They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Visited FBS for the first time yesterday, they've only been open in this location for two weeks…read more Really gorgeous, well thought out showroom. All appliances are shown in vignettes, no big-box rows of product, but plenty of brands on display. Skewed toward higher end like Officine Gullo, Hestan, Miele, and more, but they also carry Kitchen-Aid and others. I will certainly be bringing clients here - Carrell was very helpful and knowledgeable, and the entire staff has excellent experience. I will update my review when I've experienced delivery and installation.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

Strange experience. Someone named Gerardo answered when I called the number they sent me (different…read morefrom the one shown). He didn't seem to know who Louis was. Anyway I scheduled for him to come look at my dishwasher. When he came, he was in a car, not a truck as you would expect a repair person to drive. He knew what the problems were and fixed them. He was done in 20 minutes. Then he charged me $210 for that! That's $10 a minute!!

This company DOES NOT keep their appointments. They were late both times. We cancelled the second…read moretime, cause the freezer was working without any work from them. They are not honest. They sent a kid to look at the refrigerator and he was sending messages the whole time to someone who knew what they were doing. They send an incompetent person to our house. A kid. I will NEVER call them again.

They offer the best service, quality, and value in this category. Why? Because I've been in other…read moreplaces around the area and no one gave me a quality service. So if you are looking for experience, knowledgeable people, here is where you should stop!

DO NOT USE THIS COMPANY!!!! On October 15, 2025 they came…read moreout and repaired my washer which was not draining they found a sock in the drain, The unit is over 13 years old and I never had an issue. Thanksgiving weekend November 28, 2025 I notice my normal load was not drain properly I called the company on December 1, 2025 a Monday, They said they would com out to check it Wednesday morning they did not show up they did not call to reschedule. I texted them 12/3/2025 he told me he would show up on Thursday at 2:00 PM they did not show up to check the drain, DO NOT USE THEY DO NOT GUARANTEE THEIR WORK AND WILL NOT SHOW UP IF THEY DID NOT FIX THE PROBLEM $320,00 DOWN THE DRAIN!

Ramon was just as fantastic as the reviews stated. He was prompt and VERY communicative throughout…read morethe project. Not only did he fix the washer at a fair price, he was informed us of what to look out for down the road with other related services. He demeanor and upfront honesty established a rare commodity in this field - trust!

Had my daughter phone screen fixed as fast as I type this review. I received a very professional…read moreservice and the best prices for this repair. That was amazing!

Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

From the owner: Our Grapevine showroom offers designer home appliances, from ovens to grills, plumbing, lighting,…read moreand decorative hardware. Whether you are a designer, builder or homeowner, we have everything you need to make your home both beautiful and functional. We also have a staff of experts here to assist you along the way!

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

First of all, this is a real local business and not a broker that connects you with random…read moretechnician. Kyle himself answered the phone, agreed to come today, inquired about the issue and model number so he got the part that likely failed. He was spot on, my dryer needed a new heating element which he replaced quickly and left the machine working well. Super clean job and great to communicate. He was even early, I will definitely recommend and use him again.

I was very impressed with the service... It was easy to book him, and he was honest and…read morestraightforward with my options. He saved me money in the long run. He also diagnoses and repairs HVAC & split AC units -- in addition to all the usual home appliances (except for microwaves). I plan to have him look at my old HVAC unit in the near future. Right now the heating part is working, but the AC part has not been working. I'm looking forward to working with him again.

Outstanding customer service and products…read more Purchased a refrigerator, washer and dryer. Experienced a minor issue with the fridge, they sent out their repair team the same day and fixed it. This store and team is highly recommended!! Thank you, Lone Star Appliances!!

100% recommend. Absolutely in love with my fridge . I purchased the bespoke refrigerator and a…read morewasher and dryer at a very affordable price. Erika was very informative and communicated with us every step of the way. Sergio went above and beyond making sure to be careful to not damage the appliances while installing nor scuff up any walls or floors (my laundry room is upstairs so you can imagine how much of pain that was). Thank you again for everything!