Shawana was a joy to work with. She was knowledgeable about the products we were looking to buy and…read moremade sure we had all the information we asked for. I can't wait for our new cooktop in oven.

I purchased a GE water heater for a Great price online from the Fort Worth store!…read moreBuyer Beware! Any online purchases are NOT acknowledged by contacting the store. You are given a phone number that claims to return messages, but does not. You will be able to converse via email only ...... M-F

I ordered a warranty part replacement for my egg purchased through BBQGalore in July of 2020. As of…read moretoday, I'm still waiting on the part. I've stopped by multiple times and all I've received are excuses saying the distributor is at fault. Today, the manager told me I just need to wait another 2-3 weeks and then he can make sure I get it if it isn't there by then. Unacceptable. F- EDIT (Since we aren't allowed to respond to responses) As a CEO responding to customers, I would think that you would be less focused on getting empathy statements in and more focused on making the situation right. EDIT I received a call the next day from the manager letting me know he received authorization to pull the part from their floor. I was able to pick the part up the next day. We had a positive conversation about the process, where things broke down, and how it could've been better. I do believe the manager took the feedback seriously. I can't say that I'm impressed by how warranties are handled with this company, but maybe there will be positive changes in the future. Given the way the CEO speaks to customers, I would prefer to give this a 3 star over a 4, but this review is about the local store, so that wouldn't be fair. I will save those opinions for the corporate feedback outlets.

Avoid this place!! Let's talk customer service or satisfying your customer. I have been here…read moretwice and once to the Grapevine location. I just want a grill. They asked me to send them measurements in email so I did. They said they would let me know what they can do and we could make the purchase over phone to avoid another trip. I sent measurements and no response. Fast forward a week. I drive out here again. A different rep says he remembers me and they did receive my email. He tells me they don't have a grill that fits my island cutout. I ask what can we go. He looks through his book and finally looks up at me and says, " we don't have anything that will fit". Great! So back to my original question. What can we do? Nothing. This is where the current grill in my space was purchased. So I need to build a whole new island to buy a grill?!? No way. This can't be your first rodeo with a grill that doesn't fit. I'll find a contractor who can retrofit my space and definitely purchase my new grill from someone else. Unless you've had a recent good experience here, don't come. The only reason they get 2 stars is because at least they didn't try to sell me a grill that won't fit.

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Staff and service were outstanding. We are loving our new grill and the infrared sideburner to…read moresear steaks. Home delivery and setup, good price, great experience.

Stopped in looking for an outdoor bar table. Was greeted by a friendly gentleman who helped us…read moredetermine exactly what we are looking for. Pricing seems fair so we hope to do business with them. The only issue is location. This area seems sketchy although close to the interstate so pack your piece.

I have just experienced the best purchase experience and am so excited to share! Joe Priesseisen is…read morean excellent representative - he totally exemplifies customer service! Joe is an excellent communicator, listened to my situation and provided me with options that fit my budget. Joe has repeatedly gone the extra mile for me. I'm over the top with my new outdoor arrangement thanks to Joe. I'll forever be a customer!

Great quality outdoor furniture. Lisa was extremely helpful and very knowledgeable and went into…read moredetail on the furniture. We will definitely be back to shop for more outdoor furniture.

Wasn't worth it at all. $500 and the guy was literally there 30 mins! I texted the number that…read moretexted me and asked if he was coming back and no response. Won't use again.

Got stood up. They charge you $175 service call when you make your appointment. Once appt is made…read morethey send a confirmation text with info and work order number. The day before our scheduled appointment they sent a text reminder for the appointment. The appointment time came and went and no one showed up and nobody answers their phone number listed/provided in the text. Maybe you'll be lucky enough to get them to show up.

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

I used this company to purchase and install gas logs in our fireplace. The workers showed up on…read moretime and were very polite. They even wore booties over their shoes which was very much appreciated. The installers did a great job on the gas logs and it looks beautiful. They explained everything to me and I was highly satisfied with their work. I would definitely use this company again in the future.

Ordered our fireplace logs over the phone and they arrived and were installed in a timely manner…read more The installers were quick, and very helpful in showing us how to use it.