Been here 3 times and the staff has always been helpful and cheerful. Emmanuel helped answer some…read morequestions I had about paint amount and differences, ultimately helping me choose the exact amount and style needed to complete my look. Another young man helped me the 2 times before, but unsure of his name. Very happy with the turnout and glad I was able to find such a nice color there.

They have a ton of different wallpaper books to review. Don't bother going on a weekend, though…read more Apparently the woman who is in charge doesn't work weekends and the employee there couldn't have been less helpful.

We've repainted a lot of the house we purchased here in Double Oak three years ago. That includes…read morethe entire brick exterior. This Sherwin-Williams location has done a great job for us every time we buy from them. Some of their employees are incredible and some are just OK. Overall a very positive experience.

Rachel is so amazing ! she helped me out tremendously, I came in to mix up some old paint & she…read moreeven when out of her way to give me couple tips & tricks to try out . Definitely will be coming back to this location in the future . Ask for Rachel you will not be disappointed!!

Owner is both bad at knowledge of drywall or paint is an open and out racist on his public social…read moremedia profiles. His basic explanations of product uses and quality left me more confused and unsure of what I shouldn't have done in my home improvement tasks and upon looking at the online presence for the store so see his ignorance extends beyond paint and primer and into human decency where he seems to just not care how gross and oppressive his public image is. Where's the zero star button?

So... I've needed drywall repair for a while in my home. I had ripped off wallpaper and needed…read moresome texture, had some holes in my ceiling from light fixtures, holes in my walls from leaks and so on. Being really nervous about working with contractors, I spent a week getting estimates from a bunch fo different guys. Tim was the one with the best price and he just made it sound so easy. (that's when you know that they know what they are doing) So all my drywall is repaired now, and I am very happy with the results. Someone had actually quoted me 3 x the price and said they would do it in a week, when Tim said it would take a full day. The only reason I didn't give him 5 stars is because I've never had any drywall repair before. He was on time, he did what he said he was going to do, I was able to trust him in my home, alone. He works fast and gets the job done right. Place is clean. Couldn't be happier and would recommend him to anyone that needs drywall/ random things done in their home. P.s. He was able to fix a baseboard that had leak damage and part of a door frame that nobody else seemed to know what to do with other than rip the whole thing off. I liked him so much that I had him do some painting. At the moment, he's not done yet, but I'll be sure to review his painting in my next review. Need some work around the house, Call Tim! Oh, and he'll be happy to give you his references, just ask. I talked to them and they all love working with him. And.. he always answers his phone/messages. What can I say!? These things are important!

I work too har for my money to get treated like trash. After being greeted by an empty store and…read morewaiting 12 minutes for the employees to wrap up their conversation in the back about chipotle (not working mind you, just standing there) the guy who helped me literally rolled his eyes at my questions and seemed generally put out to even be helping me. Even the other customer in the store at the same time said "wow, great service here" (sarcastically, just to be clear) as I walked out. I get it, I'm not a big contractor but spending a couple hundred dollars on paint is a big purchase for me. Moral of the story is Lowe's has sherwin Williams colors at half the cost and employees that are helpful and friendly.

This store has an incredible team of hard-working professionals. They know paint and they will go…read moreout a way to help you work through your next painting project. I highly recommend visiting the store!

I'm a contractor and this is hands down the best place around! Always helpful and have what I need…read more Kevin and rest of the team are excellent at customer service as well!

Went to this stinky store and there was 2 employees helping customer curbside because they are not…read moreallowing customer in due to the virus, I gave them my phone number to purchase and name of my company and they could not locate me in the system after 20 minutes! They claim they tried different accounts and could not locate me- Sherwin Williams really needs to re-think how they do business! They make it so difficult to locate an account especially if their employees are not willing to go above and beyond..... this is crazy they couldn't assist me

Shout out to the dude working in the garden department with the glasses and extra-sunny…read moredisposition-- I appreciate you being so kind to every person you interact with, it made my stressful afternoon a little bit better. This Lowe's seems extra enormous. Is it? The garden section alone was massive... I needed some stones which were of course in the very back-most furthest-away-from-me spot ever -- and I felt like it was a legitimate hike to get there (hahah okay I'm sort of joking). I must say they did seem to have plenty of employees around so help is never far away. Everything is well-organized and the staff pretty solidly on top of things.

