Back in April, we started to look at ideas and materials for a bathroom remodeling project we were getting ready to undertake. We happened in to Floor & Decor on a rainy Saturday. We didn't have an appointment but lucked in to have Renee help us because she had a cancellation. What a delight Renee is! She was a godsend - sharing her knowledge and suggestions because we asked for any advice we could get. She took a cart around and picked up some sample tiles that we liked and then helped us place an order once we made our final decisions. The prices seemed very reasonable and everything was in stock except for the vanity, but we weren't ready to receive that until after the tile and shower was built and installed. I returned some extra unused Schluter profile with no issues at all. Every transaction was businesslike and professional and we were always treated like a valued customer. read more

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Great selection and friendly staff , answered all my questions and helped me find what I needed

This is regarding the store on 15th. Street, Llano. Some new, young kids were Standish in the beginning. For a lousy few dollars, tiles purchased as as a sample were denied to be returned within a week of purchase. The moment I asked for the MOD, "Logan" came in and no questions asked returned it with a smile. I have been a Texas Licensed Realtor and also do ReModel, renovate properties. Bug thousands dollars of tiles and other supplies. Now the same workers are eager to serve me with a smile. They should be oriented "better day 1. Having lived here since early 1970s, I just call the corporate to solve any issue. "Casey, Zion etc." are delight to see... read more

My husband and I have been in several times and not had the best experience. Today I went in and Casey asked if he could help me. He was so knowledgeable and very helpful and we are happy he is now working out of this location! Thank you Casey! read more

At the Dallas Alberta location. I met Raymond Gager here about a year ago, he is a senior guru for Floor and Decor ! He recently assisted me on my second major project that involved tile. He walked me through the entire process, including the selection of materials. Being a DYI kind of person, you need all the important info that he has to offer. I honestly could have not succeeded on two projects, professionally done if it wasn't for Ray. Attached is also a photo of the extent he went through on teaching me how to build a shower pan that replaced a bathtub. Thank you Raymond, see you for my next project. read more

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When I came to return Mrs Miasha just refused to take tiles then approached Alex a hispanic gengleman half hair cut he took my phone number and he said he dont see I bought it from here. I requested and told I bought it from here and he spent a long time and saying none of these he dont see I bought. The I come back and research all my receipt and went back and there was anorheer lady found all of my items and took return but the Alex liad and refused to take return. I spent almost 2 hours because of hjs liarness. It is very pathetic after working whole day came to return and Alex gave me bad and very hard time. Mr Alex he claimed he is the store manager was very rude unprofessional and liar offcourse. read more

I was able to easily schedule a design appointment when scheduling with Pat by simply phoning this locatiion. I had the pleasure of working with Karen and Halluh who were knowledgable with matching existing finishes with matching tile for a cohesive design. Lori M. read more

Customer service was excellent from the get go! Selection was great and returning items unused was a breeze.

I purchased a large number of tiles as part of a remodel of my home. Tiles were needed for the bathrooms, kitchen, and dining room. Several of the tiles became damaged over time and I was told the tiles were no longer available even though I had made my last purchase only 2 years ago. There was also nothing similar that would in any way work. I was contacted by Seth at The Colony store and he was able to locate the tiles I needed in another state and ordered them for me. In addition, he gave me an excellent deal on the replacements. I'm having them installed in the next week or so. He kept me constantly informed on the progress of the shipping and contacted me the day they arrived. True customer service at it's finest. read more

Floor & Decor - One of the original tiles that cracked due to foundation shifting. - Home Decor Near Me - Plano, Texas

I love the choice of inventory. But lately the service has been dirt. We placed an order at the Dallas store for next day pickup. The tile I ordered showed 36 boxes in stock. I called to make sure it was ready for pickup as I had not received the email and I was told it was out of stock and being ordered from another store no idea when they would get it. I ordered in store but next day pickup on another house in the Plano and two days later had to wait two hours while they started to assemble the order. If you want your order, go to the store and pick it yourself or wait until he'll freezes over. Our orders are large orders, this is not cool. read more

Shout out to Diana @ Floor and Decor !!! Diana spent an incredible amount of time helping me find and select tile for a bathroom floor. I know that you were "just" doIng your job but you did so much more for me by demonstrating "old fashioned customer service". Customer service is a lost art but Diana has a strong work ethic and cares about customer service !!! thank you again for helping me find the tile that is perfect for my bathroom floor. it's going in this weekend. Mrs. California read more

