Darren did a great job of educating us on the different types of beds, as well as the benefits of…read moreeach. This was important to us for back pain and comfort. We look forward to receiving the bed this week and can update the review then!

Rami was outstanding. We came in looking to replace our 14 year old mattress that was killing my…read moreback. He instantly knew what type of mattress would be the better solution based on my build. He was very intelligent, articulate and patient...more than just a 'mattress salesman'. Will buy here again.

Do not use floor and decor products. They are crap and…read moretheir warranty is no better. I would give negative stars is I could. This doesn't allow less than 1. I was contacted about a lawsuit, but my product was a different one. So that should tell you about their products.

Cashiers were awesome. We're driving to Oklahoma and got there at 6 to get our floors which they…read morehad in stock unlike most of the other floor and decors in Dallas area. It took awhile to get the product and then get our cc to go through since it was a large purchase. They close at 7. We didn't have to option to pick up our order later since we are going home tonight. The loaders of the product had to stay 20 min after closing to help load onto our U-Haul trailer and were obviously not happy. We had to modify the pallets the floors were on to fit. Not the best customer service and as service providers ourselves we would never treat our customers that way. Hopefully this location does better in the future bc we absolutely love floor and decor. I was so happy to find prefinished solid oak floors at a good price.

We bought an expandable walnut trestle table from Ken. I looked for a dining table at Restoration…read moreHardware, Ethan Allen, Pottery Barn and many other furniture stores. I thought the tables they offered were of inferior wood and quality for high prices. Guess they have to pay for those showrooms somehow. Ken has a genuine passion for wood and furniture making. We also found him to be very honest and responsive. All of these traits were very important as we live hundreds of miles from Ken and we did not see his work first hand until our table arrived at our home. We ordered a solid walnut trestle table. Ken chose gorgeous pieces of wood and then tied them together in a way that balances out color variations and showcases the wood's inherent beauty. True artistry. There are pictures of our table on his website but they do not accurately capture the table's true beauty. Finally, the table is heavy - a quality piece that we will hand down to our kids. Best of all, it was reasonably priced. We are very happy with our purchase and I would definitely recommend talking to Ken about your wood furniture needs.

Ken and his team were amazing to work with. The process was simple; we shared an inspiration…read morepicture and he brought it to life! Seeing the table in person was much better than I could have ever imagined. Looking forward to having the KS WoodCraft team build additional pieces for our home. Best part - they ship anywhere in the US. 10000% satisfied!

Wonderful experience at this Crate & Barrel. After our very recent move from California, we needed…read morea dining room table, stat. We chose a floor model (thanks for your help, Julia), and understood that we'd arrange our own pickup from the showroom. My son and I arrived the next day without prior heads-up to the store, only to discover...Wow! The table weighs a ton! Well there's no way we could have managed the lifting and transferring on our own, and it was not a day when a regular loading crew was present; however, Shannon, Dani and Eric patiently and pleasantly provided troubleshooting and muscle until the task was completed. Quite a day's work! Thanks so much.

Truly have been appreciative of our experience at Crate & Barrel. We recently purchased a beautiful…read moredining set and had the pleasure of working with Nora throughout the process. She was incredibly helpful and communicative. She made everything feel smooth and stress-free, and her customer service truly stood out. Highly recommend asking for Nora if you visit!

I was a little surprised to see bad reviews for this store. Joseph was an excellent salesperson,…read morevery attentive yet not pushy at all. They did not have the Purple 3 mattress to try out, but thankfully I had already tried it and had pretty much already made my mind up. He asked if I wanted to try the machine that determines the best mattress based on specific pressure points and other information. I tried it, and it confirmed that a softer mattress would provide the best possible sleep. I purchased this Purple 3 Hybrid mattress, which has now been just over 2 months ago and I couldn't be happier with my purchase. I find myself going to bed even earlier and getting a full 8-9 hours of sleep each night. I was laying in bed this morning thinking about how comfortable I was, and thought it's about time I write a review.

We have had an incredibly poor and frustrating experience with this location and this company. Our…read morebed was not delivered on the day it was promised causing my wife and I to sleep elsewhere for the night. The next day only the mattress but not the bed was delivered causing lots of issues which eventually was resolved by the salesperson delivering the bed. We were sold brackets that we didn't need and it's been two months and we still have not received our credit. Now we are being told we have to follow up with the finance company because they supposedly gave us the credit. We have already called and emailed the company and store numerous times and we get some responses but no satisfactory conclusion. Their idea of customer service is to say they have been firing delivery drivers...that is not customer service, that's a cop-out. Taking responsibility for your company's results and making your customer want return, is good customer service. The latest call had the store manager offering us a $50 credit (which no telling how many calls it will take to get this) on a $5000 purchase this seems laughable and doesn't make us feel like they care about our business. We are still working with them but the amount of trouble, time and angst this transaction has caused us has been unbelievable. If it wouldn't be so much trouble, we would return the bed and wash our hands of this company.

I returned my purchase…read more I recently bought a couple of teak deck chairs. Ended up,after delivery I discovered the mechanism in one didn't work. Following the salesman's instructions,I sent a photo and description of the problem to the repair department. After 4 days no response,decided to exercise my 7 day no questions return guarantee. They were scheduled to pick up Saturday but other obligations forced me to return them myself today as to not wait all day Saturday. They kept their word on the return policy,the store has a good selection. I wouldn't hesitate to return.

chair King doesn't care about their customers. We bought a cantilever umbrella from there In April…read more2024 for $2200. We keep It covered when we are not using it. June 2025 we took the cover off and discovered some small holes (one the size of a marble). We called chair king and was told this is not covered under the warranty. We had one before this for 15 years and a cheaper one we bought at another store and never had any issues. So we spend this much to have an umbrella just over a year old that now has holes in the fabric that we will have to patch so they don't continue to get worse. I won't be buying anything else from them. Or with treasure garden name on it

I was looking to kill some time after my lunch and I stopped into this store just to browse around…read more I was greeted very professionally by the store manager. I let him know I didn't want to waste his time because I was just browsing and he still gave me great service and placed me in the most comfortable massage chair I've ever sat in. When and if I do decide to buy this chair it'll definitely come from this location.

This is from our customer from Relax The Back Dallas. Mark,…read more this is a 5 Star Review, in case you missed the subject line! Mark, Here is your review. I don't do Yelp. Hope you can figure out how to use this for your store Relax The Back in Dallas. Let me know if I need to send this another way. Thanks again, friend! Van Stewart

5 messages left for customer service and no return calls. When you call the Frisco location where…read morethe furniture was purchased and they very rudely direct us to call customer service. (This is 3 different staff members). You guys have some serious customer issues. When we finally get a call back from customer service they inform us they do not know where our furniture is and that the warehouse manager has been very sick. I hope that person gets better, however that is not something you disclose to a customer for many reasons. Extremely unprofessional. It is kinda bizarre that in one of the fastest growing cities in the country that a Bassett Furniture could be so inept.

We needed a new sofa and love seat. Our old ones were also from Bassett and had simply worn out. We…read morewere pleased with the customer service from Bassett as the sales lady actually came by our house to help us with our material selection. They may not normally do this but she volunteered to do so and it was a big help. Furniture came in as scheduled. They were beautiful! We are getting a few more pieces and Bassett in Frisco is where we'll go. We met Mike, a manager. He and everyone we worked with have been nothing but professional, helpful and caring for us as the customer.