This store is permanently closed. Out of business. I went there and the store was completely empty…read moreand vacant.

I believe the company changed ownership 3 years ago so this may no longer be a concern but I…read morepurchased a stove with a dent at a reduced price. It was listed as a brand new unit. I just had repairs done and the technician has told me that the unit is 8 years old. Recommend double checking the age of the appliance before purchase.

They always sharpen my shears, knives & clippers. These people are my jam, educated me on shear careread more

Best customer service ever -rare find. My mixer works perfectly! They went to a lot of work to…read moremail it back so it was not damaged.

Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

From the owner: Our Grapevine showroom offers designer home appliances, from ovens to grills, plumbing, lighting,…read moreand decorative hardware. Whether you are a designer, builder or homeowner, we have everything you need to make your home both beautiful and functional. We also have a staff of experts here to assist you along the way!

Super rude. Told them what size I needed twice, and they continued to try to get me to buy one…read morethat was too large Good Value --only if you want stuff that is floor models.

I was really pleased with the young lady that helped me. She was professional and helpful, but made…read morepromises she couldn't keep. There was a small door on the front that appeared to be damaged, she assured me with a promise that it would be fixed. It wasn't, and couldn't be according to the owner. Really nice guy, he's the one who delivered it, and was again very professional. Showed me the tests were running when he left. I walked my dogs and came home to a leak. I live in an apartment so this could be catastrophic because it doesn't only endanger my belongings if things are flooded. It appeared to be damaged and leaking where the little door on the front was damaged. They came immediately to look at it, had to return to the shop for parts, but got it working. When I went to run a load, they had installed it where I couldn't open the dispenser to put in the soap. The shop is less than a mile from me. I called and he asked me to wait for another full day to have someone scoot over the machine two inches. I'd kinda had it at this point and hung up on him. Not happy about that but I don't want to call him again after bugging him so many times today. I hurt my back and yanked it over myself. So I can't necessarily say they didn't try, and I feel like we got a good deal on good machines. Just make sure they stay until the test is finished on the washer, and that you can open the soap dispenser before they leave.

Mr Appliance is the biggest rip off I have ever seen. There guy came out because dishwasher was…read morenot working properly. First the diagnostic charge of $129 plus tax. I didn't think there was tax on labor. Then he said it is the filter which he rinsed off and said you are good to go. Call me if you have any problems. The next day I ran this dishwasher and still have the same issue. I called today to see if he came back out of there was another diagnostic fee which I was told there would be. I said he didn't do any diagnostic on my machine before. This company is a huge rip off, do not care about their customers or the customer experience. Do not waste you time money or energy with this company. Worst experience I have ever had !!! And Max I have to disagree with your assessment. I did not repair the unit myself. Your guy said it was the filter needed cleaning and he did clean that out. The piece you referenced that I ordered myself was a plastic cover piece that functioned but a little worn. You guy said you can either replace that yourself or I can order one but that involves another trip. I looked up the piece he said was worn and I said I can get it online tomorrow for $10. Your guy said that is what I would do because if I order it then it would be $75 and not sure when it would be here. He said it is not creating your problem but I would replace it. When you pay $136 for a diagnostic fee that to me usually means checking out all the systems and see why my water pressure in the unit is so low. Your guy did no assessment. When I said here is the problem your guy said oh I already know what the problem is. He never bothered to check any of the systems in the unit. I appreciate your trying to reverse blame and put this at my feet but to me it is a simple problem that your guy did not diagnose he took a guess, address that but did not diagnose the problem.

This is definitely an honest company. I called them about my LG fridge and freezer that both…read morestopped cooling and they recommended that I actually get in touch with LG instead because I was in the 5 year compressor warranty period. She instructed me to ensure I'm using language of "noncooling issue" so they wouldn't try to say it was out of warranty (past the 2 years). I am so grateful to this company for being honest and helping me resolve my issue at no large cost due to being under warranty. I trust this company.

Great variety of high end appliances. Knowledgeable assistants. Will help redo whole kitchen or…read morejust purchase appliances

The Kitchen Source was amazing to work with on our new kitchen. Amber and her team were…read moreprofessional and a great resource with ideas to meet our needs. In addition, installation was on time and very well done. I would absolutely use them again!

I give them 10 stars! Oliver Dyer came out yesterday and installed my new appliances. Xavier and…read moreanother gentleman (sorry, did not get your name) did a fantastic job installing my new refrigerator, stove and reinstalling the dishwasher and microwave. Ben, my salesman is great too! During remodel, my washer broke and within two days, I had my new Speed Queen. I have and will always buy from Oliver Dyer. Thank you!!!!

5/28/25 purchased a $11,000 built-in refrigerator over the phone because we have purchased so many…read moreappliances from Oliver Dyers over the years we didn't need to go in. It was a replacement and we'd done business before. Mistake #1 because this can't possibly be the same people we have worked with. 6/23/25 first service call the ice was coming out in chips. Service person said over freezing. Nothing can be done 9/23/25 requested new appointment for same issue because all I could get was white chipped ice. 10/2/25 Terry was fantastic. He Knew it was a freezing issue. He figured out what was needed and would return 10/16. 10/16/25 appointment got canceled Terry not coming Guinco taking over. 10/21/25 New evaluation Whirlpool says try this. By this time we realized the freezer was actually defrosting during the day. Ice was melting that's why it came out in chips. We started tracking temperature with digital thermometers. Once a day the freezer reached 40 degrees. 11/7/25 New evaluation we need a new board and condenser fan. At this point I called the store. Sonya was very understanding and sympathetic. I asked for an exchange. She explained mgr just went on vacation. I called her back on 11/10 and apologized for being upset on previous called and confirmed I wanted an exchange. She said he would call me 11/14. No call. I called the store again on 11/17 to be told he was busy. She again said he would call me. No call. I called and got him at the very end of the day. Harry was not nice. Harry spoke poorly about his service people. I asked him to let me have a working refrigerator for the holidays he said "that ain't happening" He said he "loved us" for being a previous customer but it's out of his hands. So once it's sold he really doesn't care. He got his $11249.85 11/17/25 They canceled appointment. Moved to 11/20 11/20/25 The board didn't get approved but he brought a fan. Still doesn't work no fridge for Thanksgiving 12/2/25 They tell us to fill freezer with water bottles to determine what's parts of the freezer are freezing. After Spending 2 days on the phone with whirlpool I did receive a partial refund. Harry got to keep the sales tax and delivery fee. It's 1/12/2026 I still don't have a refrigerator because they are on back order. I bought the same one but obviously at a different store with guaranteed customer service up front.

I bought a Kenmore washer and dryer unit from them over 15 yrs ago and they are both working fine…read more I will be downsizing to a Tiny Home near the DFW area, and I will assuredly return to their business.

Maintanence guy was awesome, friendly and respectful! He was very efficient and business was nice…read moreand completed their due diligence! It is hard to find good customer service now adays and they met all my expectations. I appreciate their timely response!