Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to help me achieve my goals. So a big thank you to him. read more

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing making 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$? read more

The ace hardware at 465 S Denton Tap Rd, Coppell, TX 75019, They deceive with the prices, they set a price on the display and when you go to pay, they give you another price and they are rude, I am a good customer, I had always shopped at Ace Hardware but I won't go anymore, I felt deceived. read more

I went inside Jabo's Ace Hardware asking kindly for business card and to meet the manager for purpose of buying materials and equipment for my business. I was respectful, I was yelling or saying anything inappropriate. I tried to shake the manager hand -refused. I never have had a negative experience doing business with ace hardware since I was 12 years old in 1996 til now. The Service was toxic and Gate Keeping disrespectful. The Value has been there with Ace Hardware, if you are a home owner or a contractor Most Ace Hardware will meet your needs. The Selection is always god as well. The Value is legendary in the construction world. I just don't understand why that GM feels he needs to cherry pick what contractors to do business with and who he personally doesn't like. I am an Iraq War Veteran. I feel it's in my best interest to tell all landscaping and Construction contractor to use other Ace Hardware Businesses instead of that Location. Thousands of transactions over 30 years and the only negative experience was today at Jabo's. read more

Jabo's Ace Hardware Coppell - Worst Ace Hardware, Coppell, Tx USA - Hardware Stores Near Me - Coppell, Texas

I needed tools for an errand. When I entered, I initially had difficulty finding someone who could assist me. Finally, I found the full-time employee. With his helpful guidance, he changed my approach on how I would complete the errand and helped gather the necessary hardware. When I got home, I was able to complete my errand within half an hour. read more

You can find anything you could in a hardware store and but a little more. This place has is own signature. The staff is really friendly and very kind. read more

My husband and I have visited this Ace Hardware numerous times and they were so helpful when we bought our Big Green Egg from them. They carry many accessories for the BGE and they carry a lot of different products and gifts. I can always always find something in here to buy. The staff is so friendly. read more

I have to say this place has great service, in the tradition of most Ace Hardware stores. This particular store has a great selection. Be sure to become an Ace Rewards member so you can realize the value and discounts that come along with it! read more

This might sound crazy but I had never been inside an Ace before! We never had one close by until we moved. I love it here! It's awesome to be able to get hardware in such a small, more "local" feeling place. I love the vibe. Everyone who works here is very friendly and helpful. They are regularly asking you if they may assist you. I'm done with other hardware stores. This place is great. Reminds me of going to our cool hometown hardware store named "Elliot's Hardware" with dad when I was a kid (it got replaced with a tacky Frost Bank...ugh). Another cool fact: they do glass cutting here, too! Not all locations offer this (as far as I know). Good to keep in mind. Other than lumber, they have a great selection of hardware and even a little Poopurri section. Crucial! Hahaha. We love Ace's! read more

Jabo's Ace Hardware Coppell - Took time - Hardware Stores Near Me - Coppell, Texas

To be honest, I never thought I would be shopping at an Ace store. But we bought a house that we're doing stuff to so here I am. I acted like I knew what I was doing when I first got there and strolled directly to the wrong aisle. An employee helped me out, showing me the correct aisle and then when I still couldn't find it he came over, located it and placed what I needed directly in my hand. I definitely appreciated it. I had the misconception it was going to be a boring store with a bunch of hammers hanging all over the place but it's like a small Lowe's with all kinds of stuff and helpful employees. I like the size of this store and would definitely shop here again. read more

Jabo's Ace Hardware Coppell - Hardware Stores Near Me - Coppell, Texas

This is the place to shop! Everyone is so warm and welcoming. I didn't know this but Jabo's is a family owned business and the difference can be felt throughout the store. This year, I joined a Christmas Lights business. Michael and the knowledgeable team at Jabo's have helped me tremendously! I was new to the light business but needed to acquire the necessary materials to work with; as stores like Lowe's and Home Depot quickly sell out of light bulbs, spool and so forth. Jabo's is like "Christmad Lights Central." Anything needed, imagined or even thought of can be found in the isles. I'm supremely thankful for all the positive experiences, for the efficiency of being able to call or text ahead orders and have them ready for pickup. I love this place! read more

