I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Ahead of Schedule and Right On Budget! I interviewed several companies, and grew apprehensive after…read morespeaking to them, and almost decided against getting one, until I was lucky enough to Call Blue Haven and speak with Jennifer. Her knowledge, experience, and friendly demeanor sold me instantly. She designed a beautiful pool, and told me every step that was going to happen, and responded instantly with any questions or concerns that I had. Mike, the owner, is extremely hands-on, and was on site the majority of the time, and was patient and very knowledgeable. They brought the project in not only ahead of schedule, but exactly on budget. They made my dream come true of owning a pool. I would recommend Blue Haven Pools 1000%!

Blue haven has a complete lack of professionalism and accountability. Have stated issues that need…read moreto be resolved since last August and suddenly now they claim nothing is their problem. Their staff lacks common courtesy of returning messages and calls. They take everything as a personal attack instead of from a professional standpoint. Will be reporting and having BBB look into complaints further. Only given one star because there isn't an option for zero. Do NOT use this company. Certain things were done cheaply and they have no actual expertise and that's why. Spend the money and have someone who knows pools help you.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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Always 5 stars at this place. Chris helped me yesterday, and as with every team member at this…read morelocation, provided excellent service. Leslie be honest, please is the best pool supply store in town.

Help us over the phone and guided us to find certain parts for our pool cleaner. He came into the…read morestore and picked up our parts. Helpful, friendly, and professional. Really nice store great crew.

I am new to inground pool ownership and a very old one at that. That said, I have to say the help…read moreI have received from the staff at this location has made upkeep and maintenance much easier and taken much of the guess work out of it. The manager, Mike and Chris have always been great and patiently explaining what steps I need to take to clear up my pool and recommendations and options for equipment upgrades that allows me to avoid major hits to my budget. They're help is very appreciated!

I will not be back to this location. My wife and I stood at the counter, ready to check out for 15…read moreminutes being completely ignored today. There was ONE customer in the store when I walked in. The girl behind the counter was helping another man with some water tests and advice. I just needed one box of chlorine, so I set it on the counter to wait. While she was helping the first guy, she turned around and read information from the box of chlorine I was trying to buy so she could answer a question he had... So she knew how long we had been waiting. Two other customers walked in while we were waiting and they both wanted to run water tests. After the first guy was done and checked out, she ran water tests for both the guys that came in after me. She checked one of them out, still with me waiting and turned back around to help the second guy. When she went into another longwinded technical explanation of the test results for that guy we turned and walked out, leaving the box of chlorine on the counter. Even though this store is a few blocks from the house, we drove to the Hulen location and made our purchase in less time than she had left us standing at the counter. I'll probably just start buying my chemicals online now. The girl working the counter today around noon just cost you a regular customer.

They did a great job & there prices are great I would recommend they also keep in contact with you…read moreat all times

From the owner: Over 29 years of experience in servicing, repairs, and remodeling. Pool Pros DFW will take care of…read moreall of your pool needs! CALL US TODAY! 817-449-9271

If I could give Seahorse pools no stars, I would. I am 64 and this is the 2nd time I have made a…read morecomplaint on a business because I just don't like conflict. This company is so bad that I have to do something. They went to my house and "fixed' my Polaris and pump. When I returned home, nothing was working so I called them the next day to tell them the Polaris wasn't moving and could they come and check their work (they said it was running when they left my house). Two weeks later they came out, after two rude phone calls because how dare I ask them to check their work. They told me that the problem was my filter because my pool had been green which is ridiculous because my pool was crystal clear and it being green was never part of the conversation. They charged me $800 and then wanted $129 for coming back out to check their work. I have received a past due bill for the $129 and not sure how to handle it but I will not pay it. PLEASE DO NOT USE THIS COMPANY. IF YOU HAD A GOOD EXPERIENCE, CONSIDER YOURSELF VERY LUCKY.

They came out to measure and discuss new pool ideas to desugn and quote. The meeting was very…read morepleasant and constructive. They however never got back or quoted the pool for us. Despite bad reviews, this company does not seem to want to improve. Too expensive to take a chance with all the negative reviews in last 6 years, plus my own negative experience.

DO NOT BUY POOL HEATER FROM LESLIE'S!!!…read more I really wish there was something lower than this. I could give them. Five years ago, we spent $4000 on a heat pump and a warranty. After one year, it began leaking. When I called Leslie's, I was told "we don't work on them" and to call an HVAC company. Not one word about warranties or coverages or anything else... Just "we don't work on them". Over the past three years we have had three HVAC companies and two pool companies come out and tell us they cant work on them because they can't get parts. Somebody finally told us that Leslie owns Jacuzzi pool equipment. When I called Leslie's, they admitted they did own them and that this unit was under manufacturers warranty, and I would have to talk to the manufacture. The lack of help was blamed on prior management. The manufacturer tells me they will only cover parts and I'm responsible for the service call and all labor. Just a warning. D9 not buy any pool heaters or equipment from Leslie's pool.

I was looking for test strips and the guy was helpful. Business looked clean, and prices were fair.read more