When asking for a call when crews are on their way the receptionist is always rude. Apparently when given a 2 hour window on a Saturday for a home you do not live in asking for a heads up call is asking too much. I have been beyond flexible with this people to accommodate for their mistakes and their schedule. Lucy, I had a death in the family and needed to reschedule for your carpet installers to come out and fix more mistakes. I would appreciate some understanding and kindness.
UPDATE: Since posting reviews, filing and BBB complaint, and disputing my credit card charge, Style Floors has agreed to raise the base boards, pay almost 2k to have the grout professionally stained and sealed, and re-stretch the carpet. The end result is much better. I do still have un-level tiles and areas of grout that are uneven, but at this point that can't be fixed without ripping it all out. I am happier, but nothing can take away the hassle we have dealt with for the past 3 months.
Choosing this store to put flooring in my house has been a complete NIGHTMARE experience. Poor Install Work. Installers left grout on tiles, windows, cabinets, door knobs, walls, and concrete outside of my house. Used wrong color grout and Tom and Michael argued about the color with me. It was gray, they tried to convince me it was black like we asked for. Tom told me that grout needs to be cleaned 4-5 times to gain its true color-LIE. We paid for pre-mixed grout and Michael told me the store was out of it-LIE. Carlos the installer told me he chose a different grout because it could get darker, but it wasn't mixed with enough coloring. Tom came up with the idea to stain grout to be the correct color and the job was done without following the bottles directions. There are many spots that did not get stained and it is not lasting-the grout is turning gray again. Tom refused to warranty the stain through his store - only through the manufacturer. This is something he said he would do, but then reneged. The stain was applied carelessly and got on my fire place and cabinets. Tiles are not level and it is very noticeable. Tiles installed butting up to cabinets unevenly and 2-3 inch gaps under cabinets were filled in with grout not tile. This issue was fixed, but should have been done right the first time. We had to have quarter round trim installed on all cabinets that we didn't have before. The trim can't lay flat due to uneven tiles and has gaps around cabinets and rough edges-no caulk. The carpet is not fully stretched in many places leaving bubbling (Michael told me I was "overreacting" and "there are no problems...you have very nice carpet"). We have needed 2-4 call backs for each product we had installed, and it is still not right or complete (tile, carpet, base boards). Carpets were installed with the edges rolling up along-side the baseboards. Carpet is not fully rolled underneath z-bar. Installers initially left old brass transition bars in 2 areas transitioning to vinyl floor. I was told that it had to be done this way by Michael-LIE, but the 3rd transition to vinyl floor was done with a hidden z bar. Glue on carpet along seam with many fraying pieces. 2 square inch piece of carpet missing. Carpet installers ate pizza in my house during install, which I find to be unprofessional. Baseboards were hung too low for the thickness of carpet - the carpet installer told me that he could not properly tuck carpet under base because of this. Initially I was told baseboards should go on after the carpet install (Michael). Due to our delay with tile issues, they installed baseboards before the carpet and now the carpets cannot completely tuck under base boards due to the base board being installed lower than the carpet strip and not leaving room for our thick carpet. This is not a good look. To top everything off, the management is very rude and argumentative. Tom is extremely rude, condescending, and does not want to fix any problems. He actually told me he had no time for me and would not honor the warranty. He tried to pit my husband and I against each other saying, "your husband said..." "your wife said..." in response to us pointing out issues when our spouse was not present. Today I was told that I was overreacting. In my opinion, there is no overreacting when it comes to $18,500 and your forever home.
UPDATE: Today Tom called my husband and asked him if he saw what his wife did. Then he threatened legal action against us. Not until my husband pressed him did Tom say he would fix our issues. read more