I have been a loyal customer of this Lowe's for 22 years -- multiple times a week, buying…read moreeverything from a $3,400 LG refrigerator, a Samsung washer/dryer, kitchen and bathroom remodel supplies, fencing, pool supplies, yard-maintenance supplies year after year, tools, custom-mixed paint, and display equipment I use for my art business. I am a 69-year-old Black woman and a true longtime customer of this store, yet in all these years, I don't believe a single long-tenured employee has ever known me by name. This is the third time in under a year I have had to formally complain, in writing, about how I am treated here. On December 23, 2025, Assistant Manager Barrett refused to refund cash for an online order I had paid for in cash after the item was canceled the same day. He insisted I accept store credit instead and handed back my receipt, telling me the employee who had offered the refund "shouldn't have." I had to escalate to Lowe's Executive Customer Relations. The matter was sent back to the store, and a different store manager personally refunded my cash and gave me a gift as an apology for what I had gone through. On May 5, 2026, the same Barrett stopped me at the front of the store as I was rolling out a pallet of rock I had already paid for and demanded to inspect my receipt in a detailed, suspicious fashion. Again, no apology or acknowledgment of how that interaction felt after 22 years of loyalty. I have watched employees at this store spend considerable time and effort helping other customers resolve problems -- trying different cards, digging through the system, and doing everything they can to find a solution, even while a line is backing up behind them. I have watched them extend patience and grace to other customers. When I have a similar situation, particularly one I did not cause myself, I have not received that same grace or effort. On September 29, 2026, around 8:00 p.m., I went to buy a Whirlpool dishwasher I had already researched. No employee was in the appliance department. A customer waiting nearby called out for help on my behalf. Employee Kent walked up on his phone, never acknowledged me, and after hanging up, helped that same customer instead -- even though I had been waiting first with no one else around. When I said so, Kent claimed the other customer had "stopped him in the aisle." I was standing there and witnessed the interaction. That is not what happened. The customer had called down the aisle for Kent to come help the lady waiting -- me. The customer himself ultimately told Kent I should be helped first. This is not an isolated moment with Kent. My interactions with him in that department have consistently left me feeling dismissed, including a lack of eye contact or basic acknowledgment. I left and bought the dishwasher from Costco Online for the same $799 price I was quoted at Lowe's, with free delivery, installation, and haul-away, while Lowe's had quoted me $258 in additional charges for installation, haul-away, and parts. Price was not the reason I left. I was willing to pay more at Lowe's for convenience. The treatment was the deal breaker. I filed a BBB complaint. Lowe's Executive Customer Relations representative Jason Shores handled my call in a way that left me asking whether he was still on the line. When I told him I did not feel valued as a customer, he did not disagree, reassure me, or otherwise address that concern. Lowe's written BBB response simply said they had spoken with me and "considers the matter closed." No explanation of what was investigated. No description of corrective action. No accountability. Store Manager Calvin Stallworth then emailed me saying he had "spoken with both employees," even though I had only named one employee in my complaint. No explanation was provided. Three complaints in under a year. No meaningful accountability. No transparency. No apology that addressed the substance of what I reported. I have now contacted Lowe's Compliance, Executive Customer Relations, the BBB, and store management directly. I have not received a response from Compliance. I have watched customer service at this store erode over the years. After 22 years of loyalty and substantial spending, I no longer feel valued as a customer. Unless there is something I cannot possibly find anywhere else, I will not be giving this store my business or my resources the way I have for the past 22 years. I want the public to know what I experienced and how Lowe's chose to respond. One final point: Please do not respond by asking me to contact Lowe's to discuss this further. I have already contacted Executive Customer Relations, Compliance, store management, and the BBB. I have made my concerns known through every channel available to me. I am not looking for another referral or another request to "reach out." I am documenting my experience for the public, and this review stands as the record. -- JT, Highland Village, TX

Great service and selection. Nick was very helpful and attentive. The location easy to find and…read morereasonably priced.

I spoke with their customer care team after learning about their products from my neighbor. The…read moreteam was great to work with and provided outstanding customer service. When my project was done I was very satisfied by the coverage and quality Wood Defender's formula produced - it has made my fence looks great! If your looking for great customer service and a great product this is the right company to buy from!

Had a really icky interaction at Sherwin-Williams. Was looking to buy enough paint to paint my…read moreentire house and we wanted some help estimating how much we should get. I did not know there was a paint calculator online and the person at the desk made me feel stupid for not knowing. They used inflections in their voice to say things like "weee have a paint calculator.... online.... on the website....". It made my wife and I feel very very uncomfortable. I tried to defuse the situation by saying "I didn't know if you had more expertise" to which they did the same thing saying "nope.... I use the paint calculator". It's hard to communicate how it came across but it was rude. It was unfortunate because we were prepared to spend a lot of money at the store. On my way out I did walk back in and say that was rude and weird which maybe I should not have. I never do that but I felt so gross inside. The person who helped us was a tall white individual. The other person in the store seemed helpful to the person in front of us. We've been to four Sherwin-Williams in the area the last few days and this was by far the worst one.

The service in this store is terrible, there is a manager who is tall, white, with a mustache, he…read moresays he is the store manager, his name is Chow, something like that, I needed to buy more than 70 paint cans and I came to ask for an estimate and he told me that in this store he does not make any kind of estimates and he did not want to help me, I had to leave, I felt really bad with the attention of this man

I got over 4 other estimates for the complete interior of my home. Cristian did a very professional…read morejob in creating a very fair price estimate and getting us scheduled. Rene's crew was very professional and thorough in prepping, allowing for a speedy and quality job. Other companies' estimates ranged from 4 to 7 days, while Platinum did it in only 2 days, minimizing the inconvenience to my family. The price was great, and the quality was great. The crew was professional and very respectful to my family and dogs. We are very happy with Platinum Painting and would recommend you get an estimate from them too.

Cash and his team did an amazing job with our outdoor and indoor painting. Cash was very detailed…read moreand communicated throughout the whole process. His team worked hard, efficiently, and with good attitudes. Highly recommend.