I'm very fortunate to have both the big boxes and a couple smaller frys in the neighborhood. They all have their strengths, weaknesses, and personalities. I generally order onlune and pickup, and Lowe's has always been quick and friendly when I arrive. The merchandise for any projects I have is generally well stocked, with plenty of brands to choose from. The pricing is competitive and many times my best option. I'm a loyal customer to the value and price, so they definitely need to be. Today's project is sprinkler heads and nozzles for the yearly tune-up. 3 rotors and 3 nozzles need replacement. I wasn't there a minute until a team member was able to help me and send me on my way. That's kinda service is what keeps me checking Lowe's 1st. read more

Lowe's Home Improvement - That time of year. Can you dig it.. - Hardware Stores Near Me - Keller, Texas

Horrible service. Waited an hour to buy a specific dishwasher. Didn't need any help just someone to scan the dishwasher so I could swipe my card. Asked multiple employees for assistance but nothing. Worthless and lazy read more

when you are left on hold in the appliance dept...after purchasing an oven for over 2,000.00...do you get any better service?? the answer...is NO! BETWEEN the AI WORTHLESS PHONE service and the lack of good customer care...after many years ....I am switching companies to see if HOME DEPO might be better. If not...who knows. The days of good customer service is over! At least that seems to be the case with LOWES! There was one female that changed my purchase for me that cared about saving me some money when I asked...same oven...big price difference. TOO BAD...she doesn't answer the phone in appliances every day! DONT SHOP AT THE KELLER STORE. GOOD LUCK. Mansfield was another store ...same problem with the phone...put you on hold and forget you. Finally, a nice man named Johnathan helped...but another problem...with an order. was suppose to send to the closet store,..and the email said Dallas...WAY TOO FAR AWAY. At least a man named Max is trying to help! I have NEVER HAD SO MUCH TROUBLE WITH LOWES BEFORE! I don't have time for this. My child is terminally ill, and to have more stress added because of a stores incompetence is ridiculous. Have shopped with Lowe's for years...but right now...I would think twice before wasting time with the majority of employees...that just don't give a damn. read more

This is my go to Lowe's where I always receive excellent service and the lines are always short. Great plant selection!!! I always find excellent plants here read more

Lowe's Home Improvement - Garden area with friendly team member - Hardware Stores Near Me - Keller, Texas

I would give this store a zero if possible. a picture says a thousand words. 15 minutes of walking through and around 4 employees on the same isle looking for something. not ONE employee asked if I needed help. This store is managed by Chisholm and I have left 2 messages in the same year and never have received a call. I am a loyal customer but I wished someone cared! read more

Lowe's Home Improvement - Employees - Hardware Stores Near Me - Keller, Texas

I like a good hardware store, and expect to wait in a line to speak with an associate to ask a question, but I don't like to get to the checkouts and not have anyone at a lane. I don't care how much money a store might save for self-checkouts, it is extremely poor customer service. This is the reason I don't shop more with Lowes. If a store doesn't want to take care of me, why should I spend my money on them? And this is the reason they barely receive a 3-star rating from me. Sad. read more

Lowe's Home Improvement - Hardware Stores Near Me - Keller, Texas

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Keller Lowe's - A Total Disaster That's Cost Me Hundreds! I have been a loyal Lowe's customer for decades and a MyLowe's Gold Member, having spent thousands of dollarson materials across dozens of orders. But this experience with the Keller, TX Lowe's has been an absolute nightmare--and it's completely halted an entire property renovation, costing me hundreds in penalties and labor fees. I placed a bulk order that was supposed to be delivered in the morning, as scheduled. Instead, after calling NINE times, I've been bounced around, hung up on, laughed at, and ignored. Their failure to deliver the materials at the agreed-upon time forced me to pay a $250 penalty fee to my contractors, who showed up to work but had nothing to work with. Does anyone at Keller Lowe's care at all? Because from my experience, the answer is a resounding NO. * Store leadership? Doesn't care. * David from fulfillment? Doesn't care. * Lily from customer service? Doesn't care. * Joe from the delivery truck team? Absolutely could not care less. Meanwhile, my entire renovation is on hold because Keller Lowe's can't manage the basic task of fulfilling an order. To be clear, I love Lowe's, especially the EastChase, TX location, where I've always had great service. But because this order was auto-directed to Keller Lowe's, I've been met with disorganization, incompetence, and total apathy. This is unacceptable, and I will be posting this review everywhere--Better Business Bureau, Google Reviews, and anywhere else that matters. If anyone at Keller Lowe's actually cares about their customers, now would be a good time to prove it. read more

