Rick&#x27;s Hardware &amp; Decorative Plumbing

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to…read morehelp me achieve my goals. So a big thank you to him.

Westlake Ace Hardware

4.1

(16 reviews)

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

Jabo's Ace Hardware

3.6

(61 reviews)

My favorite Ace in the world. Love Jabo's. Their selection is way beyond amazing. Associates are…read morefriendly and knowledgeable owledgeable. I was walked over to the water sprinklers - i wonder if they knew i get lost easily. Product cost is comparable and sometimes less than their competitors. Good value! They have a store in their store that's fun to visit. It has beautiful clothing, accessories, candles, lotions, etc.

I was looking for a hard to find drive belt for a 20 year-old lawnmower. I had a part number. I…read morecalled and spoke with Eddie. Eddie checked his stock, which originally showed they had the belt in stock, but then came back to the phone and said that they did not have the belt, but to come up with my old one and we would find a match. Well... Apparently, Eddie continued to look while I was on my way. When he saw me walk through the door with the worn-out old belt, he met me within about 15 feet of the front door with the OEM belt I was looking for. He had never seen me before, but was looking out for me. This is the best customer service I've received from any retailer in quite some time. Eddie was literally waiting expectantly for me to come through that front door, and genuinely very happy to help me. Thank you, Eddie!

Westlake Ace Hardware

4.2

(48 reviews)

I cannot say enough about this Ace Hardware!…read more Davis greeted us at the door, walked us over to the paint section, talk to us through various options and eventually call a specialist over. When in the gardening section the gentleman there was giving great advice, but mentioned he wished that someone else was there. He stepped away to call the person whose day off it was, who agreed with his advice, and then came back and followed up with us to ensure that we were doing the best thing for our new landscaping. I don't know when I've had better customer service, these people know their stuff and actually care about your home. Do not hesitate to give them your business!

We've been to this location for hardware stuff but never bought any plants here. I saw they sold…read moretomatoes so bought a 4 pack of burpee slicing tomatoes and that was one of my best buys in a long time. The 4 plants produced more tomatoes than I can remember ever getting from only 4 (we've grown tomatoes for 35 years or so) I will definately check out other plants they carry and will buy my tomatoes from them next year.

Westlake Ace Hardware

3.5

(16 reviews)

as a single middle age woman I am always worried about the advice I get on things like car repair…read more Brad at this location was very upfront about what I needed and offered me options of brands. I was very comfortable and they have earned a customer for life. thank you, Brad!

These guys are fantastic! I bought a new Weber gas grill from them. They put it together and…read moredelivered it for free! They called me the day before and showed up exactly when they said they would. They also got it to me a day earlier than the purchase said they would. Can't ask for better service than that!

Harbor Freight Tools

4.7

(3 reviews)

Great store! They…read morehave a service rep greeting every guest who walks in who says, "Welcome to Harbor Freight!", which is a nice touch. They have a huge selection of tools and lots more! Great place to shop for an air compressor, a generator, jacks, lawn equipment, shop vacuum, you name it! Their prices are pretty competitive. For example I purchased a 1600 lumen shop light for 27.99, that elsewhere I had seen for 36.00. It's also just a fun place to kick around and get ideas for your next projects and excuses to buy the next tools you want!

For decent tools on a budget this really is a great franchise to visit. This particular location…read moreis a good one, plenty clean and well stocked. The deals on some of the tools are first rate. Some tool box tools carry a lifetime warranty which is the same warranty on the high end expensive brands. Some tools that are budget priced are somewhat sketchy, just need to test what you're buying. I'd grabbed a measuring wheel on this visit, $9.99, a great deal on a non digital level, tho it did act up a few times, so it did work 75% of the time. For the budget price, which is 1/4 the cost at Home Depot or Lowe's, I can deal with the arrant abilities from time to time. Great business.

Lowe's Home Improvement

2.4

(74 reviews)

This is your typical Lowe's with everything you could possibly need for DIY projects, home…read moreimprovements, and gardening. One of my favorite sections is always the garden center. The variety of plants is fantastic, and I highly recommend checking out the clearance area. You'll often find beautiful plants that just need a little TLC, and you can leave with a basket full of great bargains for a fraction of the original price. There's also plenty of parking, making it easy to get in and out, even when buying larger items. What really stood out during my visit, though, was the phenomenal customer service. The ladies working there were absolutely outstanding--friendly, welcoming, and genuinely eager to help. Elaine was a star. It's always refreshing to shop somewhere where the staff make such a positive difference.

Very disappointing experience. The associate helping me with my return was friendly, professional,…read moreand doing everything she could, but the store appears to be severely understaffed. I was left standing and waiting for a manager approval while the only manager available, Barbara, was assisting another customer and simply stated, "It's going to be awhile." What is especially frustrating is that the manager approval for my return would have taken less than a minute. Why couldn't Barbara step away for 30 seconds to approve the return and then continue helping the other customer? Instead, customers are left standing around waiting for what should be a routine transaction. It's hard to understand why a large Lowe's location in one of the biggest metroplexes in the country would have only one manager available to handle customer issues and approvals. The employees on the floor shouldn't have to apologize for staffing decisions beyond their control, and customers shouldn't be stuck waiting indefinitely for routine transactions. Lowe's needs to do a better job scheduling adequate management coverage. Been waiting for 20 minutes and counting.... It must be embarrassing for a store to get a review while the customer is waiting. Up to 40 mins....

