Actually had a very pleasent experience in shopping at Ace this morning. As soon as I walked in,…read morean employee asked if I needed help. Usually, I am the one who has to hunt down someone to assist me. What a welcomed change! What I needed was two-cycle engine oil, and they were featured on an end-cap of the aisle. Easy enough! The staff member and I visited for a bit, and he provided some advice on which kind of gas to purchase in order to mix with the oil. The price seemed fair as it was a "name brand" item. Once at the register, the young lady cashier was very friendly and helpful. After today's wonderful experience, I may choose to shop here more often. It's closer than the Home Depot I normally shop at.

Great store! The staff is very helpful and friendly. The store is easy to shop. It's organized and…read moreclean. Fun to just look around while husband is getting stuff. Love the one in Keller TX!

I love this store. As soon as I walk in, someone is there asking me if I need any help. I love…read moretheir customer service. This is the best ACE hardware in Texas.

Great store, I always find what I need. Brian is also really helpful and knows exactly where…read moreeverything is and is knowledgeable about tools.

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!

Do you smell something when you first enter the FRIENDLY environment of a Ace Hardware store? You…read morebet you do, it's freshly made POPCORN, which tells you that the atmosphere that Ace Hardware wants to create is one like your HOME!!! The people there value your time and patronage!!! Whenever, I need something for my Jeet Kune Do (BRUCE LEE's method of teaching self defense) private training sessions, I come to ACE at Westlake because I know that they have a great selection of items for me to choose from at a reasonable price!!! You can find just about anything !!! Feel free to check out my INSTAGRAM: JKD Sifu Mike Goldberg or email me at grampsfu@yahoo.com.

The customers that come in and out of this location are so friendly. That doesn't seem like…read moresomething I should be taking note of, but my husband and I were astonished at the number of people who offered to help us load our heavy machine in our truck! It was very much appreciated. Anyway, the store cashier was okay. She wore a mask and wasn't overly nice, but she wasn't mean either. The shelves has stock on them and we found everything we came inside to buy. Good visit!

I chose Harber Freight Tools for a DIY at-home project to install flooring, baseboards and crown…read moremolding during the Covid-19 pandemic. I received assistance right away from one of the managers (Josh) with locating specific tools to cut the crown molding, as well as a specialty electric nail gun (not the one that utilizes an air compressor). His assistance made all the difference in the world, as I didn't have to return any merchandise nor make a second trip to NRH to obtain more tools and materials. The older lady with glasses at cash register (she usually answers the phone) was outstanding in her customer service demeanor, both on my initial visit and a later visit for a different at-home project. She definitely seems to know what she is talking about in terms of available inventory, and correct materials to use when posing a specific question. Further, the coupons offered by the store via internet promotion (sometimes daily or bi-weekly) turned out to significantly help on price reduction. Due to this alone, I highly recommend signing up for Harbor's reward program- it certainly pays an almost immediate return.

Blake helped us with a couple of items and has was fabtastic and very knowledgeable about each item…read morewe were looking at. Store was clean and organized. Bathrooms were clean as well.

The employees at this location are very pleasant to do business with and they are always helpful in…read moreanyway needed. We have purchased many items at this location and will continue to purchase items here because of their staff. The Cashier/Associate Rhonda is always great to work with. She is an asset to Northern Tool and has been there for years. She also is very knowledgeable or will get someone to assist us further If she doesn't know. We refer everyone to this location. This past weekend we witnessed a customer being verbally abusive and aggressive to the staff and a customer and their child. I hope they ban him from NT. I felt horrible for the staff as he was the aggressor.

Store personnel helped with selection of flooring as well as educating us about the different…read morefeatures of vinyl flooring. The Design Supervisor, Mina Botrous was extremely helpful in putting the order together, helping with selections of grout, etc. highly recommend Mina for his professionalism and expertise.

I purchased a lot of tiles on 7/2/2025, including 32 pieces of POR 12x24 EMILIA POL SKU 101156222;…read moreThe total of the order is $2934.47 The Floor and decor should give me the exact same tiles of POR 12x24 EMILIA POL But when we install, the tiles have 2 different colors - white and yellow backgrounds. See the photos, the top 3 line tiles are white, all the rest tiles are yellow! I went to the store where I purchased the tiles, and the manager said he could not do anything. I lost $1500 labor to redo the entire left-side wall, including removing the installed tiles, replacing the hardy barker board & red guard, and installing the tiles again. I also lost 8 pieces of the tiles (materials), $90.76 total. I would like Floor & Decor to contact me back for this loss, since it is completely their fault for giving me different color tiles!

Poor management, winter and cant keep up with getting their propane filled for services offeredread more

I come here to Russell feed from time to time, but more often than not I leave here irritated…read more They either don't have what I want or the prices are so outrageous that I just pass. Today I came to buy some fertilizer that was marked $6.99 on the bag. When they rang it up it was $14.06. They refused to honor the price on the bag. This is the first problem of this type that I've had here, but it really irks me. I hope everyone reads this and watches what they are being charged at this store.

Zach the manager was able to get our things printed very quickly. Great customer service and…read moretreated very well.

Came in a lil confused on what to do next. The staff was very helpful in pointing me in the right…read moredirection. Also was able to resolve my issue without further travel. Thank you!!! Great group of people. Happy to recommend.