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    Floor & Decor

    3.6 (171 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Raymond demonstrating on how to build a shower pan.
    Rey N.

    At the Dallas Alberta location. I met Raymond Gager here about a year ago, he is a senior guru for Floor and Decor ! He recently assisted me on my second major project that involved tile. He walked me through the entire process, including the selection of materials. Being a DYI kind of person, you need all the important info that he has to offer. I honestly could have not succeeded on two projects, professionally done if it wasn't for Ray. Attached is also a photo of the extent he went through on teaching me how to build a shower pan that replaced a bathtub. Thank you Raymond, see you for my next project.

    One of the original tiles that cracked due to foundation shifting.

    I purchased a large number of tiles as part of a remodel of my home. Tiles were needed for the bathrooms, kitchen, and dining room. Several of the tiles became damaged over time and I was told the tiles were no longer available even though I had made my last purchase only 2 years ago. There was also nothing similar that would in any way work. I was contacted by Seth at The Colony store and he was able to locate the tiles I needed in another state and ordered them for me. In addition, he gave me an excellent deal on the replacements. I'm having them installed in the next week or so. He kept me constantly informed on the progress of the shipping and contacted me the day they arrived. True customer service at it's finest.

    They will even help you figure it out
    Guy H.

    I bought something this time and they made it so easy. I had chosen a contractor for my bath remodle and needed materials. I shopped around Floor and Decor and found the items i needed. A super nice young woman BJ assisted us by walking around and pricing the quantities we needed on a hand held device. That was then tallied and ready for payment at the front. At the front we paid and they gave us instructions on having the contractor pick up the materials. We didnt touch a thing! Thansk BJ and Floor and Decor

    I recently renovated our master bathroom. Tahra jones was there from the start to finish to make sure every little thing come out perfect. she went above and beyond to give us our dream bathroom. Not only did she give us a very stylish and elegant bathroom she made sure we stay in our budget. I have never meet any designer passionate , creative and as humble of a person like Tahra. Thank you so much for all your patience and hard work. I can't wait for the next project to work with you. Sofia kamal

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    10 months ago

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    6 months ago

    Great selection and friendly staff , answered all my questions and helped me find what I needed

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    11 months ago

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    1 year ago

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    3 years ago

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    Floor F.

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    1 year ago

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    1 year ago

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    Floor F.

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    1 year ago

    Customer service was excellent from the get go! Selection was great and returning items unused was a breeze.

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    Floor F.

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    2 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    8 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    9 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 5

    Ask the Community - Floor & Decor

    Review Highlights - Floor & Decor

    I found myself at this floor and Decor location because I haven't had any good experiences at the others.

    Mentioned in 3 reviews

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    We had some horrible recent experience with the Pacific Sales team inside best buy located off of…read moreexit 6 on US 75. The staff there was highly unprofessional. They sent us a wrong washer dryer that did not fit our washer area and when we had to return it, they were asking us for the restocking fees. Even though the sales person agreed that it was her fault that she sent a wrong delivery, the manager there did not agree to waive off the restocking fees even though it was not our fault. Then they asked us to order another unit from Pacific Sales in order to waive off that fees. We had to wait another 2 months to get the washer finally delivered. I am trying my best to tell all my friends never to go to that store for buying any appliance and I will continue to do so!

    The WORST customer service!!! Getting someone to wait on you is a challenge, and the young kids…read morerunning the show obviously don't care. Purchased an expensive range and was told delivery in 2 weeks. Three weeks pass, and no range. Not in any particular hurry, so didn't worry. Stopped by the store and the kid working that day said no delivery had been scheduled and it wasn't his sale, so he would tell the salesman to schedule the delivery, and it would come 'next week'. Another week passes, called the store. Phone rang and rang and rang, so long it finally rolled over to a central scheduling person. Talked to him, he called the store, and transferred me to him. Right back where I started..... SO, now I speak to a young girl who obviously couldn't care less. She SAYS she is the manager, but that is a scary thought. She assures me it will be delivered on Thursday, and I will receive a call Wednesday night to schedule a time. You guessed it!! No call on Wednesday night. Called this morning, and after multiple issues, finally spoke to someone who told me it would be here within the hour. Still waiting!!!!!!!!!!!!!!!!!!!!!!! The absolute worst customer service!!! It's too bad, because they have a great selection of appliances, but I won't be going back for the rest of my kitchen remodel products! I wouldn't recommend you go here unless you can carry your purchase out with you!!

    Legacy Plumbing

    Legacy Plumbing

    (521 reviews)

    My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

    UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

    Your Home Expert - Your Home Expert offers a variety of remodeling services. We can renew your home making you feel at home again. Call us today!

    Your Home Expert

    (64 reviews)

    The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

    YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

    Floor & Decor - homedecor - Updated May 2026

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