What does a person have to do to get a return phone call from this store? I've had an issue now for weeks with a quarter round order and NO ONE seems to be able to get it solved. So I am enjoying a new wood floor with no quartering and guest coming for Thanksgiving (today is the 25th of November and the floor was installed in October). Thanks for nothing Lowe's management. This Lowe's Gold Key member will be shopping Home Depot in the future as a regular no key appreciated customer! read more

There's a short wide Hispanic dude that wouldn't honor the price of a bathroom fan in the wrong spot. Barely speaks any English just ripped the sign completely off. Awful customer service. read more

Juan at Lowes Sung to the tune of Garth Brooks "I've got friends in low places" I took off my suit, I showed up in boots I grabbed my Lowe's card and capped off my my styled hair I let my wife know, I was headed to Lowe's She said, oh I just love those people down there ... Each visit's a surprise, you can see the joy in my eyes When I see Juan and his gray mane He'll look at you, and say, "Sonny, let me help you!" He'll even listen to you complain" ... 'Now I see friends in Lowe's faces Where I lose my frowns and Juan chases my blues away At Lowe's, I'll be OK Yeah, I'm not great on remodeling places But getting help at Lowes is an oasis Oh, I see friends in Lowes faces ... Well, at Home Depo I was wrong, I just don't belong It's just not my kinda store At Lowe's it just right, their veterans help you fight the fight As they're the great legends of lore And Hey, if you don't know a thing Just ask for their power and then Well, now you can remodel that ivory tower That you're livin' in ... 'Now, I see friends in Lowe's faces Where I lose my frowns and Juan chases my blues away At Lowe's, I'll be OK Yeah, I'm not great remodeling places Think I'll get some help at Lowes oasis Oh, I see friends in Lowes Faces ... 'Now, I see friends in Lowe's faces Where I lose my frowns and Juan chases my blues away At Lowe's, I'll be OK Yeah, I'm not great remodeling places Think I'll get some help at Lowes oasis Oh, I see friends in Lowes Faces ... 'Now, I see friends in Lowe's faces Where I lose my frowns and Juan chases my blues away At Lowe's, I'll be OK Yeah, I'm not great remodeling places Think I'll get some help at Lowes oasis Oh, I see friends in Lowes Faces ... Yeah, I've got friends in Lowes places Where I lose my frowns and Juan chases my blues away At Lowe's, I'll be OK read more

Chris W deserves a big pay on his back. My wife and I went for a new dryer. He was very helpful with our questions. Then I spotted a sale on the Blackstone 28" flattop. I went to get a cart to load it up and Chris insisted that he would take care of it. He wouldn't hear otherwise. He took our dryer and heavy Blackstone box up front. Then waited for us and insisted on take it out to my truck and helping load it. This is what customer service is all about!! read more

SHOUTOUT TO THIS LOWES AND ALL THREE OF THEIR CLEARANCE PLANT SECTIONS I got some houseplants, succulents, and one trumpet vine/bush, all for $22. PLUS my dog had a great experience here. The employees were very friendly even when he found the gardening section guys a lil sus. I appreciate them for being kind and courteous to us. read more

Lowe's Home Improvement - Hardware Stores Near Me - Keller, Texas

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This Lowe's is terrible now. All they have is 4 self checkouts. Stupid inefficient so Lowe's can eek out a little more profit. Might switch to Home Depot read more

