The owners and staff of The Backyard Grilling Company are very knowledgeable in all their products…read moreand willing to answer any and all questions you might have. We have been customers since they opened and will continue to be. This is the place to come for all of your Bar -B-Queing needs!

From the owner: Family owned and operated. Specializing in gas grills, smokers, outdoor kitchens, gas logs, patio…read morefurniture, and fire pits. Gold Level Authorized Big Green Egg Dealer. Big Green Egg, Lynx, Twin Eagles, Delta Heat, Blaze, Coyote, Weber, Homecrest, Real Fyre Logs, Big Hat Smokers, Majestic Firepits

Shawana was a joy to work with. She was knowledgeable about the products we were looking to buy and…read moremade sure we had all the information we asked for. I can't wait for our new cooktop in oven.

I purchased a GE water heater for a Great price online from the Fort Worth store!…read moreBuyer Beware! Any online purchases are NOT acknowledged by contacting the store. You are given a phone number that claims to return messages, but does not. You will be able to converse via email only ...... M-F

I have just experienced the best purchase experience and am so excited to share! Joe Priesseisen is…read morean excellent representative - he totally exemplifies customer service! Joe is an excellent communicator, listened to my situation and provided me with options that fit my budget. Joe has repeatedly gone the extra mile for me. I'm over the top with my new outdoor arrangement thanks to Joe. I'll forever be a customer!

Great quality outdoor furniture. Lisa was extremely helpful and very knowledgeable and went into…read moredetail on the furniture. We will definitely be back to shop for more outdoor furniture.

Staff and service were outstanding. We are loving our new grill and the infrared sideburner to…read moresear steaks. Home delivery and setup, good price, great experience.

Stopped in looking for an outdoor bar table. Was greeted by a friendly gentleman who helped us…read moredetermine exactly what we are looking for. Pricing seems fair so we hope to do business with them. The only issue is location. This area seems sketchy although close to the interstate so pack your piece.

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

So far so good. I just recently purchased a Kamado Joe (not from them), but all my accessories…read more Denise, has provided great customer support. I've gotten a variety of wood. Kind of upset I've found this store, because all I've done is buy stuff. Think I'm good for a while, but I've enjoyed my shopping experiences thus far. They have stuff for all the frills, but if you need things for your Kamado Joe this is your headquarters.

I'd recommend this place because of the quality and the staff, but it comes with a caveat that it…read moreis extremely expensive and not for the budget friendly families, unless that budget is for outdoor furniture that runs $500-900 per chair and upwards of a few thousand for a 3 section sofa. They do have items with Sunbrella fabric which is nice. They do carry some good warranties on some of the selection. Our visit today had the store full of wicker rattan designs with aluminum frames. Non wicker was a rarity. The staff is super nice and patient. They don't work off of commissions so I was told by the staff, so they don't high pressure sale the items, which is nice. Great place, clean, well designed inside. Good quality, yet pricy, furniture sets.

I normally do not write reviews before getting my furniture, however I cannot express enough thanks…read morefor this business--they have truly gone above and beyond. The exceptional customer service from Jeff is something I've never experienced before. Jeff, I thank you from the bottom of my heart. From advising on the warranty to changing the delivery day, you have over-delivered, and I am deeply grateful! Thank you!

When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Had a great experience with Shane when purchasing new appliances for our new home. He really knows…read morehis business and makes great recommendations based on your usage. I would highly recommend him if you are in the market for new appliances.