I have spent thousands of dollars in this store. The project on my bathroom took longer than expected. This was out of my control. When I went to take back the leftover supplies. They would not let me return them they only would give me a store credit since it was longer than 90 days. I do not need a store credit because all my projects are done. I have no use for anything in the store at this time. I asked the girl to please send over the manager. He was a smug little dorky dude with a ponytail that was braided.I wish I got his name. Very rude and dismissive of me. I will try to resell this gift card because I will never step foot in that place again. And I do not recommend anyone. Not helpful at all. Update ! Another store manager reached out to me today and was able to give me a refund on my credit card. Super nice guy. I will definitely return there now that they have done this. I'm glad they care enough to keep customers coming in. read more

I bought something this time and they made it so easy. I had chosen a contractor for my bath remodle and needed materials. I shopped around Floor and Decor and found the items i needed. A super nice young woman BJ assisted us by walking around and pricing the quantities we needed on a hand held device. That was then tallied and ready for payment at the front. At the front we paid and they gave us instructions on having the contractor pick up the materials. We didnt touch a thing! Thansk BJ and Floor and Decor read more

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This company has a very big sense of humor. The store in Mesquite did not have enough of the tile we needed so that told us we could drive to Denton TX to pick it up. We did we needed this particular tile for our customer. We have extra tile to return but they will not take the tile back in Mesquite TX because they don't have any and its been discontinued. They don't have any because I purchased it all from them. They are telling me I have to drive back to Denton just to get any type of a refund. I will not be back with any of my customers. read more

I recently renovated our master bathroom. Tahra jones was there from the start to finish to make sure every little thing come out perfect. she went above and beyond to give us our dream bathroom. Not only did she give us a very stylish and elegant bathroom she made sure we stay in our budget. I have never meet any designer passionate , creative and as humble of a person like Tahra. Thank you so much for all your patience and hard work. I can't wait for the next project to work with you. Sofia kamal read more

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This location has the worst customer service. I came to pickup an order placed by my company. The girl at the counter was rude and unprofessional. Told me to go talk to the warehouse manager like she didn't want to deal with a customer. i asked him what was going on and he said he would talk to her. As he was loading up my order he overheard me speaking to my office manager over phone asking her to order from another location moving forward. The warehouse manager told me we don't want you coming back anyway. I have always recommended floor and decor to my customers bc what they have on display will be in stock no wait time but it's not worth dealing with bad Customer service. If you must go here avoid dealing with the kids they have working here. read more

placed an order fir 11 boxes of wall tile with clerk name is Summer - she was smug and unhelpful. the plano location did not have enough to fill the order so she placed the order up pick up in Dallas . What she didn't explain is only one box was in Dallas and we had to pick up the rest of the order in Plano . she never explained that and let me believe the whole order was in Dallas. she had plenty of opportunity to let me know and chose to be smug and let me waste all morning chasing down tile I had already purchased my company does a fair amount of business with floor & decor. usually the sales clerks are friendly and helpful - not this clerk. I'll do whatever I have to do and go where I have to go to avoid this store snd F&D in general read more

My Pro Premier registration was made easy with the assistance of Rene Northwest San Antonio Alamo Ranch. He also provided excellent customer service during a large order of materials. I spoke with Francesca and asked for assistance and unfortunately she did not call me back as promised. Not only did Rene call me back he made ordering materials for the project simplistic. The customer service Rene provided should be the standard and the company model. Thx again Rene! read more

Bought quite a bit of product from this store for a remodel. The order was never delivered and I kept calling and calling to check on the status of my order. Never once did they answer the phone. You have to physically go up there to talk to someone. It's the most ridiculous thing I've ever seen. It doesn't matter what day or time you call, they're not available. Never answered the phone once in a whole month... but they sure were able to charge my credit card. I don't know what other kind of fraudulent business practices are going on over there... but there's too much competition. Don't waste your time, money, and energy here. It's a headache and a half. read more

Shout out to Letecia at the Kendall Location store in Florida. This is my first time purchasing from floor and decor. from the moment I placed my order. I got a call from Letecia regarding my order. That in it self was a great start off for me. How ever the Shipment ran into some unexpected shipping problems where I tho thought I wouldn't get my items On time. An i was so happy I dealt with Letecia from the very Start. we were in contact regarding the shipping issues. Even on her off day. Letecia was Ready and willing to help me through it all. She went above and beyond to help me. She made my first experience a very great one and because of that in the near future if I need anything else I'll check floor and decor first or even recommend. Any kind token of appreciation awarded to Letecia would not be in vain. She really deserves it. Thanks read more

