I am actually really excited that I am the first reviewer for Carpet Mills on Yelp!! I will do a summary review and then expand on my experience with Carpet Mills.
Summary: Great experience!! I met Bader when I walked into the location on Beltline. He came out and gave me a bid on almost every part of my remodel (we did an extensive remodel on a new purchase house). He did wood floors throughout our house, and replaced all the baseboards. He did the counter tops in the kitchen, and the glass shower doors. All in all it was a GREAT experience! The price was fair and competitive, and the service and installation was quality work!
Detailed: We spent $17,000 with Carpet Mills of America
I went into Carpet Mills to get a bid on new wood floors (we were doing a $40,000 remodel of a house we purchased). After a first meeting at the store, we set a meeting at my house. Bader came out to take all of the measurements. I will say, I had 3 other bids on everything he was bidding on, so I knew what the ballpark price should be...I recommend EVERYONE do this anyway!! You should always know what the market rate is for what you want!
After about 2 business days, Bader emailed me a full quote. The quote was professional and came completely broken down so I could see what went into the total cost. At that point I could pick and chose what I wanted to do based on my budget! He was very competitive on his pricing, and on 1 item where he was slightly high, he was able to work with the vendor to get a reduced price in order to get that part of the bid (this is where having more than one bid will come in handy for you!) He had no problem working with me! We gave our business to Bader because his price was competitive and we really liked him! My husband is English and suspicious of everyone...out of all the contractors we interviewed, he like Bader the best!! That is truly a compliment!
Here is everything Carpet Mills did for us
Removed all tile throughout house (it was EVERYWHERE!!)
Laid engineered hardwood floors through out the house
Laid new baseboards through out the house
Fabricated and installed quartz countertops in kitchen
Installed glass doors in master shower
Needless to say my review is 5 stars because we think the products used, and work done are fantastic!! but above that, I would like to talk about Bader's customer service.
He was always polite, respectful, and professional! He was always up front and realistic with me on timelines (we were working with a LOT of different contractors as we gutted almost the whole house!!) His installers were always there when they said they would be there! They showed up on time, worked efficiently until the work was done, and cleaned up when they left! Not one installer left a mess or did a sub-standard job! I was on the job site everyday, and I can tell you that I spoke with Bader everyday that there was work done. If I so much as even mentioned a tiny little thing, it was taken care of the next day - I will clarify....I asked about the thinset that was left behind when the tile was removed, he said he would take care of it ( I didn't think it was a really big deal) by 5pm the next day it was COMPLETELY gone!!! When each aspect was done, it was pristine!
However, as there were many other aspects of the remodel going on, a few things got tweaked here and there. So about 2 weeks after the last installer was done, Bader came through for a walk through. We saw a few small things that he believed could be fixed. He had the countertop people call me to schedule a time to come back out. They came out and buffed a few spots as well as resealed the entire countertops...NO CHARGE!! He has also had the floor guy come back out and replace 1 plank that was damaged. Before the floor guys came back out, I called Bader to ask him what the charge would be to replace 3 transitions (they were damaged by either myself or other contractors...I scrapped 2 of them moving out a washer and dryer and in a new washer and dryer...the other was damaged by the carpenter who built my fireplace surround) Bader called me back to tell me that not only would he take care of the removal and installation of the transitions, but he would take care of the material as well!! This means that all of the repairs to the floor (all defects NOT due to the original installation!!) were COMPLETELY covered by Bader...I was VERY appreciative of this customer service accommodation!
So to wrap up...I would recommend Carpet Mills of America to ANYONE for ANY of their remodel needs!! Bader becomes your contractor and he does a very good job!!! I will use them again when I want to change the floors in the 2 bathrooms that we did not remodel this time!! read more