The owners and staff of The Backyard Grilling Company are very knowledgeable in all their products…read moreand willing to answer any and all questions you might have. We have been customers since they opened and will continue to be. This is the place to come for all of your Bar -B-Queing needs!

From the owner: Family owned and operated. Specializing in gas grills, smokers, outdoor kitchens, gas logs, patio…read morefurniture, and fire pits. Gold Level Authorized Big Green Egg Dealer. Big Green Egg, Lynx, Twin Eagles, Delta Heat, Blaze, Coyote, Weber, Homecrest, Real Fyre Logs, Big Hat Smokers, Majestic Firepits

I ordered a warranty part replacement for my egg purchased through BBQGalore in July of 2020. As of…read moretoday, I'm still waiting on the part. I've stopped by multiple times and all I've received are excuses saying the distributor is at fault. Today, the manager told me I just need to wait another 2-3 weeks and then he can make sure I get it if it isn't there by then. Unacceptable. F- EDIT (Since we aren't allowed to respond to responses) As a CEO responding to customers, I would think that you would be less focused on getting empathy statements in and more focused on making the situation right. EDIT I received a call the next day from the manager letting me know he received authorization to pull the part from their floor. I was able to pick the part up the next day. We had a positive conversation about the process, where things broke down, and how it could've been better. I do believe the manager took the feedback seriously. I can't say that I'm impressed by how warranties are handled with this company, but maybe there will be positive changes in the future. Given the way the CEO speaks to customers, I would prefer to give this a 3 star over a 4, but this review is about the local store, so that wouldn't be fair. I will save those opinions for the corporate feedback outlets.

Avoid this place!! Let's talk customer service or satisfying your customer. I have been here…read moretwice and once to the Grapevine location. I just want a grill. They asked me to send them measurements in email so I did. They said they would let me know what they can do and we could make the purchase over phone to avoid another trip. I sent measurements and no response. Fast forward a week. I drive out here again. A different rep says he remembers me and they did receive my email. He tells me they don't have a grill that fits my island cutout. I ask what can we go. He looks through his book and finally looks up at me and says, " we don't have anything that will fit". Great! So back to my original question. What can we do? Nothing. This is where the current grill in my space was purchased. So I need to build a whole new island to buy a grill?!? No way. This can't be your first rodeo with a grill that doesn't fit. I'll find a contractor who can retrofit my space and definitely purchase my new grill from someone else. Unless you've had a recent good experience here, don't come. The only reason they get 2 stars is because at least they didn't try to sell me a grill that won't fit.

We just received our patio and outdoor set! Corey was great, no pressure and was well educated on…read moreall the stuff in the room.

Hands down pleased, Corey was so helpful. We cant wait to get our kitchen up and running…read more It is worth stopping buy. You might find JUST what you need

Solid crew! In business many years now. Check out the JAX Pellets in a BOX! Man, are they GREAT!read more

They helped me design and fully outfit. My first outdoor kitchen. Grill, two burner cooktop,…read morerefrigerator, cabinets, and trash/recycling bins. They were great to work with and have been very helpful on a couple minor follow up issues. I would work with them again in a heartbeat!

These Grill know their stuff!! I love my Outdoor kitchen…read more It's turned out better than I ever expected! Highly recommend.

Love the Grill Guys! Their design/build capabilities for outdoor kitchens are second to none!!…read more Plus, with the Grill Guys store, they have the best selection of spices and grilling tools. The selection of grills, pizza ovens, pellet smokers, etc... is unmatched. Barry and Barry are great to work with, highly recommend!!

Shawana was a joy to work with. She was knowledgeable about the products we were looking to buy and…read moremade sure we had all the information we asked for. I can't wait for our new cooktop in oven.

I purchased a GE water heater for a Great price online from the Fort Worth store!…read moreBuyer Beware! Any online purchases are NOT acknowledged by contacting the store. You are given a phone number that claims to return messages, but does not. You will be able to converse via email only ...... M-F

Love this store. Bought a GMG with Larry and a couple more items, to make pizza, wings. Very good…read moreservice by Mr. Larry and his people. Always back for more pellets.

From the owner: The Grill Store by Prestige is DFW's premier destination for grills, smokers, patio furniture, and…read moreoutdoor living accessories. Authorized dealers for Yoder Smokers, Big Green Egg, Kamado Joe, Twin Eagles, Lynx, Napoleon, Blaze, Memphis, and Louisiana Grills. Patio furniture from Ledge, Woodard, Homecrest, Treasure Garden, and Summerset. Plus rubs, sauces, and grilling accessories. Visit our Frisco showroom at 15550 Preston Road to see everything on display. Expert advice for backyard enthusiasts and professional pitmasters. Serving Frisco, Prosper, McKinney, Celina, Allen, Plano, and surrounding North Texas communities.

They broke my contract when they made mistakes in the agreed design and actually said "Oh Well "…read moreand did absolutely nothing to help with a work around. I would never recommend the Just Grillin clowns to anyone. You have been warned.

I had an issue with a pellet grill purchased here that was out of the ordinary but Just Grillin…read moremade sure we got a replacement at no cost to us and they delivered it. Jeff couldn't have been better at customer service! We go back all the time for pellets and are starting to look at outdoor kitchens that we might have them do for us.

Cool place, but be prepared for rude customer service. We took the time to shop, only to be told at…read morecheckout that the discounts posted on items were not being honored and we would be charged full price. When we asked about the discounts, a staff member rudely asked if we "haggle at Walmart," which felt disrespectful and uncalled for. We left disappointed and won't be returning

Pretty neat experience, inside and out. If you are in need of a fireplace, or fire pit, or pellet…read morefueled heater, you would do well to check out David's. But the real reason we were here, was to eat. In the back of David's is a full service restaurant called Manny's Cafe. You can read about Manny's here: https://www.yelp.com/biz/manny-s-cafe-hudson-oaks But in going to Manny's we also explored David's, and it was pretty interesting. Many fireplaces, both wood burning and gas are on display. As are all manor of fireplace supplies, screens, grates, tools, etc. Outside are many round fire pits, from very basic to very fancy (and expensive). There also seemed to be a large parts department, so if you are need of a fix, David's might be able to help. And there seemed to be a rather eclectic collection of other things for sale, that more or less fall in the home decor category. If your driving on 20, near Hudson Oaks, it might worth a stop to check the place out, and maybe have breakfast or lunch (or early dinner on Friday or Saturday). Bottom line: Pretty cool stop!

I have just experienced the best purchase experience and am so excited to share! Joe Priesseisen is…read morean excellent representative - he totally exemplifies customer service! Joe is an excellent communicator, listened to my situation and provided me with options that fit my budget. Joe has repeatedly gone the extra mile for me. I'm over the top with my new outdoor arrangement thanks to Joe. I'll forever be a customer!

Great quality outdoor furniture. Lisa was extremely helpful and very knowledgeable and went into…read moredetail on the furniture. We will definitely be back to shop for more outdoor furniture.