I shouldn't have to wait 2 days for my floor tile that I ordered online to pick up, when it's on the store floor. I hate to cancel my order just for that when I can just do it myself. I'm not scared of hard work. read more

Just finished a big purchase for floors throughout the house and tile for two bathrooms. A big shout out to Christian who patiently helped us with all things grout and tile cement. He also helped us find hardwood floors and gave good advice on the pick up. Great customer service!! Christian, I hope your dog feels better!! read more

Buyer Beware. HORRIBLE SERVICE So this is how it started. Being new to the area, we were referred to F&D for our renovation needs. Made appointment online with design consultant. That was easy enough. Few visits and my order was done. NOW here are where ALL the issues began. 1.) needed few changes to order. I called every day for 10 days...NO ONE picks EVER....NO ONE returns calls EVER. Had to make trip down to store and wait for help 2.) Sent contractor there to pick up items. Made him wait for an 1 1/2hr and ended up not releasing order to him...have no clue why. 3.) Missed SEVERAL items on my order when we were finally able to pick up. Called again and obviously no one picked up. Went down again. Spoke to customer service. I was there an hour. Told them my issues. Promised to get back to me. Heard back, and they said they found the MANY items around the delivery areas that said were given to me, but weren't....EXCEPT one which they said there is video proof of them loading it. I asked for "proof". Still haven't received it. I figured out the mystery. They gave me the wrong product, which apparently is "said" item missing. 4.) Was promised a call back from design consultant and manager which has NOT come. My issue not solved. I again went down, EXTREMELY pissed off. Waited close to another hour to speak to yet another manager, who has the nerve to come and tell me "oh we can't give you items" till we get what's ours is back...EXCUSE ME????? Told her she can come get her stuff, and I want what I paid for. She told me they'd come come pick up and deliver my remaining items. Gave me her number, and yet promised again that I could contact her direct. Still no resolution to my issue. Have called her and texted 2x....NO RESPONSE....so now I have to take another trip down and find my items 5.) SEVERAL items pricked up are broken 6.) Wrong items delivered Bottom line....I will NEVER EVER go here under any circumstances. I understand businesses are busy, lack staff...BUT my experience here is just not acceptable. When your treat your customers well during the good times, they will be there for you during the bad. ZERO STARS....Yelp is forcing the one start one me read more

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One of the worst home improvement shopping experiences ever! First, the pics on Yelp look nothing like the store dirty, nasty and low inventory Plano, TX store. Second, while there are number of people walking around with F&D red jackets, NONE are working good luck on trying to find someone to help you with a selection. Third , when you did find someone be prepare for NOT MY JOB nonsense. Fourth, purchased nearly $2,500 in product only to arrive at the cashier who turned his back to while texting on his cell phone (Tyler) who was repeatedly reminded that he was on duty on working to please stop texting to provide his attention. All to NO avail Tyler continued to text on his phone through the entire 30 painful transaction. Review your store cameras F&D. Fifth, speaking of transaction there were no less then 6 calls for service to pull the product ALL of which fell on deaf ears. Sixth, paid for product place on hold then after some consideration cancelled the entire order. WILL NOT reward or pay for poor customer service in a dirty, nasty, less then customer friendly store where people lack supervision, management leadership or value customers! Will not return too many other vendors willing to MATCH PRICE with a better customer service experience! Complaint filed with F&D HQ but good luck on trying speak with human. In bound toll-free unable to tap out of F&D menu hell to speak with a human, unable to leave a message, get call back or anything the resembles average (nevertheless good customer service). No one available for chat service (AI only) NO human contact. Overall a horrible experience. Sad case study on how to run customers away to other vendors and stores. read more

This place has a lot of flooring choices at reasonable prices. There is a good selection between economy and high end products. I found the staff to be helpful and knowledgeable. Especially when we were finally ready to buy, Akilah really took good care of us, helping to load the cart, load my truck, keep track of all the various items we selected including the quantity so we could breeze through the checkout. Even calling another store and having them reserve the remainder of our order, which we pre-paid, so picking it up was a breeze. We spent around $1,000.00 for this project, and I used them in Mesquite for a rental rehab as well, and that was a positive experience too. I did look at other stores and found a lot of things I liked, but never got the cheerful service I received here. From everyone. read more

Floor & Decor - Home Decor Near Me - Plano, Texas

I bought just 6 boxes of flooring and when i went to go pick them up i was clueless on where to go for pick up and there was only one person working the front. I go to the back and no body is at the desk. For being such a big company you'd think they would be better staffed. I finally get my boxes and one box was short one piece and ripped. Not the best service we'll see once i install read more

