The service I received from Christian, Samantha, and Christian Jr. was TOP NOTCH! I found them from…read morea mattress posting on FB Marketplace. I was initially skeptical, but Samantha was very nice and prompt with her responses to my inquiries. I purchased a king sized Steans & Foster and a Tempurpedic Ergo ProSmart adjustable base. Both were brand new and the plastic wrapping/cardboard pieces were removed once the products were in my home. They put my old mattress in my garage and setup the base and new mattress. They even slipped on the new allergy encashment cover I bought beforehand. The cost for these items was over $7,000 at a major retailer. Bright sold them to me, delivered, and set them up for WAY less than half the retail price. I am a customer for life now.

I walked into this place not knowing what to expect and walked out having bought two beds. The…read moreentire staff, from the owner down, was both knowledgeable and helpful. They carried mattresses across the warehouse to me so that I could get exactly what I wanted. Their prices are great, so it was a win for me. I am thrilled with my mattresses and my new find: Bright Mattresses.

Oh my GOODNESS! And I do mean GOODNESS!! I perused dining room tables for an embarrassingly…read moreobsessive amount of time, finally deciding on from Runyon Fine Furniture. Anxiously awaiting its delivery and hoping it would be every bit as nice as pictured on their website. Well, it was just delivered and I'm over the moon happy with it - a dream of a dining room table!

Ordered 2 "high-end chairs, totally some $13,600. The first chair arrived transported in an…read moreopen-air yard trailer, on a snowing day in winter. The second chair was 2 months overdue (6 months in all!) and came without paperwork for me to sign so I couldn't remark about the stickers on the base nor the very used and old and (crocodile (faux) leather. promoted as "jumbo" but with a seat that was only 14-inch wide seat that only a child or thin adult could fit in. There is no lever to lift the foot rest so you must get out of the chair to manually lift the foot rest then climb over it to get in. But the worst part of the chairs is that both arrived with the round metal footings so damaged that you must set these chairs on a bulky rug so as not to scratch your flooring. What a headache and a heartache. I have them sitting upside down in a guest room. not usable. Bettie Y.

Mr. Ross is VERY informative, patient, has great customer service. I am so glad I stopped by. Came…read morefor a quote and suggestions, left with the mattress of my dreams. Thank you Mr. Ross.

I went to Sleep City - Lewisville a few days ago and did NOT have a pleasant experience. I would…read morerecommend going elsewhere. I told the salesman what mattress I wanted to look at, and he asked me 10,000 questions while steering me towards every other mattress in the store. It was just overall quite unpleasant. Then he kept pressuring me to buy that day and to finance. He was probably trying to pressure me before I did any research because the mattress I liked cost 3x more at his store than it did on Wayfair. I went to The Good Mattress in Plano and Living Spaces and had much better experiences.

Wow what can I say about these two young men and young business owners. I had been searching for a…read moreleather sofa-loveseat recliner full set for my game room for weeks with no luck. I found these guys and I can't be more happier. From the initial phone call to the meeting at the store to the delivery, all first class. Omar and Mo treated me great, gave me a good deal and moved things around to deliver when I needed them to. These guys know what the customer experience is all about!!

FANTASTIC service! My husband and I went in and immediately felt welcomed. We love our new…read moresectional! Prices are phenomenal as well! Go check them out!

The owner was very nice and helpful and true to his word…read moreand all ways a gentleman and his furniture is very good all he sells is very nice. I brought some furniture from this store and I was very satisfied with it and I would recommend this store if you are looking for a real good deal.

Been here few times and always recommend this place to family and friends! Great prices and owner…read moreis super helpful and also does delivery. The hours are from 11a to 6pm. He will have what you want.

I was pleasantly surprised to know there's a local organic mattress store, unfortunately they are…read moremainly online. Kristie assisted me in testing out mattresses for the right fit. They had a significant sale going on that included receiving two complimentary pillows. Organic mattresses are an important investment when it comes to your physical and mental health. They offer delivery and set up services, however the set up services are expensive. If you have two or three people it won't be hard to set up the mattress after it's finished inflating. The mattress is firm and comfortable for my back and I love the pillows that it came with. I recommend getting their waterproof mattress cover as well as using cotton bedspreads. You can also waive taxes on the mattress if you email them a note from your doctor expressing why an organic mattress would be beneficial for you. It's important to note there are brands that will say they are organic, however pay attention to the materials used inside and outside the mattress. Naturepedic shows you the numerous certifications and testing they have received for their mattresses. If you are willing to invest in a quality, non-toxic mattress check this store out.