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Customer service used to fantastic here. Not so the last couple of years. Today while I was at the register the cashier said "wow my coworkers are really pissing me off". The reason for this was 2 people asking if anyone was in the paint department and a very long line of people waiting to check out. This is pretty systemic of the last couple of years where there is never any sign of management in the store. Used to that every time I went in the employees would say hello and ask if I needed anything. No one has greeted me or asked if I need any help in a long time. Much as I hate to say it, might be time to go back to Home Depot. read more

The location is convenient and they seem to carry the small things I need for home repairs or gardening projects though a bit more expensive than the big box stores but I don't mind in exchange for the convenience and the employees are nice. My main annoyance here is that every time I come they seem to have people outside soliciting donations. At first I was like "cool, they're helping the community" but now it feels like it's every time, some are pushier than others and it's starting to feel like a shakedown every time I just want to buy some potting soil or something and get in and out with as minimal contact as possible. Yes I'm against bullying, I'm all for boy scouts, I am not religious but happy you guys are organizing your church event, no I'm not interested in learning more about your church, I want kids to be able to say no to drugs, etc. sheesh! just let me live in peace! money's super tight this days, I wish I could help everyone but I can't! read more

Super helpful staff. This is a great place to go if you need a little guidance. Good prices, good selection and excellent staff.

So I took the owner, Zach Jablonowski, of Jabo's Ace Hardware up on his offer to speak with him about my experience. He was very gracious and we had a cordial conversation. We resolved our issues to my satisfaction, redelivered the Weber barbecue within 2 hours, and threw in a discount. Kudos to Jabo's Ace for their customer service. They have made me a lifelong customer. Highly recommended. read more

When one buys a bag of insecticide, and it turns out to be caked and growing mold, the store ought to exchange it or refund the money. The manager said the insecticide was usable and I just needed to break the caked crap and use it. So much for customer service. It is definitely not this store's hallmark. I know I could have returned that at Home Depot or Lowes with no questions asked. Lesson learned. read more

I was looking for a piece to fixe a sprinkler leak. Call and check on the parts. I called With the item numbers, the sales associate found the part and hold it for me. Glad to know I did drive for nothing. Great customer service. read more

Very slow lines! No control on people jumping lines. Takes way to long to process through. read more

Love this place. The staff is super friendly and helpful! I go there to get all my stuff I would usually go to home Depot for. I like the small town customer service feel. read more

I was looking for an item and Ace carries it so I called and talked to a staff at Jabo's Ace (closest location from me, 15 minutes away). He said they don't have it in stock but if I order it today, I can pick it up the next day at their store. So I ordered the item that day (Wednesday) but per the order information, it won't arrive until Sunday. No big deal as I wasn't in a hurry to get it but that staff should still give me more accurate information. Saturday comes along so figured I check the status of the order and it showed that it was "canceled" and no one notify me about it. Little confused so I called Jabo's Ace to see if they know what's going on since the item is being sent there. The young lady I spoke to ("Jenna" or "Jenai"?) asked me for the item number so I gave it to her. Then she said someone from the back of the store just informed her that it already arrived so I drove there to pick it up. When I arrived it was the wrong item with a different item number so the other staff that gave "Jenna" the wrong information probably didn't even bother to verify the item number and thus, wasted my time and gas driving there. While at the store, they also informed me that the item is coming from "Arkansas" and there has been a "delay". Another staff, an older gentle man said that if I order again in the store, it'll arrive on "Wednesday" so I ordered the same item again and he gave me the order form to take it to the register to pay for. It's one of those older type hand written order pad that has a copy for the store and a copy for the customer. Then I paid for it and left the store. Fast forward to Wednesday, I didn't hear from Jabo's Ace so I called them. A young man picked up the phone and check their system and didn't see the item. Then he said, the Managers are in a meeting but will let them know so they can check it and give me a call back. I waited all day and no call back so I checked with another Ace store that's a little further (Westlake Ace) and they have it in stock so I drove there and bought it. The next day I stopped my Jabo's Ace and did a return. Overall, the staff are nice but the inaccurate information given, not being able to keep their words such as not calling me back, and lack of communication is a turn off so I don't plan to shop there again in the future. This review is not meant as an insult but more of a learning opportunity for the management at Jabo's Ace so hopefully they can learn from it and pass it to their staff. - Ace Hardware Customer read more