What a horrible store to do business with if you are counting on them to uphold their delivery. While the driver, Jorge, was exemplary, their management and lack of anything resembling customer service drag it down to one star for me. They won't even answer their phone! I was on hold for so long, I finally just drove to the store, still on hold, talked to a manager, Ray, who was worse than worthless, all the while still on hold. I asked him if he thought this was appropriate. His response? "I don't know". Well I do. It's a big fat no, it's not appropriate. They only want your money. Do yourself a favor. Give it to someone else. read more

Lowe's Home Improvement - On hold. No one EVER answered! Finally just drove to the store. What a joke. - Hardware Stores Near Me - Keller, Texas

A garden center with Garden!! This location was serving up some beautiful annuals... lots of color choices for painting your seasonal landscape. Your yard looking drab and tired with the onset of winter? We'll roll on down to this garden shop and take your pick from a rainbow of colors in pansies, cyclamen, or more! Very nice selection. They still have Christmas trees yet too.. a good amount of choices for fluffing out that Christmas scene in the corner of your house. Good prices, customer service, and good looking trees... I think Santa might just shop here. One complaint... the Poinsettia are just very subpar. Very nice location with lots to offer. read more

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I bought Lowe's Premium Warrant on a very expensive Frigidaire 4-Door refrigerator, instead of from Frigidaire. Lowe's offered 50% payback on water filters and air filters that are suggested to change every 6 months. You buy the filters from Lowe's, and then file a claim from the warranty, then they give you back 50% of the costs. This sounds great until you try to find the filters that you need at Lowe's or Lowe's.com. There always seems to be a shortage of these filters at Lowe's, but Frigidaire and Amazon don't have any problems keeping them in stock. Looks like a typical extended warranty scam. read more

Lifetime warranty on craftsman tools? Forget about it. More like, "Buy craftsman tools and maybe possibly come in and get it warrantied about after arguing with the miserable customer service workers." The policy has been confirmed several times by your management.. if Lowe's no longer sells the tool being warrantied, the next CLOSEST tool is given to the customer instead. It's always a battle to get your tools warrantied ESPECIALLY at this location! Idk what her name is but the African American girl in customer service (wearing the dirty sweat pants to work?) was rude to me and the other 2 people ahead of me. If you're miserable, go work somewhere else! read more

Lowe's Home Improvement - Where sad people work :( - Hardware Stores Near Me - Keller, Texas

First let me say that my parents use Lowe's to install many things and since the recent passing of my dad I am now in charge of doing everything he did My mother purchased a toilet that needed to be replaced and paid the 129 to have it installed. I asked about a valve to be purchased that day as well and was told no you won't need to worry about that(price 10.00) When the installer came to install the toilet (remember, mom paid 129.00) once he was done he said she owed an additional 250.00?! He said that there was a 50.00 charge for the valve ?!(remember the one I mentioned that I tried to have her purchase in store for 10.00 and was told she didn't need to purchase) he also said 175.00 to clean out the pipe!? My issue with this is that I was NOT told there could be additional charges of any kind and was under the impression the 129.00 was the fees. My mom is now on a very limited income and to pay almost 400.00 to install a toilet without my/my moms consent is shocking to say the least. My mother then tells me that the washing machine they installed less than 6 months ago has never worked properly and the garage door either?! (Had I known the issue with the previous installs before all of this I would have never chosen them to install this toilet. I didn't get a receipt or anything from the installer either. I'm very disappointed to say the least in the service quality and pricing and will be looking elsewhere for my moms future home needs. I'm grieved that my elderly parents and now my Widowed mother seems to have been taken advantage of often from this establishment read more

