You all ought to be ashamed of yourselves.
We Bought the wire stand and candles to keep the catering trays warm for our group event
Returned them within 24 hours
The first lady laughed and referred our group member to her supervisor.
The supervisor stated that they do not return small items (i.e. small purchases)
We asked her where is that written because the note at the register states they allow returns within 30 days
Then supervisor said that she would return but keep 25% for restocking fee
I told her, now you've given two different stories in less than 5 minutes... which one is true.
I offered to place the items back on the shelf (would have taken less than on minute) but she said .. .that's not what restocking fee means and then referred to large purchases (my return would have been approx. $100)
I advised the supervisor that I'm not giving her $25 for nothing and left store asking her 'Is your business that desperate for money?'
So at what point does anyone care about
A. Being honest
B. Not blatantly making up rules
C. Customer service
D. Overall wanting repeat business.
It's 2024, if you have humans working to represent your store like the above.. GOOD LUCK! read more