I was always a Home Depot customer but lately have been using our local store because it is closer and I get fast and very reliable service. Mary and Michael have been steering me in the right direction as I've switched from Behr to Benjamin Moore paint. I don't think I'll go anywhere else from now on. Thanks to both of you for above and beyond customer service. I truly appreciated it! read more

Horrible customer service. Very judgmental in who they approach and how well of a service they provide. I don't get why they just can't do their damn job and treat everyone the same. I do like their products but man do I dislike this stores attitude. I've been in on three occasions this week and it's very sad. read more

Jabo's Ace Hardware Coppell - Looks can be deceiving!!! - Hardware Stores Near Me - Coppell, Texas

Whenever I need anything hardware-related, I visit Jabo's Ace Hardware. It's not as close to my home as another major hardware retailer, but because the personal service is always excellent, it's worth the trip. I've received personal assistance from the store manager, Michael Finley. He leads by example in providing complete solutions to his customers. The entire staff is always helpful, just like the company's tag line. It's nice to shop in a small store format, where the selection is very good, and service is exceptional. No wandering in thousands of square feet for that small item that will solve the problem. Thank you, Michael and Jabo's Ace Hardware! Laurie H. read more

We love Ace Hardware in Coppell. Very helpful, friendly and always a good experience. We frequent our local Ace store. Rarely do I go in that I don't hear "Can I help you find something"? And I rarely go in and not find what I need. An appreciative customer. read more

We came in for the first time today and Michael was very helpful and made sure we left with everything we needed. He really went above and beyond and I could see him working hard to make sure every customer was being helped. They have a nice selection and a homey atmosphere that makes them a bit more pleasant to shop in than a Home Depot or Lowe's. I didn't catch the cashier's name but she was also very pleasant and friendly. I don't have anything bad to say about the place. Very nice experience. read more

This is the cleanest, most organized, and awesome hardware store on earth! They stock everything from paint to plants, wind-chimes to wall anchors, candles to crazy-glue, and decor to demolition equipment. The staff were approachable, knowledgeable, and helpful. Not only did they ensure I found exactly what I needed, I overheard them going above and beyond for a phone customer. The location is convenient with great parking. Their product selection ranges from economical to top-of-the-line for every category. They even have an incredible gifts section full of unique, useful, and original items. I can hardly believe that I'm looking forward to my next visit to a hardware store, but I'm excited to come back! Thank you, especially, to the young lady at the front counter (she had several bracelets on, but I don't remember her name) who helped me with the color of an item I was looking at. When I commented on how much I appreciate the high-quality of this store, her response was: "Thank you. This place is great, and I LOVE working here!" Wow! Who hears that anymore these days. 100-stars aren't enough, but I give it all five! Thank you, again. I'll be back. read more

Jabo's Ace Hardware Coppell - Storefront - Hardware Stores Near Me - Coppell, Texas

For hardware needs, this is the place to go! The employees are knowledgeable and ready to assist the second you walk in the door. The store is well stocked and I always find what I need whether it is a nut & bolt, cleaning supplies or renting a trailer. In addition, I have observed that the manager, Michael Finley, goes above and beyond to ensure every customer receives exceptional service. Jackie C. read more

I have become a big fan of this Ace store and the exemplary service I have repeatedly got in the last couple of weeks. The staff is extremely helpful and accessible. I was particularly impressed by Wenzel, who went the extra mile to help me. Love this store and would highly recommend it! read more

Horrible customer service. Good look getting them on the phone or getting any kind of assistance. Save yourself the headache and take your business elsewhere. read more

This is such an excellent business and due to all the work I've been doing on my house recently, I'm a regular customer. I truly hope that people that read these reviews will pay attention to the many positive comments about Jabo's! I brought in a TINY paint sample for them to match and they got it spot on! More often than not, when I or someone else gets that lost look on their face, the store workers come to me & ask what I'm looking for. Jabo's, you have ALOT of loyal customers! Thank you for your service to our community! read more