Horrible place! They sure take your money fast but with your goods they sure will take their time!!!! We waited 1 hour 15 mins just to pick up our tiles and some underlayment items. 1 hour 15 mins!!!! Not that there was a long line just that they were either slow or understaffed. read more

This location has very helpful employees. One of their designers, KELSEY went above and beyond on a Sunday afternoon to help us locate the tile we needed. She called different Floor & Decor locations to make sure the tile we wanted was in stock. Then she helped us place the order so we could pick it up later with ease. read more

Ask for Dee who is supper helpful. Great at product knowledge as well as will to spend time too make any problems right. Rare in today's work. read more

The floor person and seller or whatever she is Karen was her name is super rude. She was so up in a bunch over an appointment that was over 15 min late. It seemed to bother her to help us. Typical person whose bother by Spanish speakers. The way she would look at us when we spoke Spanish was so nasty. Once her appointment arrive maybe 25+ late she was eager to get rid of us. Basically forced us to buy something in a rush. We're in need of the tile and whatever we needed asap but I'm not satisfied with the service we got. It was rush. It seemed to bother her we were asking for help. She was so different with the people that came late to her appointment in contrast to us. I should've told her to go ahead and tend to her appointment. Karen learn to be a decent employee. read more

Floor & Decor was recommended by my contractor as the place to check out for tile and supplies for my new bathroom. I was able to save some money by shopping for and buying the supplies myself, and F&D actually will store your stuff for free for 14 days until your contractor can come pick it up! That worked out great. I was able to get the shower wall tile, grout, schluter, and a couple other things for my contractor. The employees were helpful and accommodating. After my shower was finished, they even took my extra materials and I got a bit of money back! That was great service. I'll be back when I have another project requiring tile. read more

Great place for all your flooring and tile needs. They have rows and rows of flooring styles to choose from. Need to know pricing? Look up. Lol My husband and I spent like 10 minutes trying to find pricing till we looked up and realized they have it hanging about 15 ft above each pallet. It can be hard to find someone to help you. I would recommend going up to the register and asking for help. They'll call someone to come over. Overall a decent place and good prices for flooring and tile! read more

The price for what they the carry in stock is okay... special orders are an absolute nightmare. I do feel terrible for the people that work here... mainly the key-people that are full-time. Why? bc their projects/clients do not get any help/service when they are gone. All problems, reorders, and issues are on hold bc managers & associates are not trained. I would personally be disgusted by this, if I were a lead associate there. read more

We replaced the tub and small shower in our master bathroom for a large shower. Pat Jackson did an excellent job in helping us pick out the tile and grout for our master shower. He was kind and patient and explain everything to us. Next year we hope to update our guest bathroom and will look forward to working with Pat. read more

Awesome as always. Zubi and Jacob can't be beat in service, selection or pricing. I have used them for personal and commercial projects. They always are professional and a amazing read more

Austin's arm is in a sling & in pain, YET he took time to patiently escort through the store educating me about different flooring options & helping me make a selection. HUGE thank you Austin. You're the best!! Hope you arm gets better. read more

We've been on the search for new floors over the past few months. I've bought flooring a few times from Floor & Decor, but I will say this experience has been the best. If you need help reach out to Brenda! She is fantastic to work with. She listened to what we needed, made recommendations, and helped us through the whole process. Brenda knows the products and colors well so I specifically looked for her when we made our final decision. Thanks again Brenda for your guidance! We look forward to working with you again in the future. read more

Professionals installed 1000 sq ft Whistling Hills Rigid Core Luxury Vinyl Plank - Cork BackNuCore Performance product at my home in Dec'20. I spent total of $6630.54 for product and professional installation. This product claims being waterproof and comes with 25 years of residential warranty. This product has started warping and chipping off. (please see the enclosed pictures) Customer service at Floor & Decor is offering to settle for $960 which is not acceptable to me. Since this 1000 sq.ft area is continuous, I cannot fix floor in parts. It is only fair for me to expect 100% claim settlement. Also, I noticed now that Floor and Decor does not have way to allow any product reviews from customers on its website (unlike its competitors). read more

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Marie King at the NRH location was so helpful and patient with me as I navigated the store looking for the perfect pieces for our bathroom remodel. I couldn't have done it without her. Her expertise is such an asset to the customers shopping that location. read more

I was looking for only 2 tiles over 2 weeks to match my bathroom floor due to the leak problem :( Jonathan was really helpful, he did his best to help me to find the right tile.... thank you Jonathan! read more