The Jarrell Company

Sometimes you walk into a place that is so nice, you say to yourself, "this is the place". The…read moreJarrell Company is one of those place for me. I had been seeing this place for a long time and even visited some of the other stores in the same building, like Stacey's Furniture, Roma's Italian, and Pinch of Salt Bakery. Add another great business in this building, The Jarrell Company. They have a beautiful showroom that elegantly displaying their products and representing their manufacturers. Whether you are looking for lighting, bathtubs, sinks, ceiling fans, barbecue grills, pizza ovens, landscape lighting, or doing an entire bathroom or kitchen makeover, you owe it yourself to check these people out!

Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

Lowe's Home Improvement

2.4

(75 reviews)

This is my favorite Lowes. It has the best garden center around. The people are always friendly and…read moreI love that I can find what I am looking for online and it will tell me exactly where in the store I can find it. Need a t9 lightbulb. It is exactly where it was supposed to be. Plus there are always employees around who offer to help you find it. They also have a good selection of cleaning supplies.

Worst customer service experience in the window and door department. We visited Lowe's in Euless…read moreyesterday with plans of ordering two storm doors. Apparently they were short staffed because we waited for 45 minute to get assistance in the windows and doors department after we had to walk the store looking for someone to help. The person who was available to help was on the other side of the door chatting with another employee. Since he did not work in the door department and was not trained in that area, he had to solicit the assistance of a manager on duty (Rudy). Rudy was nice and helped up select the doors. He explained he would se up a consultation first at which time the doorway would be measured and at that time we would order the doors to our specification. He said it is a "free consultation", however the installation fee would be $169. This was all acceptable to us. He set the consultation with a representative for the next day at 2:40p.m. I received a confirmation via email. I changed my work schedule in order to accommodate this consultation. The day of the appointment I received an email stating the appointment was cancelled with no explanation. As I said I lost a day of work which caused me to lose income. I tried to call the representative (Hammad) and left a voice mail. I also texted him with no reply. I called the store and spoke to a woman who described a completely different process for ordering the storm doors. She said the consultation fee is $30 and needed to be pain in advance. She said the appointment was cancelled because the fee had not been paid. As I mentioned, the manager told us the consultation was free and did not charge us a fee. I asked her why the manager was not aware of the procedure and she did not know. The fee would not have been a problem had we known it was necessary. She said she would get in touch with Hammad and have him call me back. Hammad did call back and describe a completely different process explaining that the doors needed to be paid for prior to his visit. We were told by the manager all of that would be taken care of during the visit from the sale consultant. Also he did not have any appointments available on the day the original appointment was set. It appears that there is no cross training between departments. Also it was evident there is a breakdown in communication among employees. Even the manager on duty did not know how to sell a couple of storm doors. It was a lot of waisted time and income lost from my job. Because of the lack of communication and poor quality of service we lost trust and confidence that Lowe's would do a professional job.

Moore Supply Dallas

I really appreciate the professionalism the staff displayed while I was there on February 22nd to…read moreorder my polymer manifolds to fix my water issue at my home. Special SHOUT OUT to Ms. T. Womack for helping and assisting me and my neighbor to ordering our parts to get our home serviceable again. Thank you so much for all you do for homeowners and the professions that seeks your help.

I bought several plumbing fixtures from Kohler, and Moore supply is where we picked them up. This…read morecompany was so helpful and courteous when we had to exchange 3 sinks for smaller ones because the original size was not going to fit our vanities. I am very appreciative of their customer service and recommend them to anyone!

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Tori S.

408

8 years ago

I wish I could write a zero for this rating but that's not an option. I have always used Nob Hill for all of my decorative hardware. Faucets sinks knobs ect. Anita at Nob Hill is the absolute best in the industry. Fantastic customer service from start to finish. But my designer recommended I use Ricks Hardware. It has been a complete nightmare. We have been remolding a penthouse in a high rise. It has been a almost two year project. It was a very substantial job in regards to how much money we spent with Ricks. The communication is beyond horrible. The lack of concern about issues we are having beyond horrible. They basically just really don't give a shit about anything. Horrible customer service follow up. I'm not usually one to write a bad review. I always give people the benefit of the doubt almost to a fault. If your looking for a great place to find faucets, knobs, sinks ect while building or remolding call Anita at Nob Hill and do not use Ricks. read more

Rick's Hardware & Decorative Plumbing - hardware - Updated August 2026

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Discount Appliance

4.5

Always great service for sales & services. Competitive…read morepricing on tires & wiper blades. Have purchased 4 sets of tires over 8 year period. Keller Springs location next to Braum's.

