My wife and I recently purchased a vanity for our bathroom from Lowe's. We weren't sure what to buy, or even what to ask. Fortunately, our sales associates Scott and Christina were there to answer questions and guide us on what to look for. Both were friendly and answered all of our (too many) questions. We ended up very happy with our purchase. read more

I've never had such poor quality of service from one store ever first of all I ordered the Flooring took them almost 3 weeks to tell me they didn't have enough of it and for me to pick something else out during which time they had already delivered stuff to me matching that Flooring. So when the installers came to install the Flooring, they were rude and left the only people at the store in the Flooring department to ever talk to would be crystal who was wonderful she was the most helpful and Lydia who's associate who did the refund. The value of this lesson is not to use Lowe's cost was over. I had my floors installed by somebody else to almost $2000 cheaper and the crew was wonderful. read more

I needed a new sink faucet and I got one. They had a ton to choose from. I picked one out and did self checkout and I was on my way. Overall, easy to get what I needed and get out. read more

I never thought I would have such complaints about Lowe's. We purchased an expensive refrigerator/freezer and a separate freezer chest and we scheduled delivery a week out. We waited all day until about 5:00 on a Saturday. Literally wasted a whole day waiting on delivery. BOTH items were damaged and unusable! The refrigerator doors would not even stay closed. And the freezer chest was completed dented on the top back corner. So Bradley that the chest would not completely close on the front. And they actually were going to bring the items in to install. We are not able to be here during g the week due to work schedules and working in different towns. And we will not be here next weekend. TERRIBLE customer service trying to tell us when they will bring replacements. I feel like we need to be compensated in some way for the terrible service we have received!!! read more

Lowe's is a ripoff. I purchased 2 plum trees from Lowe's a and 2 pear trees from Home Depot allo March 2nd 2025 We noticed the first week of march that plum trees were not blooming I went up to Lowes 15 days after yr warranty and was told they would not replace the tree. we waited an entire year to see that the trees were dead.common sense tells you that the trees didn't die in 15 days they were already dead.I feel that I was treated unfairly because I waited a few days to se if a tree was going to bloom . it would have made no sense for me to dig up a tree before it was time to bloom.I have been a long time customer I have purchased countless appliances from Lowes and currently have a Lowe's credit card but after this poor treatment from Lowe's I will be taking my business elsewhere . read more

See all

Perfect location right off Bryant Irvin, much better than Home Depot down the road - it's also always very clean read more

Lowe's Home Improvement - Hardware Stores Near Me - Fort Worth, Texas

This is my favorite Lowe's store in the metroplex! As a first time home buyer, you'll quickly find out... that your home does not come with everything. ;D For example: Your home will typically not come with appliances: washer, dryer, fidge, etc. That's when you go to this Lowe's and meet John. John just might be the wisest man of the appliance game. He helped us pick the best appliances for our needs and budget. On top of that, he even taught us a thing or two about how to do laundry with the type of washer chosen. Let's just say... we were doing it all wrong before. My mom who was with us for the holiday weekend even said, "I had no idea. I'm sorry I didn't teach you that." Hahaha. :D Now, this was already a 5 star experience but what took Lowe's to a 5+ rating was when the delivery and my Lowe's rewards did not go through properly. Here's what happened: The online customer care at Lowe's was unwilling to help and almost made me never want to shop with the company again. When I tell you it was bad and rude, it was bad and rude. I told my husband, "Wow, I don't know if I ever want to shop at Lowe's again!" So Lowe's HQ if you read this review, I'd highly recommend working on your dial-in customer service. Luckily for Lowe's HQ, I'm not someone that takes "it's not possible" so we decided to go back into the store and ask if they could find a solution. The store manager (Chandra) and the in-store customer service (Michelle) who we really should call a customer care wizard said, "Oh no! We will figure out how to fix this!!" And guess what? They did! It took thinking outside the box but they handled the situation with diligence, kindness and a positive attitude! Again Lowe's HQ if you are reading this, I'd have these two teach a class to your dial-in customer service team. They were amazing! I wrote a in-house review with their names and job titles right after the experience so again I hope Lowe's HQ reads it. If I could give a 10 STAR rating for that customer care and concern, I would. And, I'll say it again... BEST LOWE'S IN THE METRO! read more

Leah up front was super kind and helpful through my checkout! I appreciate how well everything in the store is labeled. Always easy to get around in read more

Quite impressed with Lowe's today. A little busy yet the staff was super friendly and helpful on today's visit. I didn't have to ask for help at all, they volunteered it, twice. Very nice!!! They also had the trays I needed which are sometimes hard to find. read more

