specific installer First Floors would hire to do the work. So I asked him again. His response was that the company had done a "banker's house" and also a former president's house. At this point, I told him I'd love to use his company, but that I needed more details on who the installer would be, specifically his experience hand scraping. I again asked for recent references. Damon responded "I have come to the realization we are not the company for you." I found the contact info for the owner, Richard, and emailed him, explaining that I thought the resistance to my questions was bizarre, especially considering the fact that we're in uncertain financial times. No response. I've owned a few houses, done lots of work on all of them, and have never been in a situation where a company is not willing to provide info on the people who will actually be doing the work in our home. I think that's highly suspicious. Also, the fact that he was ready to install in 3-4 days, in a humid climate like the Dallas area, is problematic in my experience. I can't speak to the quality of their work, but their customer service is garbage.

We met these folks through our Farmers Insurance adjuster. We had experienced a plumbing failure…read morecaused flood. It destroyed our hardwood floors throughout much of the house. Rick was the lead person from First Floors and he was extremely diligent in making sure all of the work was completed right and on time. We were out of our house for 5 weeks while they did their repair magic. If you came to our house now, you would never know there was ever a flood. Exceptional people to work with!

A hug thanks to Derek Perkins with Lonestar Chimeny Sweeps for having his crew come out so quickly…read moreto perform their inspection/cleaning. They were very professional and took the time to protect the surrounding fireplace area from ash/debris before the cleaning. I highly recommend them for any fireplace/chimney inspection, cleaning, and repairs.

Absolutely AMAZING The friendly technician arrived in time , completed full inspection showed me…read morethe issues he noticed. Very reasonable price (after some research..) , and proffational job with before & after pictures. HIGHLY recommend !!!!

We are very happy with Black Velvet Chimney they have gone above and beyond to make everything…read morebetter.

You would think businesses would jump when a customer contacts them to purchase a fireplace door…read more You can't reach them by phone, they say you have to fill out their contact page and they will contact you. After 4 weeks, no contact, I filled it out again, no contact. Thankfully I searched again and found Garcia Fireplace Doors. Responded same day even though after business hours and I had a quote next day and gave him my business. Custom fireplace doors are not cheap, BV lost a sale and I gained a better looking door.

Hired Shower Doors of Dallas to install a frameless shower door in a home I'm remodeling. They…read moredoor was of good quality, the price was competitive, and the installation was done well. I highly recommend this company.

This company is a real pleasure to deal with. Shane came…read moreout to give me a estimate on a new frameless shower. He was very polite , very kind and very HONEST with me. I will 100% ONLY use these guys again. I love dealing with companies who show up on time, are kind and polite to their customers and most of all are HONEST with their clients!!! WELL DONE SHANE! You are a KEEPER!

We have had them over twice to work on an old gas fireplace. Both times they were effecient,…read moreprofessional, and prompt. Highly recommend.

Easy to make appointment and showed up on time. Did a great job and charged what he quoted with my…read moretwo story fireplace. Quick, friendly and efficient

I 100% recommend this company!! Trevor and his team have fought side by side for us with our…read moreinsurance company to get our roof replaced!! They've given advice, support, called on our behalf and it's finally paid off!!Thank you guys!! I appreciate everything you've done!! I am a local realtor as well and will only recommend these guys to my clients from now on!!

This is a shady company. Do yourself a favor and get a roofer that has honesty and integrity…read more PerTex out of the blue files to put a lien on my property for non payment. Only I didn't do any business with PerTex, it was the previous owner! I called them and the representative basically told me I was SOL even though they knew I didn't owe them anything. They decided to put the screws to me and my new family because someone else hasn't paid them. If they're willing to be low down in this then who knows what other corners they're willing to cut! I know I'm already prepping for the surprises I'll find during this winter. There are a million other roofers in Dallas and I'd recommend you use one of them!

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Amazing work. He did my much needed caulking around my tub, removed and regrouted my restroom…read morefloor, cleaned and stained my current grout in my kitchen. He was prompt and efficient He works around your schedule and cleans up everything before he is done. I highly recommend him! Photos of only shower before and after!

I'm 80 years old and Chris came to my house to replace my old grout. He left with only half the…read morejob finished. I paid him for a complete job. I didn't want to argue with him because he seemed like an unsavory character. Who doesn't put their business address and full name on a business card??? I have filed a charge against him for elder exploitation which is a felony. I have proof with pictures etc. I'm filing because I think he needs to be stopped. This definitely was an elder scam. Elders beware. Catherine N.