After researching online reviews and BBB and talking to a prior customer, we chose Fine Floors to replace approximately 1,400 sqf of wood floors in our home - biggest contracting mistake we have ever made. About three months after installation, a bubble appeared in one small area of the floor. Over next 3 months, the imperfection expanded and showed up in multiple areas. The team Ash sent to investigate tore up large areas of the floor in attempt to prove their assumption of moisture damage from an exterior source. When it was finally determined that moisture was coming up through the foundation, Ash offered to replace only the affected areas with no guarantee against further damage in other areas, and at an additional cost, including an offer to falsify the invoice to cover our deductible if we would file and insurance claim on the damage. The entire problem could have been avoided if moisture testing had been done prior to installation in accordance with standard industry guidelines. Since it was not, we were not informed of any available moisture mitigation options, and the entire project was a loss. In my opinion, this is a very dishonest business and is willing to "cut corners" to save costs. You may end up with a good experience, or you may not - it's a roll of the dice. read more