See all

I visited the store on Alta Mere seeking help with my automatic drill; I need to drill holes in wood. Daniel assisted me by showing me which sized drill bit to use, proper loading into my RYOBI drill, and showing me a safe way to protect both my drill and the surface upon which I am working. Daniel was patient and helpful. I am thankful for this kind of service. Thank you Lowes for associates like him. read more

There never is enough help in the garden center. Today there was only one young lady who was cashier and loader. My 82 year old husband had to load mulch into our truck. We took an extra bag for our work that Lowe's should have provided Shame on you Lowe's!!! read more

Bought Westinghouse power washer online, unit did not work. We've been trying to return it for weeks! Lowe's said we had to contact Westinghouse and get an "RA" number. Westinghouse says Lowe's needs to request "RA" number. We have made numerous phone calls and pages of emails but Westinghouse and Lowe's keep pointing the finger at each other. Meanwhile I am out $500. We've been Lowe's customers for over 20 yrs but will NEVER do business with them again. read more

40 minute at the check out...40 minutes and about 30 webt to 1 person, go to your other Lowe's even though it's further, you'll STILL be home before here, horrible , HORRIBLE services read more

My husband went into Lowe's today looking for 30% vinegar for the yard. The website said it was on one aisle, it wasn't, he asked an employee where...it wasn't, he found another after that one left, he said another aisle, it wasn't...and found a THIRD employee...they said "oh i don't know". After not finding it and still grabbing the other things he needed, got in line to check out. Then, with 3 more people to go in the checkout line, the cashier declares it's her break time, logs out and walks off....just walks off...no-one replaced her! They all just stood there dumbfounded. Who does that?! So they all had to go the end of another long line and get waited on. Ridiculous. Going back to Home Depot from now on. read more

Horrible customer experience with the young female manager on duty. She was very rude and short with me when I asked if she could match the price that was listed on the items I wanted to purchase. They rang up at a different price than what was listed on the display. She checked the photo I took (attached) and said it was marked incorrectly and there was nothing she could do about it. She wasn't apologetic or helpful in anyway. She didn't even help me find the tile that was actually on sale. As a matter of fact, she behaved as if I inconvenienced her, then suggested I put all the items back before leaving the store. It was 18 cases of tile!! read more

Lowe's Home Improvement - Price marked at $0.46 per tile but rang up as $1.39 per tile. - Hardware Stores Near Me - Fort Worth, Texas

Bought GE 5 Burner Glass Cooktop Special order on April 5, 2025. Was delivered & installed April 24. Bobby the Installer did awesome job of Installation & Reconstructing our under the Cooktop Utensil Doors to make them smaller so they would fit with new Cooktop. That night we noticed one Burner Defective. Next Day went back to Lowes & they Ordered us a new one. Two weeks later on May 3 Mgr Brandon called & advised us we would have to come in & Pay for it, So two Weeks wasted & we had two Cooktops paid for, sucked our Checking Account Dry. On May 19th Bobby came put & Uninstalled Defective Cooktop & Installed New Cooktop. Rick in Appliances called & advised Bobby could not take the Defective Cooktop, we had to return it to get our Credit. Next Day at 2:00 we returned it & it took Three nice ladies in Customer Service to try & get us our Credit. Chandra, Becky & Cindy all tried & after about an hour gave up & said only the Store Mgr Brandon could approve. And Brandon had just left for the Day. They would talk to Brandon next Day regarding the Credit. Week went by & no phone call. We tried calling several times only to wait for 10-15 minutes for someone to pick up, & gave up when no one did. The Customer Service ladies obviously were overwhelmed. We have our iPhone records for proof. When we finally got hold of someone week later they said Brandon was gone for the day or Brandon was off or Brandon was on vacation. Apparently only Brandon has authority for Returns over 30 days even though we reported Defective Cooktop to them day after delivery. Ten Days after New Cooktop Installed Brandon finally called & advised Rick was wrong, Lowes had to come & pick up Defective one. Brandon scheduled the Pick-up. Do not understand why only one person, Store Manager Brandon has Authority for this, if he was out no Assistant Manager could help, just wait for Brandon to get back to you. Then the extended Warranty Folks Pro-Rated our Defective Cooktop Credit because we had the Cooktop more than 30 Days. Just a terrible experience, disappointing, frustrating & left a bad taste in our mouths. read more

Went there to get a refrigerator filter. I had serial number for the model I was looking for. I asked to help find the right type to a short dark hair female employee who was working at appliance department. She was rude and snarky. She shouldn't work there to treat customers treat like this! I would give zero if I could! read more