Great hardware store. Of course they don't have everything you would find at a big store, but they do a good job stocking parts that the twenty year old houses nearby need. Staff is generally nice, and most of the time helpful. read more

We've lived in Coppell for 16 years and love supporting our local small businesses. We seem to find ourselves at our local Coppell ACE hardware every few months for various garden/paint and home improvement needs. I wanted to write to express my gratitude for the fantastic customer service I received this evening from the gentleman working the tool rental area, and from his manager. I was returning a garden tiller my son had rented to finish a project he'd started to re-sod our backyard as my mother's day gift. My son rented the tiller -- and between his HS finals today and having to work tonight -- he asked me to return it for him. It was dirty, may have had a broken wheel, and it was returned late. The store manager was extremely helpful..... that's all I will say! Thank you again! We will be back! read more

Michael always does a good job and helping folks when you're looking for a specialty item

I am from out of town and found this hardware store this morning. They were so very helpful and though I am trying my hand at some handy man projects, I have no idea what I am doing. They couldn't have been more helpful, kind or concerned. I am here to help my daughter and grandson move into their own place and one man offered to help her if she ever needed anything ! Great hardware store with great service! Highly recommend! read more

I just experienced horrible customer service at the Ace Hardware in Coppell Texas on Denton Tap. I went there to get a mower blade sharpened and the associate that I was talking to couldn't help me but he was doing the best he could. He then asked a more seasoned associate for assistance and the older male was rude and abrupt. This is my first time going to Ace to have a blade sharpened so I had no idea what to expect. I asked for clarification on the process of when the blade would be available and the second associate became even more rude. I was so upset by the experience that I decided to take my blade and went to Home Depot and purchased a new blade, hedge trimmer and other items which I had intended on purchasing at Ace. I usually try to stay loyal to Ace because it is the closet thing to your small neighborhood hardware store. There customer service is USUALLY EXCEPTIONAL and to me, this is worth paying extra for the products I buy compared to the big box hardware stores. Unfortunately, I will not be going back to this store because this person is employed there. I will not spend my money where I am made to feel like a bother. read more

I have been shopping at this Ace since 1992 and have always loved it. We started a pie business called Texas Petite Pies last year and now I frequently visit the store a whole lot more. I started working with Michael Finley some time ago on getting Kerr Jars for our pies in a jar and I have to say Michael has gone over and above in always assisting me. When it comes to Michaels help there is no close second! Sincerely, Greg Davenport read more

Jabo's ACE Hardware has become my "go to" store when I need to solve small house projects. Each time I shop here the customer service is superb! The staff is friendly and eager to help customers. Michael Finley has patiently helped me several times and it is greatly appreciated. The service and knowledge level of the employees is so much better than the large box stores when I really need some guidance. I like figuring out a problem; plus getting in and out of the store quickly. Thank you, great store! Linda E. read more

Good store for the local community to provide for hardware and other household needs. Prices are not competitive with other hardware stores. I don't expect the prices to be competitive with big box stores. However when prices are twice that of big box then I think the pricing is inappropriate. Had a recent experience where I wanted to purchase an item on a flyer mailed to my house. When I went to the store to find the item I found they don't even carry it. It would be better for the store's reputation to have the items that they advertise in their fliers. Sometimes the customer service is not as good as it could be. I also believe there is a gender bias with customer service i.e. women are not treated the same as men. read more

I was a customer for 9 years, I always wanted to spend my money locally and support stores in my community, but that's changed now thanks to the employee ZAK from Coppell 's Ace Hardware. Within the last few months I had my Lexus keys cut at this store once for $25 and then after that another time for $20. but the employee ZAK wanted $60 this time so I don't know if it was greed or if he just didn't like my face. Lately it seems like, when shopping at this store you never know what you're getting the experience vary from employee to another. read more

Was in the store today and as usual Michael Finley was great and knew exactly what I wanted even though I didn't call it the correct name. There are other options like Home Depot and Lowe's but Michael is what makes Jabo's the best. Thank you Michael for caring about your customers . read more