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Floor & Decor

5.0 (1 review)
Closed • 6:00 am - 8:00 pm
Updated 1 month ago

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Ashley Store - Damaged Ashley Furniture table. Item #D749-35.

Ashley Store

(156 reviews)

$$

Update with the journey of in-door shopping experience…read more I purchased with been told above $2.5K will have 15% off with Ashley's credit card. So I filled out the application with personal info; after 10 mins, my credit was approved, but there was only a 5% off discount, so I decided to use my credit card without using their finance program with TD bank, and I told them I didn't need to apply for a credit card because 5% off is not worth expending or lower my credit score. 10 days later, I got a credit card without my consent in the notice on email. The whole scheme of using 15% off to get your information and tell you is 5% off when the credit is approved. Now I got a credit card without my consent? And if I cancel, it will lower my credit score... WTF is that? After calling the store for customer service to address my concerns, the store manager called 15 minutes later to apologize and tell us when the credit card was approved; even we did not want a credit card, to keep the promise from the beginning 15% off when credit was approved, he is willing to reimburse the 15% off back to my Amex card account. Even the card will be mailed to my mailbox soon. It won't affect my credit as long as I don't use it in the next 6 months. Am I going back? They are willing to listen, solve the problems, and keeps the promise to customer's requests in the end. The answer is definitely a yes!

We're happy with the furniture itself, but the overall experience at Ashley Store - Grapevine left…read moreus disappointed. We purchased in-store over the weekend, only to discover the same items were discounted by 50% just days later. It's frustrating that no one informed us of the upcoming promotion, especially when we were there right before it began -- it felt like a missed opportunity at best, or a deliberate upsell at worst. To make matters worse, the delivery team spoke no English, making communication very difficult during setup. Once the furniture is delivered and signed for, returns are not allowed, which adds pressure to accept everything as-is -- even if there are issues. A little more transparency and better customer service would go a long way.

Burlington - Merchandise on the floor

Burlington

(27 reviews)

$

Alright frag hunters, I checked out a Burlington I haven't been to yet. I'm on a mission to hit…read moreevery Burlington in the metroplex hunting for ME fragrances and this one located at Grapevine Mills is definitely the biggest I've seen so far. This place is massive, it has two entrances, one from the mall side and one from the parking lot with two separate checkout areas. They keep fragrances all over the store, so check both entrances and the random displays scattered around. It could have been a bargain hunters dream, but not so fast. I got there very early on a Saturday morning and the store already looked like a tornado had hit it. Merchandise all in piles on the ground, stuff thrown in aisles, messy displays, clothes crammed everywhere. Honestly if I managed this location, I'd be embarrassed to even the doors to this. The cashier and security guard (!) were super friendly so no complaints there. But either their are seriously understaffed or just don't care. Overall I was disappointed in the condition of the store. They had a lot of fragrances all in a chaotic mess but nothing special. So I left with no new frags but did find a pretty display tray for the ones I do have.

Had some good deals there as usual. Really shouldn't have gotten a basket. Left with way too much…read morestuff. I should have went there to buy my jacket instead of K&G. I seen much better ones there. They are called coat factory. I had bought a couple there years ago that I no longer have. Not sure why I didn't think to go there first.

The Leather Sofa

The Leather Sofa

(6 reviews)

I bought a custom leather sofa from them 10 years ago and it still looks great. No problems with…read moreanything and the color and finish remain showroom new.

Don't buy your couch from Leather Sofa Company! You can almost copy and paste Kim C. Review to our…read moresituation. If you are going to sit on your couch, if you have pets, kids, or actually use your couch don't buy from this company, Buyers Beware! We looked at several couch companies and walked into the store at leather sofa company and after talking to Carl about how durable their leather was and would last a lifetime, which is also directly quoted from their commercials. So, we decided to design a custom couch from The Leather Sofa Company, after spending $8,900.00 on a beautiful custom couch that we were so happy with when we first got it. After a year it started wearing and peeling a little on one or two of the cushions then started getting really bad after two years. The peeling started to spread and is now on at least six of the cushions and is getting worse and worse, the couch looks like we've had it for at least 10 years. When we purchased the couch we also paid extra for the insurance so when we called to get it fixed we didn't think it would be a problem, Gary the General Manager said they had to send it to the tannery for testing to determine the root cause. They determined that it was friction from a cleaning agent. So, they weren't going to cover it. We have only used the cleaning that they provided us, but they didn't listen to us nor did they care, they just didn't want to pay to fix it. They are trying anything to try to get out of paying for it, Yeah we sat on the couch! They said we would have to pay to fix the couch and it was 6 of our 7 cushions that are damaged. We said that is unacceptable we paid a lot of money for this couch and extra for insurance!

Floor & Decor - homedecor - Updated May 2026

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