First off I have to say the store employees are awesome and extremely friendly. I had very high…read morehopes for their EOS mattress. especially after having so many issues with other mattresses and the chemical smells "off gassing" they all made me sick. although the Naturepedic mattresses had no smell which i absolutely loved, I just can not get this mattress soft enough. The store did have easy return for the inner layers to customize my softness, but they are just not soft enough. I also noticed because the two sides are customizable the layers on the inside are slopping in on the middle when I move around at night. it's extremely annoying. The emplpyres were trying to sell me softer latex layers at one point. which was extremely annoying and why would that not be an option when customizing the bed. I spent so much money on this bed I should not have had to spend more to get the softness I need. I wish this bed was returnable and I could start over. way to much money for having the issues and discomfort I am having with this bed.

Purchasing from Natuzzi Editions Southlake has been one of my worse purchasing experiences. I…read morepurchased two leather chairs June 3, 2024, for $5541.83 and a separate warrant on 4/16/2, for $431.96, The warranty was purchased prior to the furniture delivery. During the month of June 2025, I notice a bubble in the seat of the chairs and by September 2025, the bubble had turned into a sink hole in the seat. I contacted Natuzzi Southlake on 9/3/25 and submitted photos along with my claim. Initially they said, it was out of warranty. By 9/15/25, I was able to confirm, that the chairs were under warranty. 9/19/25 they ordered cushions but 9/30/25 they sent me their maintenance care shipping instructions for a sofa. 11/7/25, I was told a workorder was issued to ServeCo who would contact me regarding the repairs. Did not hear from ServeCo. So, I contacted them on 11/13/25. They said, they had not received a workorder for my chairs. And they could not help me without a workorder. On 11/20/25, I spoke to Brian of Natuzzi Southlake regarding the workorder. He said, he would get back to me, but he did not. 12/4/25, I spoke to Susan, she suggested I give ServeCo another call. I called ServeCo but, no one answered. I contacted Susan, she gave me their direct line 888-383-8083. I still could not reach anyone; I was on hold 12 minutes with the number ending 8083 and on hold 10 minutes with the number ending 3229, no one answered. So, I contacted Natuzzi Southlake, spoke to Samantha. She said, she would contact the Total Care Protection office. She promised to get back to me on Monday, 12/8/25. On 12/22/25,I spoke with Christie of ServeCo, who would begin processing my claim and contact me in two-three days. She set up an appointment for 1/6/26. But on 1/5/26 I received a message stating the appointment for 1/6/26 had been rescheduled for 1/8/26 between 3-5pm. 1/8/26 I called to confirm my appointment with ServeCo and was told SAW Enterprises would be scheduled instead and they would arrive between 1:30-3pm. Then ServeCo messaged me that they were scheduled to be out at 9:45am on 1/8/26 for my appointment. Then Emma with SAW said my appointment was with SAW between 1:30-3pm and I should ignore the 9:45am appointment on 1/8/26 with ServeCo. I called Natuzzi Southlake on 12/12/26 (am) regarding the confusion but there was no answer. So, I sent an email, to them explaining my frustration. Finally, I spoke to Susan of Natuzzi Southlake, she suggested I contact SAW. To cut this mountain of frustration short, because it does not get any better. I spoke to either ServeCo, SAW Enterprises or Natuzzi Southlake 3/6/26, 3/10/26, 3/16/26, 3/26/26, 4/1/26, and 4/16/26 on these dates; and had three appointments with three different Techs. The first tech said, he only had time to replace one cushion because he had another appointment; the second tech, said, there was no point in addressing the second chair because the first tech did not fix the first chair; the third tech, did not even respond to the appointment. On 4/20/26, Susan of Natuzzi Southlake told me they could not help me because the issue with the chairs were not under warranty. ServeCo said, they couldn't help me but would refund the warranty but they did not. Today, is May 23, 2026, and I have not received anything from anyone. I have two chairs with sink holes. Their warranty policy stipulated they cover this issue, but I have received nothing but the worse customer service. If you are thinking of buying furniture, I would not recommend this company. It's apparent, when you fail to live up to the quality of service promised, just delay, delay, delay and if that does not work, just cut off communication with the customer.

The ladies here (Susan and ?) were friendly, knowledgeable and helpful. I would definitely go back…read moreto work with them.