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    Lowe's Home Improvement

    2.4 (76 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm

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    7 years ago

    Try to get help in this store forget it! Worst customer service ever! Won't be back

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    7 years ago

    Great help from Christian today on some confusing nails and bolt replacement! Thanks for great customer service.

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    They will let you into the garden center after 8pm, as long as the main store is still open and not be weird about it.

    Mentioned in 3 reviews

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    Jabo’s Ace Hardware - 5 diff rent locations - I'm at the one in Hurst. Sorry - I'm definitely not a pro photographer

    Jabo’s Ace Hardware

    (43 reviews)

    $$

    Today, I was at a pharmacy, getting a couple vaccinations in preparation for flu season when I…read morerealized I was very close to Jabo's Ace Hardware. I actually thought it would be great to just go browse their store. I NEVER go to hardware stores just for fun. EVER. In the past, I usually visited the big box home improvement stores, like Home Depot and Lowes, but only did so, when I had a project underway and wanted to make sure I could find whatever esoteric part I might need. Those stores are so huge that I am usually confident I'll buy what I need (if I can find it). The downside of the big box stores is that their inventory is so large and complex that it's hard to find things and if you do find the right location in the store, so many other customers have picked through the bins that many bins have the wrong item or parts have been stolen, leaving incomplete products. In fact, during my last visit to Home Depot, I wanted to buy a 1-1/2" pvc pipe, but didn't want to buy a 10' long one. I finally found the shorter ones, inside a display box of air conditioner filters! I never could locate where they should have been. It's quite frustrating when these things happen. Let me digress a bit... I was recently looking for wood pellets for my new Traeger smoker. The Traeger site mentioned several places where I could buy them. A quick search of websites showed ACE had many, many Traeger accessories, so I decided to give them a try. The closest Ace to my home was Jabo's, so I drove over. Jabo's Ace Hardware has to be the nicest, most organized hardware store I've ever seen. I was truly impressed. What impressed me even more was how attentive the staff was. I was greeted by the cashier as I entered the store. Floor staff members asked if they could help me find anything, but I declined. (When's the last time you were greeted or asked about your needs at a big box hardware store? I browsed the amazing Traeger inventory but could not locate the pellets for which I was searching (hickory). I finally asked a passing employee about it and he looked through their inventory and confirmed they did not have what I wanted. He recommended I visit a much larger Ace store about ten miles away, which I did. That location had what I wanted, but wait... The staff at Jabo's was so attentive I decided to stop by to look for another smoker accessory. The same person saw me and asked if I needed help. We looked through the accessories again, but they did not have what I wanted. He offered to order it for me, but I was planning to cook that day and declined the offer. I thanked him for his help and after a little more browsing, headed for my car. Before I could get in the car, the staff member came running out looking for me. He said he checked a storage unit behind the store and found what I wanted there! Again, have you ever experienced this at the big box stores??? I was so very impressed that, when emailed and asked to fill out a customer satisfaction survey, I did and gave a glowing review. Fast forward to today: When I went to Jabo's this time, I didn't plan to buy anything. I was just killing time. The very same member of the staff approached me and greeted me as if he remembered me. (Great sales technique, but come on...) I told him I was just browsing and he let me do as I wished, saying as he moved away, to let him know if I needed help. Then he thanked me for the review I submitted previously. He DID remember me! I saw two items in which I was interested, a Traeger pellet sensor and a small Weber kettle grill. The Traeger package did not say how the sensor get's its power, so I asked the salesperson for help. (I hate items that require disposable batteries) He didn't see the answer on the package either and said, "Let's find out together." We walked to a computer and he went online to get the answer. We watched a video that showed how to install the sensor and it showed it being connected to a wire in the smoker. Question answered! Now came the difficult part. I had to decide which item I wanted more. I told him I didn't need further assistance, as I pondered my dilemma. He said, "I know everyone has their own shopping style and some don't like people to hover around them, so I'll leave it to you. If you have more questions, just let me know." I picked the Weber, but didn't see any boxes, just the floor display. I found him, cutting a key for another customer, so I asked if there were boxed grills or if I should just grab the display. He said, "We like for customers to be able to grill right when they get home, so we assemble them for you. Let me help you with the one you saw." I felt so rude, interrupting his key cutting for the other customer! I said, "That's not necessary, I can roll it to the cashier." To my amazement, the customer said, "No, go ahead! I'm in no rush at all." (without sarcasm) The staff AND the customers at Jabo's Ace Hardware are so friendly. I've found my "hardware home!"

    Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

    Jabo's Ace Hardware Coppell

    Jabo's Ace Hardware Coppell

    (67 reviews)

    $$

    I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

    The ace hardware at 465 S Denton Tap Rd, Coppell, TX 75019, They deceive with the prices, they set…read morea price on the display and when you go to pay, they give you another price and they are rude, I am a good customer, I had always shopped at Ace Hardware but I won't go anymore, I felt deceived.

    Lowe's Home Improvement - hardware - Updated May 2026

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