Bought a Westinghouse power washer @ Lowe's online. It did not work. Lowe's tells us to contact Westinghouse to get RMA #, they say no, Lowe's needs to contact us. Meanwhile we are out $500. read more

I will NEVER visit a Lowe's store again. I'm a contractor that had a Lowe's credit card for years and they took it upon themselves to cancel my card due to a car dealership seeking loans and interest rates for a new truck. They claimed too many credit inquiries so they stop my credit card (while I was at a register) !!! I was NOT informed about this issue. I'm a US Veteran and this activity by a big box store is beyond belief. All due respect but Lowes sucks and I'll never return. Be cautious out there !!! read more

I am a person that needs to use an electric cart to visit your store and you have none at your store. Luckily my caregiver had a wheelchair in her vehicle so I could get into your store to do business with you. I do not live near this store and I am glad I never have to visit again. The customer service lady was rude and too busy talking to her friends then paying attention to me. She spent her time talking to her friends that were going home and being very rude to me. She just yelled at me to give her the items I was returning as I was trying to separate them according to receipt. I passed 7 employees and none of them attempted to talk to me and so I was forced to use the app to find things. It is very confusing when I have to use an app created many states away to find things in your store. This store is so filthy that I was afraid to touch anything as I tried to shop. The self checkouts had no bags to place my items in and the attendant was of no help. I had someone else checking out to share the bags at her station so I could place my items in something I could carry. Your parking lot is filthy with people dumping their food bags and trash in the lot. I didn't contact management since there were people already waiting to talk to them. If this is how they run their store, it would be useless to talk to them because they do not appear to care about anything. Other Lowes locations have employees that will stop and ask to help you. Sometimes I get tired of saying thank you and I am on my way to get something. But at least they will try to keep their customers happy. If I am in Fort Worth again I will drive to another city to find a Lowes that will not treat me like a problem and are bothering them read more

Worst customer service ever. Get thrown around to different departments for days just to arrange delivery of a appliance.

Just stopped by the garden center to purchase quite a bit of lawn care items. Browsed for a while, never saw an associate. Looked for someone, never found anyone. Finally found someone and asked for help, she sent me to the register to ask. Went to the register and they told me to ask the woman who just suggested I ask the cashier. The cashier then paged for someone to help, no one ever came. She then spotted an associate outside, suggestion I go track him down. I headed that direction and he walked behind the store. Not interested in chasing down an employee to help me make a purchase so I took my business elsewhere. Very disappointing. read more

I was helped by two amazing employees, demetris and sheka. They showed how customer service should be, quick easy and efficient. great hires in my opinion and happy to see such good employees! read more

I have shopped at Lowes for years and as a builder I have spent a extended amount of funds. I came in to return a simple garden spray nozzle and the return desk refused. This was a 10.00 item and I only wanted to swap it out. They refused to do so and I left. I decided to take it to Granbury Lowes and they did it with no issue. I have heard bad things about this store, but this was the first time I experienced it first hand. I will never go there again read more

Do not buy appliances from this store. I bought a stove, refrigerator, dishwasher, washer, and dryer, all with a Lowe's credit card. The refrigerator they delivered was damaged. The washer did not agitate. Customer service was horrible. Getting them to come back and exchange those two items took weeks and several days of missed work. The refrigerator had perishables in it, yet they kept sending someone to pick it up without bringing me a new one. Getting the new one actually finally delivered was an absolute nightmare. The second washer does not work properly either, but I'm just dealing with it because I can't take another round of appliancegate with these jerks. The service was so bad that I will never spend another dollars in a Lowe's store. Save yourself the pain and go literally ANYWHERE else. read more

Thank you for being our personal choice for aupplies. Yall have kline products too! Chandra came up to us to ask what we needed and she went above and beyond to help my husband! THANK YOU!!! read more

The Christmas Tree selection is Fabulous! We shopped around and the same tree at another store was $119! Here is was $59 bucks! That's 50% off folks! Not only that, this specific location is always very neat and the employees are very friendly. I also like that this location has a better selection that some of the smaller surrounding Lowes stores. They even help you load heavy objects w/ out you having to ask. Friendly, Clean and Great Prices. Doesn't get better than that guys! read more

Lowe's Home Improvement - Santa would be proud. - Hardware Stores Near Me - Fort Worth, Texas

Pretty good store lots of tools good paint department pro desk is slow as usual not their fault I guess wish they had tool rental department read more

Lowe's Home Improvement - Hardware Stores Near Me - Fort Worth, Texas

See all

Sophie was super helpful and patient with us finding multiple items! Definitely one of the best customer service experiences.

