I cannot say enough about this Ace Hardware!…read more Davis greeted us at the door, walked us over to the paint section, talk to us through various options and eventually call a specialist over. When in the gardening section the gentleman there was giving great advice, but mentioned he wished that someone else was there. He stepped away to call the person whose day off it was, who agreed with his advice, and then came back and followed up with us to ensure that we were doing the best thing for our new landscaping. I don't know when I've had better customer service, these people know their stuff and actually care about your home. Do not hesitate to give them your business!

We've been to this location for hardware stuff but never bought any plants here. I saw they sold…read moretomatoes so bought a 4 pack of burpee slicing tomatoes and that was one of my best buys in a long time. The 4 plants produced more tomatoes than I can remember ever getting from only 4 (we've grown tomatoes for 35 years or so) I will definately check out other plants they carry and will buy my tomatoes from them next year.

Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to…read morehelp me achieve my goals. So a big thank you to him.

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

I went to the Elliot's Hardware off of Inwood recently to pick up some screws. It was a quick and…read moreeasy trip that gave me a pleasant surprise. When I was checking out, a young man named Gabriel was taking care of me. He told me how he could save me $5 just for becoming a member and then could earn points over time. I was buying less than $10 worth of screws, so I was glad to share my number to save the $5. He had the most positive, upbeat attitude. Often times, younger generations act disconnected and unhappy. Gabriel was very helpful and made my day better with our interaction. He's a great example of what customer service should be. Great job, Gabriel! Keep it up!

I ordered something online that I needed. Nowhere online was I made aware that "shipping of online…read moreorders means we ship to a store and expect you to pick it up." WHO ORDERS AN ONLINE PURCHASE TO BE SHIPPED FOR PICKUP? The website needs to clarify that they do NOT ship purchases like NORMAL businesses do. Zero stars, cannot recommend. They need to clarify that it ships to store like real stores do. My other online accounts specify if you are having it shipped to a store for pickup or having it shipped to your home. Elliot's does not. Unacceptable. then when I called to ask why my order said "ready for pickup" I was treated like I was stupid or something to expect that my order was to be shipped to my house. the excuse was that they needed my home address to know which store to ship it to- ON WHAT PLANET DOES ANYONE THINK AN ORDER PLACED IN KATY TEXAS HAS PLANS TO DRIVE TO DALLAS FOR PICKUP?? SERIOUSLY??

I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

This location is convenient! I only give it 3 stars because…read morethe selection isn't always the best and it is hard to find someone to help you--even though it's a relatively small store. But, it's decent. I haven't been treated terribly. Their prices are very reasonable.

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

Placed 3 separate orders online for pickup and all were cancelled within 4 minutes of placing them…read more Either they aren't even bothering to pull the orders and just cancelling them or they need to update their stock online.

for 12 years since I moved to Texas the place to go for hardware and advice was Elliott's. They…read morealways had knowledgeable, helpful people that you didnt have to hunt for. Sadly no more was there this morning one youngster at the door ai had to ask and he called another young fellow who had been on the phone when I saw him, This person knew less than I about a simple electrical switch. I left and went to ACE down on Coit where I received the service and advice I used to get at Elliotts

This store is great in every way. The exception service of…read moreAlan makes me want to buy everything from this store and they literally have everything. Thank you Alan for your excellent help and knowledge today. Jim

Home Depot Flooring department and Customer service team is awesome…read more The value of the product we purchased from flooring was great and the quality of service was exceptional. Every step of the way we received support and having the cooper installation team team Velasquez execute the project perfectly was an icing on the cake.

Placed an order online and got a confirmation for pickup within a few minutes…read more All employees at the store were wearing masks. The customer service desk was well staffed and all I had to provide was the order number. The employee got my order immediately and I was good to go. The receipt was sent to my email and the whole purchase was seamless. The store followed social distancing guidelines and ensured the safety of employees and customers. This goes a long way as we work thru these tough times. They also offer curbside pickup.