Sent him $1800 to buy the grill. Then, just keeps blowing me off for over a month. He stold my…read moremoney. No response.

They won't respond after taking my $275 I had a similar…read moreexperience as the other reviewer. I agreed to order parts for a Fire Magic grill. Paid $275 plus initial diagnostic fee, and received an email receipt. Have called 6 to 8 times asking for status, and each time they say that parts are all back ordered, and at first it seemed believable. They answered 3 weeks ago, around June 20th, but now I cannot get an answer via phone or email. I'm assuming they're out if business. Seems like a big Ponzi scheme. Called my credit card company to dispute the charge. They seemed professional at first and the reviews from a year ago were good, so not sure what happened. Big waste of time and money.

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Outstanding experience (professional grill cleaning) beginning to end; great communication (text…read moreday before, text when en route & called upon arrival), punctual, thorough, and my grill looks brand new again! Scott is a professional! THANK YOU, SIR!

After reading some of the reviews I'll have to state emphatically that this review is more about…read moreNathaniel then the company since I've only had this interaction with them. Do your due diligence on bigger jobs. My job was a chimney cleaning on a gas fireplace and it was GREAT! Nathaniel H did an awesome job. He was on time, efficient, friendly and most importantly he disassembled and cleaned my gas fireplace with precision. I can actually see the beautiful logs, embers and flame. I'm so impressed. I've used other companies that just clean out a few leaves and call it a day. Nathaniel actually cleaned my fireplace and let me know what was causing the soot. I will be a 1st Choice customer for as long as Nathaniel is my tech. Pricing was also competitive. They honored their discount that they texted, so opt in to messaging. Thank you Nathaniel.

Jerry was very professional, came out on a Saturday with short notice, and we were fortunate. He…read moreshowed us that the exhaust for the dryer vent had broken and the lint was being left in the attic! He repaired the pipe for the exhaust and offered suggestions for a more efficient system. He also cleaned the chimney which was used excessively in February 2021. HIs pricing is very reasonable. We are ready for winter! Safe dryer and a chimney. THANKS JERRY!

From the owner: Keeping your home safe and fire-free since 2018…read more Cease Fire is a locally owned and operated business serving DFW metro area. We keep the homefires burning, not your home. Cease Fire specializes in chimney sweeping, minor chimney repair and dryer vent cleaning. Now we are happy to offer grill cleaning services.

Our gas fireplace flames were low and then it stopped turning on all together. The guys came out…read moreand were thorough and honest about what was needed. They cleaned it up and gave it a good tune up and now it's working better then ever. I highly recommend them.

They were here to clean two chimneys. One in the family room and one outside. The tech did the one…read moreinside first as I had taken my son into the master bedroom(he's in a wheelchair). I came out after we heard the vacuuming had stopped. Within ten steps of walking across my kitchen floor I started to slip. EVERYTHING was covered with black soot. I asked the tech to call his boss and that I wanted to talk to him personally. The tech then went outside and talked to hiss boss for about 10 minutes. Then the boss finally called my cell and asked what was going on I told him the situation and he told me I was looking for a FREE clean job. His office is less than five mls from my residence and he wouldn't even come to see the mess. They are horrible and I'll keep all posted!!