Their customer service is horrible! I purchased a glass storm door from them at the beginning of June and they have yet to get it in because the glass is on back order. That is understandable but when you call the store to get an update or to see what's going on it's like they don't answer their phone no matter what time you call. When you finally get to someone they try to transfer you to the right department or manager and then it just rings until it stops and hangs up on you. read more

If I could leave 0 stars I would. This store has the WORST customer service I've ever received in my life. I spend $4000 on appliances, the least they could do is 1) make an HONEST sale - tell the truth about delivery date possibilities, even if it means maybe losing the sale. 2) if you say you'll follow up - DO IT. We got a call saying they were pushing out our delivery more than another week and I was understanding, AT FIRST. Then I get a call that the person there to install my stove was OUTSIDE MY HOUSE? When I go up to Lowe's to ask where the remaining 3 items are, I'm told that they could potentially be ANOTHER 6-8 weeks out. I asked for a refund in the refrigerator (which then I had to FORCE them to go back in and refund the $292 in WARRANTY that I paid for, that the claimed wasn't there). 3) Lastly, they scheduled my remaining delivery for the following Sunday (JUST A GRILL AND MICROWAVE) and called to say my delivery window was between 1pm-5pm - it is now 7:30pm and we still have none of the items. I would literally not tell my worst enemy to shop here for their home! read more

This Lowe's sucks you can never get anyone to help you. Everything is always on there phones. The manager James doesn't care at all worst experience ever read more

Why don't the Big Box Stores have a directory or layout floor plan so that you don't have to repeatedly go from one end of the store to the other to find the things on your shopping list ?!?! We were at the Bryant Irvin store late Saturday morning ready to check out. There was ONE register open !! The line at the self check out went way back into the store. Due to covid you can't really form a line at the register so there were two people chasing customers away who thought they could get in line at the register. Those two would have better served the customers by opening additional registers. Since covid struck common sense has disappeared. read more

Horrible customer experience with the manager on duty Shawn. He asked it I found everything I was looking for. I informed him 3 weeks ago that his count was off for pex fittings. I informed him the count was still of today and he laughed. I do not find it funny that he is not capable for doing his job. If he is not able or willing to fix the count, why is he a manager. He wasn't apologetic or helpful in anyway. read more

The most impressive home improvement store around. Friendly people and pet friendly. I always get help when I go to any Lowe's . Especially the lake worth one.. the employees are always ready to help me with any thing I need . I wish I could give more stars the. Just 5 . Oh the plants are always top of the line . Even if they die they never give me a hard time in returning them . Way to go Lowe's you have a customer for life . I would never go to the other store that won't be mentioned. HD stinks and the employees are all basically mentally retarded .. go see what I mean about Lowe's . You will love it like I do .. I promise... pinkie swear .. read more

Went shopping there today with my 91 year old father to get some materials from the outdoor patio area to build some steps for my father's elderly dog. A young man named Adam helped us measure and conceptualize the stairs and even pointed out the best materials to use. He also helped us load them into the car and push the heavy cart to the cash register area. What a fantastic young man and a great employee! Marissa at the register was very friendly and patient. Thanks for all of your help! read more

Wasn't really blown away by the store but according to their website they had what I needed. This store isn't my local store so I had about a 25 minute drive to get there. Despite checking online prior to going, I find that they don't even stock what I was actually shopping for anymore. If this is the case then why does the website say you have 5 in stock? Super annoying. The lady who helped me was very good and this is their only redeeming quality. read more

Well, this used to be my go-to big box store but in the last 9 months since we have moved back to town, I have asked people where something is and I've either been told the wrong place to go or that they don't carry what I asked for. Every time, I have found what I was looking for even when they told me they don't have something. It's almost like they just want to answer my question and send me away. On the other hand, the guys working in the garden center are usually very willing to help me get heavy things and get them in my car. On the downside, they don't seem to know much about gardening. I'm going to try some other places for my flowers this year. read more

Customer service is great they are very helpful and easy to get around the store and it's always clean and the inventory is always correct and items in stock thanks read more

My experience was terrible, inline with many of the reviews here. Staff was unfamiliar with location of items, no one available to provide advice on products. A major item I came to purchase was not available despite showing 6 in stock online. I got very clear signals from staff and manager that my business was not important to them and they acted as though my presence was an irritant to them. Even worse than Home Depot which says a lot! I wasted two precious hours. Never again. read more