Terri Eves helped me out this morning on a steel deck rail order and was AMAZING! Thank you so much…read moreand you have a new life long customer!

Working in the home construction industry can be challenging when you are relying on vendors for…read moreproduct especially post COVID. Thankfully we haven't experienced any delays or issues with product working with the staff at King. Sales staff communicates well and is overall really nice to work with. Definitely appreciate their efforts.

In today's environment more unhappy customers tend to take the time to leave negative reviews then…read morethey do when happy. As for me, when dealing with the associates at Seconds & Surplus every interaction was professional and pleasant. My husband and I recently completed the build of our new home and purchased several items from Seconds & Surplus. We purchased two double iron doors, tile for our guest home, and the handles for both doors etc. After installation I had a few concerns and reached out, an associate answered the phone and said the manager was on break, but they would forward those concerns to him so that he could call me back. Honestly, I was going to hold my breath as it usually would take several days to get a call back when calling a business about a concern however when calling Seconds and Surplus the manager, Cordell called me within a few hours. He took the time to listen to my concerns and showed a genuine interest in what I had to say. He asked that he reach out later in the week as he needed to find out what he could do for me. He promptly reached out a few days later with a resolution to my issues. Shortly after speaking to him Mr. Williams, the Regional Vice President reached out via email. He was very professional and even took the time to send me some links on one of the rare concerns I had. I was very shocked and pleased that someone in his position took the time to not only apologize for those few minor concerns but take a moment out of his day to make sure they were all taken care of. Thank you both for making my experience with my purchases and concerns pleasant interactions. Sincerely, Dinah Black "Happy Customer"

When we did our home remodel one of our contractors suggested Seconds and Surplus for some of our…read moreproducts, which we regret getting because everything we bought, which was a farmhouse kitchen sink, a faucet with a pull down sprayer and a Craftsman front door ended up not worth it. Don't get me wrong, everything looks good, but the quality and craftsmanship of each product is low grade. We had to replace the faucet because the sprayer stopped working. We got a Kohler instead and couldn't be happier. Our farmhouse sink just doesn't drain properly. There isn't enough slope from the 4 corners of the sink to drain downwards towards the drain. You have to use your hand to move any food towards the drain. The Craftsman door though looks beautiful is poor insulated which cheap weather strips, not a tight seal. Here's the bottom line, if you want save a few bucks I guess, and don't care about quality, just looks, then this place is for you and for house flippers who put the cheap stuff in their homes when they rent them or sell them.

The staff cut and shaped a stainless steel piece for me very on the spot as promised to avoid me a…read moresecond trip back. The manager and employees searched for a half sheet in the back to save me the cost of purchasing an entire sheet. Loading and tips on correct installation to ensure longevity and avoid errors in installation of my stainless steel in my kitchen.

I had a very small job that I needed some metal cut & bent for (covering a 4x4 footrest for an…read moreoutdoor bar. Nick was great in recommending the most durable material and getting me a quick price quote, which was reasonably priced. Once I got him the exact measurements, the finished product was quickly ready for me to pick up - they even used a partial sheet of metal from another job which saved me money! Highly recommended for friendly & professional staff, quality work, and great value.

This place is great. They have any and all types, shapes, and thickness of metal you need. I've…read morecome here for steel and aluminum for a few projects I've worked on. Every time I've come they've helped me find exactly what I needed. The prices are very good too. Thanks for the help Francisco! This is my go to place for metal.

Picked up an order one day and they sent me home with the wrong size tubing…read more Second try I was quoted one price, then mysteriously it doubled in price by the next day, then was told they won't sell me multiple 15 ft pieces because they are stuck with the leftover. That's the business they are in! Total losers...go down the street to metalsupermarket instead . Much better people and service. Never again.

Best price on the floor we wanted. Over a full 1$ difference per sq foot…read more Staff was super friendly throughout our process. Lots of options and organized. We are happy we found this place and will be back if we ever have another house project.

Good prices and Courtney is a great person to deal with on your bulk lumber or fencing needs.read more

Great service and prices. Has a wide variety of tools and accessories available. I'll definitely be…read morebuying from them again!

Incredible place to buy tools. They have most of what Home Depot sells. Tools , batteries,…read morelawnmowers, excellent warranty. They stand by what they sell.

As an engineer who loves to research purchases on my own, it's rare that I come across a store that…read moreI feel really adds value. In my first experience with factory builder stores, they did just that. Brett pointed me towards a vent hood for my range that I hadn't even considered. The product was superior to the other options I had been considering. Brett also connected me with excellent installers. I try to buy from people that help me out, but don't like to be ripped off either, so I checked prices elsewhere, including online. To my surprise, I found that FBS was selling it for $300 less than anywhere else! Upon ordering, the product arrived very quickly and I was promptly called to notify me of its arrival. When I picked it up a few days later, they all remembered me and quickly loaded it in my truck. Excellent price, service, and selection. FBS will be my go-to destination for kitchen appliances in the future! Note that they are open Saturday mornings too.

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Awesome interior hardware store. They have hardware for pretty much everything…read more I came in looking for some Texas themed hardware and was shown literally dozens and dozens options in person (and even more available in catalogs).

First I want to recognize the store designer. She was incredible. She didn't rush me in my…read moreselections and knew the product lines well. Second, the installer when he arrived at the house just banged it out. Well done. The issue with Rick's is they didn't order the correct quantities. Still missing pieces and its been MONTHs with no date to complete. Handles for appliances, house numbers, pulls. This is not OK.