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    Sherwin-Williams Paint Store

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

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    5 years ago

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    5 years ago

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    9 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.8(68 reviews)
    1.2 mi
    $$

    Walked in the night before the winter storm to get battery packs for my portable power station that…read moreI ordered for delivery the night before. It was delivered and I realized I didn't have battery packs nor a charger. This was my first time, of course! So I went in store to get 4 battery pack with the charger. I was helped right away and got exactly what I needed. I believe my salespersons name was Jill. She was amazing.

    This is regarding a humidifier that I ordered through the Lowes app. I ordered through the app…read morebecause I am a single mother with a severely disabled child who is sick at the moment. This is what has followed. I placed a same-day delivery order on Sunday May 3rd. I was sent text messages throughout the day that it would be delivered that day even to the point that it was out for delivery. At 7:40 PM, I was notified that no, it wasn't out for delivery and that it was in fact delayed all of the sudden, but they were working on it. I tried calling the Lowe's at Plano West (where I placed the order) two different times- both times put on hold and stayed on hold until after they closed. Then when I tried to call back, nobody answered...which we all know was done on purpose. On Monday I tried calling customer service to find out where the product was. They ultimately were of no help at all. They could do nothing. They also told me to go up to the Plano West store where I could possibly pick the product up if one was in stock. I went up to the Plano West store and was told at that time that no, in fact the product was at the Lewisville store. I was told by the manager that he would look into it and call me back, which he never did. Why it was at the Lewisville store and why the manager did not call me back, I have no clue. The next day I tried calling the Lewisville store and I don't know who I spoke with because I've spoken to so many people at this point and was told that there is a third-party that actually makes the deliveries that they had picked the product up, but they had not delivered the product and they don't know where the product was. I was also told that I could not cancel the order for a refund. Nor could I pick another one of the same unit they had in stock at that store. So now I have a sick kid, I have no product, no refund, nobody that could help me and was told to call back the next day. I called back the next day and asked for the manager and was told that that manager was gone that I needed to call back the next day, which is what I did. I called the next day and I was told that that manager is not in the office. Today is now Thursday. I was able to finally speak with the manager at the Lewisville store who I will mention by name as he has been literally the only person with any competence to be able to handle this situation. Darren. Thankfully, he did call back and leave me a VM because I am at work. He said he was able to discount the unit because of the inconvenience and I could either come pick the unit up or he would deliver the unit to me personally. He said for me to call back. I called back and whoever it was that I spoke to said that he wasn't there and that I needed to call back tomorrow. So here we are once again no product no refund they can't tell me where it is they don't know what to do about it nor do they care. Yes I could go up there and pick it up but because it's at the Lewisville store it's 30 minutes away. I work full-time and again I am a single mother of a severely disabled child. I don't have the time to do that. My frustration level has peaked. I know that Lowe's ultimately does not care whether or not I shop there again or not. But I don't care. This level of incompetence is absurd. I will never ever EVER shop at Lowe's ever again.

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    Sherwin-Williams Paint Store - paintstores - Updated May 2026

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