When it comes to ProCal Stone, our best advice is: BUYER BEWARE. In September 2018, we contracted with ProCal Stone to install a limestone overlay on our brick fireplace. Alfredo, one of the owners, did a great job selling the solution and due to a cancellation by another customer offered us a discounted price to do the work. Alfredo is very good at what he does both as a salesman and as a contractor. Unfortunately, what became painfully obvious to us throughout our dealings with ProCal Stone was that unless Alfredo was personally involved, the work was not done properly. What also became apparent was that since we were a relatively small customer (~$2,500), Alfredo could not be bothered with us once we got past the initial installation.
Their "warranty service" was a joke. I've never before had a vendor ask me to "pay my guys a little something" on warranty work to correct things that their company did incorrectly! The fireplace initially looked pretty good but there were some issues with the color, which were ultimately corrected after about three visits and with the sealer, which to this day has not been adequately addressed. In fact, ProCal's last attempt to address the sealant (June 2019) was a total failure. Not only did they seal the fireplace to the point where months later, it's still sticky to the touch. They damaged our walls (used the wrong type of tape that pulled paint off the walls) and our flooring (overspray from the color was left on our floors around the base of the fireplace). The worst part was that they left the house in that condition and refused to come back out to address it. In fact, Alfredo (and his manager Irma) refused to return numerous phone calls we made to try to get them to come back out to fix the damage they caused. After speaking to irma on Friday afternoon, June 28, she committed to call me back on Monday with a resolution and I'm still waiting to hear back from anyone at ProCal. (And I have the phone records to prove it.) We suspect that part of this refusal to engage was designed to let the 1 year warranty expire so that they could get paid for any additional work.
We went ahead and addressed the paint and flooring damage ourselves. The limestone itself has not proven to be a good solution. It does not wear well (chips and crumbles easily) and the sticky sealant is a nuisance. We will eventually have to find another solution for our fireplace. We wish we had never heard of ProCal Stone and would strongly urge anyone considering them for an interior residential solution to BEWARE. #Untrustworthy #MoneyGrab #VeryUnprofessional read more