When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Absolutely wonderful store with outstanding designers, lovely displays and incredible store…read moremanager. I highly recommend the tile shop. This is the store to go plan your shower,bath ,flooring, whatever,because they are not only excellent but they have integrity. You can really trust a store that stands behind their items and service when something doesn't go quite as planned and they take care of everything with courtesy and professionalism. If I ever have another project, the Tile Shop has my business. I highly recommend them!

This is a new store in our neighborhood. The Manager Brian is amazing. He is extremely…read moreknowledgeable and was a tremendous help in assuring we have a successful project. He showed us several products, in addition to the beautiful tiles, which we didn't know existed. When I expressed concern that the grout smell might cause breathing problems while drying, Brian went to the back and mixed up a small batch of the (stain-proof!) grout in a bucket and let me check it out. If you have a tiling project go see Brian.

We used Pierce Hardware for our kitchen remodel, and they were an amazing help!! I didn't know I…read moreNEEDED a Galley Workstation instead of a regular kitchen sink, but I did, and it's fantastic. All of the deliveries were timed perfectly for when the items were needed and their expertise and customer service are just top notch. A rarity these days!

I called these people looking for soft closing door hinges and I e-mailed a picture of them over to…read morehim. Even though he did not sell them he helped me locate them at a different store other than Pierce. After calling them and finding out they had them in stock I called the store back up and thanked them for going above and beyond. Wonderfully knowledgeable people and willing to help.

When I went to order my floor tile online for next day pick up. Every location showed out of stock…read moreas well as online only having 30 pieces. I spoke to the manager at the Hulen location and he was able to save the day by searching different areas in the store until he found enough for me to do my small bathroom floor.

Came in today to purchase a lot of tile for 3 showers, Jessica went above and beyond to help us…read moresetup our huge order through the pro desk since we did not order ahead and stayed with us to ensure it went smoothly to the end. Everyone here was very kind and helpful but when you come ask for Jessica and she will give you the best service!

Would highly recommend this company. We are in the process of remodeling a bathroom and they were…read moreso easy to work with and helpful. The parts I needed right away were on hand and the rest arrive the next day. Ask for Donna she knows her stuff!! P.S. Try out the restroom while your in the office. You will thank me.

I went in today for a few plumbing parts needs and I was amazed! One part Melissa suggested was…read morecovered by a Grohe lifetime warranty I didn't know about, so free and to be shipped directly to me this week. On another Kohler part we discussed the availability and carefully selected the proper part. She ordered for me and it was about $10. They were very friendly, prompt and efficient. A real surprise and very professional. Give them a try when you need plumbing help.

Had a meeting to get a quote for a bathroom remodel and was quiet thrown off when I was told "well…read morethis is a similar bathroom we did for 70k so if you're not looking to spend that, we're probably not your company". Completely rude. Not to mention, the question that would have made sense preceding that statement would have been: what is your budget? It felt like she made the decision that I was too poor of a project and didn't want to be bothered. Never even received a follow up. If there's a minimum spend or desired clientele, then that should be listed on the website. And your consultants should probably not be in the habit of assuming budgets without actually asking.

The most expensive kitchen cabinets on the face of the earth!! I'm not sure if the sales rep saw…read more$$ signs when she came to my home or thinks I'm completely unaware of what a kitchen remodel should cost (even though I told her that I'd met with a dozen contractors before her). Every other contractor, many of the high end designers in Southlake area, priced the cabinets for my kitchen remodel between $20k-$40k. The quote I got back from this place was $89k!?!?! Just for kitchen cabinets! The entire remodel was going to be $200k+ whereas I've signed with someone else for half that price. I recommend going to the showroom, get some ideas then get your pricing from someone else. I definitely don't need kitchen cabinets that cost $89k, even if they will last through an atomic war! :)

We were visiting Fort Worth today and stopping by at this store before we went back to Austin to…read moreget a Christmas gift. The staff were very helpful. The store was packed, a lot of people did last minute Christmas shopping but the services at the cashier were quite fast.

Stopped in recently to pick up a new coffee machine and ended up grabbing some Earl Grey tea as…read morewell. I wish I could remember the name of the woman who helped me with the tea; she was wonderful. They didn't have any Earl Grey on display, so she went out of her way to check the back and brought some out for me. I really appreciated that extra effort! We usually visit the Southlake location since it's closer to home, but we'll definitely be back here too. Every Williams-Sonoma visit is a treat, and this one was no exception. Always a pleasure to shop where great products meet genuinely helpful service.

This is a fantastic business. Kristen helped us with deciding on tiles for our project. Every phase…read morewent well and we are over the moon with the result. If you want professionalism with personality this business is for you! We will tell all our friends and family about our great experience!

Had living room, hallway, 3 bedrooms and 4 closets done with laminate, smooth process start to…read morefinish, salesman took us straight to product we requested, did not try to up sell at all and very knowledgeable about different aspects, very informative when we asked questions, also explained in detail for cleaning and care of flooring I highly recommend Nava Ruiz Gerar and his this business

Shawana was a joy to work with. She was knowledgeable about the products we were looking to buy and…read moremade sure we had all the information we asked for. I can't wait for our new cooktop in oven.

I purchased a GE water heater for a Great price online from the Fort Worth store!…read moreBuyer Beware! Any online purchases are NOT acknowledged by contacting the store. You are given a phone number that claims to return messages, but does not. You will be able to converse via email only ...... M-F