I went into the Keller. Texas Lowes to purchase a ceiling fan. Lowes had a ceiling fan on display (item # 883805). It was displayed with a light on it and advertised for $99.98 (there was a sign showing $99.98). I asked the Lowes rep to confirm the price (to make sure the sign was for that particular fan) and he said it was. . . He then attempted to assist me in getting the fan but it did not have the light with it. The light shown on the display fan was in a separate box (item 1100336) for an additional $54.98. He asked me to wait for a minute. He came back with an assistant manager on duty. He pointed out that in small print below the item number it say "optional." The problem with this is that you cannot read it. I am six foot tall and the small typeface and angle made it impossible for me to read it. I told this to the AM and he did not appear to care that the customers cannot read that. . . I pointed out other ceiling fans that had no lights and that it appeared that this was just a new form of bait and switch. This is analogous to going to a car dealership and ordering a car and when you are signing the paperwork the finance manager asks Would you like a windshield for your car. That is only another $500. How about a steering wheel? . . . I asked if the GM would be in tomorrow and was told that he was going to be out for a week (I don't know if I actually believe him or not). . . I had to get this light tonight and had no other option but to pay the additional $54.98 (plus tax). What Lowes did by advertising the product like that was WRONG!!!!! For someone in a position of authority (the AM) to treat their customers with indifference and presenting an attitude like he was doing me a favor by allowing me to shop in his store is just as bad. Rather than being a Brand Ambassador for Lowes, it is people like him that makes want to do business elsewhere (with companies that value their customers). . . read more

Lowe's Home Improvement - Taken from eye level (I am six feet tall) - Hardware Stores Near Me - Keller, Texas

Very organized and clean location the cleanliness hides certain unprofessional and rude ppl in management and also in what they call "head cashiers" one in particular who's name is Thalia. This woman stomps around the building with her negative presence speaking to customers and employees as if she's God's gift to Lowes talking down to them and dismissing valid situations. As a customer when I shop here and notice she's on duty I avoid her at all costs to bad for the employees I've seen ask her for help to get nowhere and the customers as well. She'd be a better fit working behind the scenes ex: warehouse, away from customers and employees. read more

This review is regarding Lowes Installation Partners and not this store location; it just happens this is where the windows were purchased. I purchased a home that had a windows order and the windows have yet to be installed. The home was purchased December 2021 and I am writing this on September 2022. The initial installers dropped off the windows and caulk, but did not have a ladder to install. Said they would schedule a follow-up installation date and provided a # for me to call. After weeks of trying, we finally got a follow-up appointment and the installer was a no call/no show due to COVID. I understand people get sick, but at least have the common courtesy to call me so I am not waiting during the 4 hour window and then some; not to mention, I took PTO to wait on the installation. I called Lowes back and said they no longer do business with the initial company doing the installation and Installation partners scheduled another appointment. The second appointment did not go very well either. It was scheduled to rain and the installer cancelled the installation for that Sunday. I waited on Sunday from the 8:30a - 12am window provided and again no call/no show. I've left several messages with the Installation Partners number provided (469-646-4678) and they have yet to answer my calls or respond to my voicemails. Long story short, DO NOT PURCHASE items that need to be installed from Lowes as partnered companies are unreliable. Thank you all and my apologies for the long winded rant. Thanks !!! read more

I usually really like Lowe's but I VERY unhappy with them right now. Last week I ordered a gas grill online. I requested it be assembled and then I'd pick it up. I received an email confirming the order and that it would be ready by the 16th. Then...nothing. Today on the 21st I called asked about it. Eventually I was told it's still not assembled and it is not out of stock. When I asked WHEN it might get assembled, I wasn't given an answer other than, "Well, the guys will be there tomorrow." So I guess I'll call tomorrow and see if the store will bother to complete my order. I spent over $350 on this item and have been basically ignored. I've always preferred Lowe's over Home Depot, but right now I may be looking for places that give a damn about their customers. read more

I love Lowe's and the way they treat their customers especially veterans. They have special parking just for our brave. Keep up the great work. read more

Nonchalant manager. Sloppily dressed in old T-shirt. Poor communication skills. Unfriendly. Only one handicapped cart and it was uncharged. The rest were out being repaired. A few employees were friendly and helpful working in the aisles. This Lowes used to be so much better than the local Home Depot. Now the reverse is true. This is Memorial day weekend......get it together or you will lose more customers. read more