I recently bought a refrigerator here. I could not have been more pleased. it was super reasonable…read morefridge that got delivered the same day that I bought it.This is a mom and Pop store. I really appreciate the way they treated me versus Lowes/Home Depot. I'm quite certain that if I would've bought a refrigerator from a big box store it would've been multiple days before they delivered it and who knows when they're coming. These guys called me 10 minutes before they came to notify me they were almost there. Excellent experience!

Andy's Sprinkler, Drainage & Lighting

3.5

(76 reviews)

Robert Nelson-- our service technician-- was very hardworking. He did a great job and this one…read morewasn't easy. It's an old system with valves buried deep. He had to remove many roots. Never complained. Very positive . His goal was to help it run effectively and please his customer. Very happy! Thanks, Robert!!

I called Andy's concerning a broken sprinkler head. They were prompt and courteous. It had been 4…read moreyears since the last time they were here so I anticipated further maintenance costs..but no!! I'm happy to report that the work that was done before needed nothing and he replaced the broken head with a superior unit. Also I was given a discount. All said it was a positive experience and I will recommend Andy's.

Seconds & Surplus

3.6

(35 reviews)

When we did our home remodel one of our contractors suggested Seconds and Surplus for some of our…read moreproducts, which we regret getting because everything we bought, which was a farmhouse kitchen sink, a faucet with a pull down sprayer and a Craftsman front door ended up not worth it. Don't get me wrong, everything looks good, but the quality and craftsmanship of each product is low grade. We had to replace the faucet because the sprayer stopped working. We got a Kohler instead and couldn't be happier. Our farmhouse sink just doesn't drain properly. There isn't enough slope from the 4 corners of the sink to drain downwards towards the drain. You have to use your hand to move any food towards the drain. The Craftsman door though looks beautiful is poor insulated which cheap weather strips, not a tight seal. Here's the bottom line, if you want save a few bucks I guess, and don't care about quality, just looks, then this place is for you and for house flippers who put the cheap stuff in their homes when they rent them or sell them.

In today's environment more unhappy customers tend to take the time to leave negative reviews then…read morethey do when happy. As for me, when dealing with the associates at Seconds & Surplus every interaction was professional and pleasant. My husband and I recently completed the build of our new home and purchased several items from Seconds & Surplus. We purchased two double iron doors, tile for our guest home, and the handles for both doors etc. After installation I had a few concerns and reached out, an associate answered the phone and said the manager was on break, but they would forward those concerns to him so that he could call me back. Honestly, I was going to hold my breath as it usually would take several days to get a call back when calling a business about a concern however when calling Seconds and Surplus the manager, Cordell called me within a few hours. He took the time to listen to my concerns and showed a genuine interest in what I had to say. He asked that he reach out later in the week as he needed to find out what he could do for me. He promptly reached out a few days later with a resolution to my issues. Shortly after speaking to him Mr. Williams, the Regional Vice President reached out via email. He was very professional and even took the time to send me some links on one of the rare concerns I had. I was very shocked and pleased that someone in his position took the time to not only apologize for those few minor concerns but take a moment out of his day to make sure they were all taken care of. Thank you both for making my experience with my purchases and concerns pleasant interactions. Sincerely, Dinah Black "Happy Customer"

Aquabella - Dallas

We needed to stop in to pick out our tile selection, the ladies were helpful and kind. They had no…read moreproblem pulling as many samples as we ( our 6 yr old daughter wanted) and making a selection was fast and easy. We were looking for instock selections only and we were informed that they can pull stock from any of their locations so technically most of it was always Instock. They provided us with our tile selection and gave us a few pieces so we could really see all the different colors . Our pm was able to call and order the tile that day and we had it installed after everyone came back from holiday break. Beautiful selection, it was our first time there as it's our first build and we were in and out in about 20 minutes.

Extremely friendly and acknowledgeable staff. I was greeted and approached from the moment I…read morewalked. They had a great selection of glass and porcelain tile. They offered me samples of all the tiles liked. Can't wait to show off my beautiful tile with friends and family!

Rock Solid Property Inspections

4.0

(8 reviews)

Excellent job, thorough, detailed and very customer service oriented. Definitely recommend Rocky!…read moreHe is great!

Rocky did an amazing job with our inspection. He was very thorough, pointed out any and all issues…read morehe found, and explained clearly what the issues were and whether or not it's something to be concerned about before closing or a minor issue we could fix later. We were able to purchase our home confidently, knowing exactly what we were getting into, after his inspection. And on top of all the information he gave us onsite, walking the house with us, he had the report ready very quickly for us to view online. It was full of lots of clear pictures and descriptions of everything he found. I'd definitely recommend his services to any of my friends purchasing a home. Couldn't have made it any easier!

Belue Plumbing

4.5

(39 reviews)

These plumbers are so great! They are efficient and knowledgeable. Have used them numerous times…read moreand the prices are reasonable.

Part of a tub to shower plumbing was moving the drain, shower head an controls. They got 2 out of 3…read moreright. The shower drain wasn't glued and broke loose. Turns out they subcontracted the work to couple of lawn sprinkler guys from Weatherford. Never again will I use Belue.

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