Called to make sure they were open, voicemail said they were with customers. Drove 45 mins only to…read moresee this on their door!! Extremely Frustrating!!

Never knew this place existed till Yelp! Turns out they've been around since 2013. Driven by it 100…read moretimes and never even saw a sign. Good people though, fair prices on good hardwood charcoal.

Zero rating, business is unresponsive to my request to fulfill their promise to correct an issue…read morewith a item delivered back in December 2020. It comes to a point in time when Covid can't be the excuse anymore.

From the owner: We are a one stop shop for all of your grilling needs. We carry everything from…read morepellet-charcoal-ceramic grills to rubs. Our goal is to make sure your outdoor grilling experience is successful. Stop in to speak with us about the design of your outdoor kitchen as well!

Love this store. Bought a GMG with Larry and a couple more items, to make pizza, wings. Very good…read moreservice by Mr. Larry and his people. Always back for more pellets.

From the owner: The Grill Store by Prestige is DFW's premier destination for grills, smokers, patio furniture, and…read moreoutdoor living accessories. Authorized dealers for Yoder Smokers, Big Green Egg, Kamado Joe, Twin Eagles, Lynx, Napoleon, Blaze, Memphis, and Louisiana Grills. Patio furniture from Ledge, Woodard, Homecrest, Treasure Garden, and Summerset. Plus rubs, sauces, and grilling accessories. Visit our Frisco showroom at 15550 Preston Road to see everything on display. Expert advice for backyard enthusiasts and professional pitmasters. Serving Frisco, Prosper, McKinney, Celina, Allen, Plano, and surrounding North Texas communities.

Solid crew! In business many years now. Check out the JAX Pellets in a BOX! Man, are they GREAT!read more

They helped me design and fully outfit. My first outdoor kitchen. Grill, two burner cooktop,…read morerefrigerator, cabinets, and trash/recycling bins. They were great to work with and have been very helpful on a couple minor follow up issues. I would work with them again in a heartbeat!

The owners and staff of The Backyard Grilling Company are very knowledgeable in all their products…read moreand willing to answer any and all questions you might have. We have been customers since they opened and will continue to be. This is the place to come for all of your Bar -B-Queing needs!

From the owner: Family owned and operated. Specializing in gas grills, smokers, outdoor kitchens, gas logs, patio…read morefurniture, and fire pits. Gold Level Authorized Big Green Egg Dealer. Big Green Egg, Lynx, Twin Eagles, Delta Heat, Blaze, Coyote, Weber, Homecrest, Real Fyre Logs, Big Hat Smokers, Majestic Firepits

I was very impressed. They technician, well the owner actually this time, was sent out. Arrived…read moreon time. I was given a 30 minute out call as well. He was very friendly, courteous and did a great job. I expect to use some of their other services and you should too. They not do repair work on grills, but grill cleaning, and counter cleaning and sealing on your outdoor kitchen. Actually most anything outside they do.

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Very professional, prompt, great service! I appreciated them taking the extra time to ensure the…read moreservice was done properly, will certainly call again as needed.

They were knowledgeable and kind. I came in and asked about a remote for the master gas fireplace…read more I asked about the touch screen ones etc and they told me the truth steer clear of them keep it simple and get a good basic remote starter. I'm glad I did I still had to order it from them but it only took a day and I didn't use Amazon went local. Thank you I'm satisfied with the purchase. Oh I did put the box in the wall outlet where the old mili switch was. Looks great and works outstanding. Thank you.

Very professional, gave us some tips and appreciated his knowledge. I would definitely hire again!read more

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.