Probably one of the poorest customer service experiences I've had. From the beginning of being told I'd have to locate a nail gun in upstock, to the 40 minutes it took to get it down. To the cashier making me find a sku on my phone because the barcode was messed up. To the shopping cart guy telling me he just unloaded the racks so bring the cart back to the store as I'm walking out of the store. Worked in a hardware store in high school and am very understanding of people having bad days, but there was no effort put forth by the 6 employees I interacted with. read more

Managers and associates are very helpful. I did not have to ask for help it seems like everyone I saw asked if I needed help finding anything. read more

Wish I could give half a star!!! This place cares nothing about the customers that need to use an electric cart. The isles are cluttered with crap making it hard to maneuver them. That is if you are lucky enough to get their only electric cart. I spoke with someone who said they were management and was told that they cost too much to get more. Do you know how much-disabled veterans spend (spent) in your store? I guess I will goto Home Depot they have more carts and wider isles. read more

I did a last-minute order online for a bucket for my trip. The I'm chat person was helpful. My order was quickly filled and ready for me to pick up. The staff was friendly band very helpful. I did curbside pickup and Bailey was prompt with my order Lowes beats Home Depot in fulfilling orders on time and same day pickup. They have better customer service. read more

Went in to order a new battery for a lawnmower I bought there. I walked around for a while and none of the employees even gave me eye contact They said to go home to order it. I ordered it and waited a few weeks. Showed up and it took about 15 minutes before the lady got off the phone. She handed me a small box and I opened it and it was a completely different battery. They also said they may have given it to someone else So I went down the road and bout one for 1/3 of the price. I'm done doing business here read more

Review 2 I received a nasty note from a fake profile. So i went back to look again. Lowes has a new staff. Most are helpful. One sent me looking in paint for mole bait. I couldn't find it. This store on Tarrant is busy and the have a high turn over. The plant department is the best here. Great management team. What i hate about this store is the messy side lot. It is a pit. Water drainage issues. Plant carts let go and winde blown. Inside is gorgeous the outside is an eye sore. Drive by see the curb appeal? This has been my store for 10 years. Cindy read more

Very friendly staff and apparently very helpful. I say "apparently" because when we asked for a suggestion of laminate flooring, we only specified that we wanted good quality and something that wasn't going to be short-stocked or discontinued in the near future because we were going to have to buy a few packs at a time over the next few months to redo our upstairs flooring. After finishing installation of the amount we purchased, we went back 3 weeks later to make our next purchase. To our dismay and annoyance, we were met with "this has been discontinued" so we need to go out to Hurst to buy some of what product was remaining! Pretty pissed about being misled on our first purchase! Hopefully we can buy enough to finish our upstairs! read more

Devon and her team at the Keller TX store are truly amazing! They recognized me as a frequent shopper and made sure to take care of me when a return mishap took place. I love that they hire so many veterans that are happy to greet and help you. Although the competitor is nearby, the wood and light selection at Lowe's is so much better. I will remain a frequent shopper of this store! read more

I cancelled an installation service over a month ago and they now are trying to charge me. Corporate Customer Service is nothing but red tape and after being transferred to three different departments because we don't handle that I found out that I had to call the store. I called the store and they answered and asked if they could put me on a brief hold. 15 min. later I am still on hold. Been at this for over an hour this morning. Lowes lost a customer for life and Home Depot has gained a customer for life. read more

