You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

Stopped by this Ace Hardware recently. The store was clean and the people working there were really…read morenice. They didn't have what I was looking for so I had to go somewhere else, but I was happy with the service.

Mr Finley and his crew at Jabo's Ace Hardware offer superior customer service on every visit. That…read morei'm not wandering around acres of product looking for assistance makes my day!

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

Great hardware store! Love going here rather than going to big box stores if you know what I mean…read more I was looking for shoe glue so they make adhesive specifically for shoes, who knew. Super friendly employees at the front door greet you and they helped me by looking up this item and they directed to isle 13 where they have all the adhesives. You might be thinking why shoe glue, if you have expensive shoes you take them to be repaired depending upon the damage. In my case the rubber sole was coming off so this glue cost me $7 to fix them so went the cheap route. Winner! They were getting ready to put Christmas items out so some shelves were empty. They have lots of great Halloween decorations out so shop Ace Hardware to get your BOO on.

My favorite Ace in the world. Love Jabo's. Their selection is way beyond amazing. Associates are…read morefriendly and knowledgeable owledgeable. I was walked over to the water sprinklers - i wonder if they knew i get lost easily. Product cost is comparable and sometimes less than their competitors. Good value! They have a store in their store that's fun to visit. It has beautiful clothing, accessories, candles, lotions, etc.

Helpful service and always offers coupons. Not too big to get lost. Has the basics of what I…read moreusually need.

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!

I have been shopping at Jabo Ace Hardware in Coppell for over 30 years, so I have a long-standing…read moreappreciation for this store and the people who work there. Today, that appreciation grew even more! I reached out to Jabo's on behalf of Reach Out Honduras as we were gathering donations for our annual fundraiser and Jabo's Ace Hardware was very generous in supporting our event. We are so grateful for their willingness to support a cause that is helping provide educational opportunities and a brighter future for vulnerable children in Honduras. The manager I worked with, Mr. Spalding, was kind, gracious, and genuinely happy to help! As an extra-special surprise, we discovered that he was actually a former Mockingbird Elementary student where I taught years ago! What a fun connection and such a small world! It great to have him back in Coppell. I know businesses often hear from customers when something goes wrong, so I wanted to make sure Jabo's heard from someone who had a genuinely wonderful experience. Betty and another store associate helped me with another purchase. They were helpful, friendly and fun! After 30 years of shopping here at Ace Hardware, I can honestly say that their commitment to their customers and their community is something worth recognizing! Thank you, Jabo Ace Hardware, for your generosity and for having such wonderful people representing your store. Your kindness is very much appreciated! P.Taylor

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

I came into Ace looking for a replacement lock for a filing cabinet. I was greeted and offered help…read moreas soon as I walked in. One worker was very helpful and creative trying to help solve my problem. He gave several options and was patient as I thought them through. In the end, he gave a solution that I would not have thought of and worked very well. The prices were reasonable and excellent customer service.

If I'm in town I always go here for my hardware needs. Much rather go here than a big box store any…read moreday. The people here are super nice and friendly!!

I grew up going to an old ACE store on Lamar back when that was still a Kroger, hardware store, and…read moreWolf's Nursery. In my memory, the entire Cooper/Lamar intersection was gold. I'm sure it wasn't because not a single thing I listed has been there in the last decade. This leads to a natural inclination to shop Westlake on Park Row. It's a great for when you don't know what you want. There's guys in there that actually know stuff. And not just from a computer trainer or a bad YouTube video. A lot of the time, these employees had experience with the thing you're trying to do. I used to work at Lowe's. I know everyone advertises experts to help you, but I had walked in with part-time seasonal help experience at a local nursery and was by far the most knowledgeable person in the garden department. The least qualified was our department "specialist". While there were guys working with me that had excellent knowledge of the product, most were young guys trained by a computer. Customers with no absolutely no knowledge and a very simple problem were easily helped. An actual problem was most likely never getting solved. Not the case here. I remember having a goofy old ceiling fan with a light that had a peculiar switch in it. An ACE employee helped me out to the best of his ability. We made several educated guesses based off his knowledge and it worked perfectly. What's more, he was interested in knowing if we solved the problem. He asked me to call in and confirm that it worked so if anyone else brought in the same sixty year old multi-function switch, he could better help. It was awesome. That's the kind of service I get every time I go to Westlake.

A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I stopped by today in search of Benjamin Moore paint which seems very challenging to find these…read moredays. The staff was super friendly and helpful. I really appreciated it and will make this my go to place for paint in the future.

Awesome interior hardware store. They have hardware for pretty much everything…read more I came in looking for some Texas themed hardware and was shown literally dozens and dozens options in person (and even more available in catalogs).

First I want to recognize the store designer. She was incredible. She didn't rush me in my…read moreselections and knew the product lines well. Second, the installer when he arrived at the house just banged it out. Well done. The issue with Rick's is they didn't order the correct quantities. Still missing pieces and its been MONTHs with no date to complete. Handles for appliances, house numbers, pulls. This is not OK.

Mohammed is a GREAT employee! I NEVER go to home depot…read morewith my husband - he can spend hours there. Today he went to get one piece of PVC & I decided to go to see if they had some plants I've been wanting. So we get all the plants & the other things for them + the piece of PVC. Get home & the PVC is gone. He says not to worry about it as he's planting everything we bought so I go back to Home Depot hoping it's in the cart. No Carts. We checked out thru the garden center & that's where I met Mohammed - not the same guy who checked us out. I told him about what we were missing & he said he turned it in to customer service & gave me his extension if they had any questions. I get to customer service & they must have already turned it back in & told me I could go get another one. It's PVC! it all looks the same to me! So I knew which aisle we were on & I found the part that he already had & needed the part that fit on to it. Do ya'll have any idea how much PVC is in that aisle? I'm just staring dumbfounded into the wall of white then I look up & it's Mohammed! He found the right part! Saved the day!

I oreded my new metal chimnea online via the HD app. The app is extremelyeasy to use! When I…read morepicked it up, I ended up buying a gallon of Glidden paint - great price and quick mixing service!!