Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

We just received our patio and outdoor set! Corey was great, no pressure and was well educated on…read moreall the stuff in the room.

Really nice experience. I stopped in to see what they had to offer. Very nice showroom and Corey…read morewas professional and knowledgeable!. I will be back when ready to purchase.

They're taking up shop in the old Lee's BBQ building on SchoolHouse Rd. in Haslet. For now, their…read morefood truck serves up GREAT BBQ!!! I stopped by yesterday and grabbed a sliced brisket sandwich for 10 bucks. Incredible sandwich! It had to be more than a half pound of brisket piled on with pickles and onions. Can't wait til they open the building. Super friendly fellas in the food truck. AAA highly recommended.

Friendly service. Ordered the wings plate. Perfect size portion and the Wings were scrumptious hot…read moreand delicious. Was at theit food truck in Haslet. Will stop again to try something different.

My favorite Ace in the world. Love Jabo's. Their selection is way beyond amazing. Associates are…read morefriendly and knowledgeable owledgeable. I was walked over to the water sprinklers - i wonder if they knew i get lost easily. Product cost is comparable and sometimes less than their competitors. Good value! They have a store in their store that's fun to visit. It has beautiful clothing, accessories, candles, lotions, etc.

I was looking for a hard to find drive belt for a 20 year-old lawnmower. I had a part number. I…read morecalled and spoke with Eddie. Eddie checked his stock, which originally showed they had the belt in stock, but then came back to the phone and said that they did not have the belt, but to come up with my old one and we would find a match. Well... Apparently, Eddie continued to look while I was on my way. When he saw me walk through the door with the worn-out old belt, he met me within about 15 feet of the front door with the OEM belt I was looking for. He had never seen me before, but was looking out for me. This is the best customer service I've received from any retailer in quite some time. Eddie was literally waiting expectantly for me to come through that front door, and genuinely very happy to help me. Thank you, Eddie!

I ordered a fire pit and it is amazing. The craftsmanship of Morning Glory is amazing. They do…read moregreat work and I will be recommending them to everyone I know.

From the owner: Morning Glory Ironworks, the premier Barbecue Grill and Smoker Shop in Fort Worth Tx, is where…read morevalue meets style. We are a family owned, veteran operated fabrication shop. We provide our customers with a wide selection of affordable outdoor products. With our extensive inventory, we have something for every taste and every budget. Artful pieces that will add a stylized elegance to your outdoor spaces with hand forged scrolls or hammered finishes. Practical pieces to upgrade your outdoor kitchen or next gathering. We offer custom designs and ready made products. Looking for custom smokers or grills? We have many styles and upgrades to choose from. If you can think it up we can make.

Staff and service were outstanding. We are loving our new grill and the infrared sideburner to…read moresear steaks. Home delivery and setup, good price, great experience.

Stopped in looking for an outdoor bar table. Was greeted by a friendly gentleman who helped us…read moredetermine exactly what we are looking for. Pricing seems fair so we hope to do business with them. The only issue is location. This area seems sketchy although close to the interstate so pack your piece.

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

I'm very fortunate to have both the big boxes and a couple smaller frys in the neighborhood. They…read moreall have their strengths, weaknesses, and personalities. I generally order onlune and pickup, and Lowe's has always been quick and friendly when I arrive. The merchandise for any projects I have is generally well stocked, with plenty of brands to choose from. The pricing is competitive and many times my best option. I'm a loyal customer to the value and price, so they definitely need to be. Today's project is sprinkler heads and nozzles for the yearly tune-up. 3 rotors and 3 nozzles need replacement. I wasn't there a minute until a team member was able to help me and send me on my way. That's kinda service is what keeps me checking Lowe's 1st.

when you are left on hold in the appliance dept...after purchasing an oven for over 2,000.00...do…read moreyou get any better service?? the answer...is NO! BETWEEN the AI WORTHLESS PHONE service and the lack of good customer care...after many years ....I am switching companies to see if HOME DEPO might be better. If not...who knows. The days of good customer service is over! At least that seems to be the case with LOWES! There was one female that changed my purchase for me that cared about saving me some money when I asked...same oven...big price difference. TOO BAD...she doesn't answer the phone in appliances every day! DONT SHOP AT THE KELLER STORE. GOOD LUCK. Mansfield was another store ...same problem with the phone...put you on hold and forget you. Finally, a nice man named Johnathan helped...but another problem...with an order. was suppose to send to the closet store,..and the email said Dallas...WAY TOO FAR AWAY. At least a man named Max is trying to help! I have NEVER HAD SO MUCH TROUBLE WITH LOWES BEFORE! I don't have time for this. My child is terminally ill, and to have more stress added because of a stores incompetence is ridiculous. Have shopped with Lowe's for years...but right now...I would think twice before wasting time with the majority of employees...that just don't give a damn.

We had a leak in our kitchen that required the breakfast bar wall to have ti be torn down and…read morereplaced. I was really witted about getting the tile on the bar redone because I loved the original tile so much. The Floor Store of Keller helped me find similar tile and the guy that replaced the tile did a fantastic job. It wasn't a super straightforward tile job but his work was meticulous and It looks really great.

*Renovating our kitchen laundry room and guest bath* Dale…read morehas been so easy to work with as well as accommodating to both mine and my husbands taste. Guiding us through out all his gorgeous options to find what best suits our design. Can't wait to see how it all turns out!