Sorry this is going to be a long one. I am remodelling my home because we have to relocate to another state for work. This Lowe's is the closest to my home and I have been shopping there for around 15 years. First, the hardwood floor purchase. We wanted to put hardwood downstairs. We picked out some at Lowe's and arranged to have it installed by Lowe's. There was a choice of having it glued down or installed "floating." We wanted to have it glued because of the noise and "give" of the floating installation. The salesperson talked us into getting a floating installation because he said we would not have those problems and it would be superior to the glued installation. Well, he was wrong. When we walk across our new floors, you can hear the foam underlayment they used creaking and crackling. You can also feel the floor compress down because of the foam. Exactly what we told the salesman that we did not want. The salesman also told us that they would install pre-painted white quarter round along the perimeter of the floor. What he did not tell us is that the quarter round is only primered white. We are left with 100+ feet of primer white quarter round with a nail hole in it about every 10 inches and unpainted ends. We called the installer back and he said that they do not paint the quarter round. Had the salesperson told us this, we would have shopped elsewhere. The installers also left us with all of the extra material they sold us that was not needed. Plus they left all of the pieces of underlayment, flooring, quarter round that they only partially used. We were left to clean up the mess and take the extra stuff back to the store. Next, appliances. I replaced three of my appliances with ones purchased at Lowes. I did not pay extra for installation as I planned to install them myself. The first two installations went fine. On the third one, there was some needed custom ducting that I do not have the ability to create. I called Lowe's, thinking they could send an installer out. Nope. They referred me to a totally useless web site to find someone to do the work. I spent several hours finding someone who could do the work. I was hoping for a little more help than a web site. All in all, I was very disappointed in this Lowe's and since the above experiences, have been using another big box store nearby for my remodelling needs. read more

Lowe's Home Improvement - Hardware Stores Near Me - Keller, Texas

Lowe's made returning a ladder very easy for me. I put a ladder in the shopping cart online. Then I ended up buying a generator online instead. I forgot that I still had a ladder in the cart, and ended up buying both. I didn't notice my emails, until I realized the ladder was scheduled for delivery in just a few hours. I called the Lowes contact number and the woman was very pleasant and told me how to get a refund. Fortunately also, the delivery driver called me to tell me the delivery was at the house (no one was home). I told the driver that I no longer wanted the delivery and wanted a refund. He was very pleasant also, and said he would take the ladder back to Lowe's and make sure I got the refund. Order #738789707. This was all done very easy for me (a ladder won't fit in my car). Everyone I talked to was very pleasant. And my Daughter and Son in Law are very pleased with their generator. Mark Gray Fort Worth TX read more

I went to Lowe's today. Huge mistake!! But, before I get into what happened maybe I should look into getting a job here. You don't have to care about helping customers (I was actually told we're just goofing around by Becca in the garden section). When I asked aren't you being paid to do a job? She replied are you serious? And yes it was a serious question. She then turned to the man trying to ask her a question and asked him is she serious? So, I spoke to Patrick he's supposed to be the big boss so I was told. He didn't seem to care much either. He said I'll talk to her. I asked for an apology from her and he told me we don't do that. So, now I'm thinking it may be a good job, I can ignore customers and be rude to them. Openly announce that I was too busy goofing off to help anyone and again be rude . And Patrick the all being of Lowe's doesn't care either. How much you people pay? What do you guys think should I apply? EDIT!!!! Patrick thought it would be a good idea to give me a fake name and number for his boss. Why does he feel the need to lie? Can't find anyone that knows who Jeremy La Cory (Lecroix) is . read more

Lowes on Precinct Line Garden Centers employees are super helpful, I just spoke to Christian and he answered all my questions, let me know when the best time to get my plants was. The employees are always helping load supplies, DeAngelo is one of them even in this summer heat! I read more

Went in to buy a chest freezer. I had to go ask someone in the appliance dept for help, they were too busy talking to each other. I ask Walter some basic questions and he said well ma'am that's just the way the sale is. Then I told him we wanted one and he said ok and brought one to us. He didn't offer to help my husband or anything. The guy was very. Rude and not interested in helping us. The cashier was very friendly. read more

Went in to buy a dishwasher. Darrell in that department was very helpful and friendly. He knew his job well. In other sections, other employees stopped to offer help (didn't get their names). I don't understand all the negative reviews, it was a pleasant experience for me. read more

Don't apply for a credit card here. They will lie and say it's zero percent interest but when they submit it they won't apply their false advertising lie and charge you interest. They also won't send you any bills in the mail to to show that they didn't give you the promotional rate and when you find out they ignore your calls and corporate won't do anything to help. DO NOT SPEND MONEY HERE. Still waiting after 6 weeks for someone to take accountability. read more