Another excellent experience with ED Service. We have a Viking built-in freezer that stopped…read morecooling, and they were able to come out quickly and diagnose the problem. Most impressive was what that rather than simply proceeding with a more expensive multi-part replacement, the technician did additional research, came back with a better solution, and was able to repair the existing board. That eliminated the need for one of the expensive replacement parts, got the freezer working in hours instead of days, and cut the repair cost. The freezer is now working exactly as it should. I feel like it is harder than ever to find service providers who are true professionals that would do right by the customer over taking an easy way to charge more. It takes much more effort (not to mention integrity) to keep working on the problem and find a less expensive solution for the customer. ED has been truly professional in this way multiple times now. We will absolutely use them again.

Incredible! I was in…read moreneed of someone to fix our washing machine, but when I came across ED Services site and reviews I figured I would ask if they could look at my dryer and electric stove top too. I was so kindly greeted on the phone, clearly told what the price for a visit would be and an appointment was made same day. Washing Machine: Nick ran all the error codes on my washer to figure out what the problem was and discovered it was simply a leaky door seal. His honesty was refreshing. Dryer: I was worried the lint was incredibly backed up and needed to be cleared. Also our vent hose had come off and needed to be re-attached. Again, with quick precision Nick completely dis-asembled our dryer, vacuuming out the dust, dirt and debri that had collected inside. He washed and dried the drum and re-attached the hose. He cleaned the entire vent hose and inside of the dryer free from lint. Electric Stove Top: a year or so ago two of the burners stopped working. We figured with the stovetop being 25 years old it had just gotten old. Nick inspected the entire system and discovered the two burners had gone out because a short had occurred and burned up where the electric chord connects to the control panel. Because of the age of our stove top he said he and his office would try and track down a replacement control panel and once they did they would reach out to let us know. I was so impressed by the honesty and hard work ED Services offered. His patience and friendliness also put me at ease. We will absolutely be calling them out again for any other appliance issues, should they arise.

Chase in the paint department is awesome, we've had a few issue with getting the right match for…read morethe walls of the house. Each times we've been back with it not working (not his fault at all) he's explained very thoroughly why it may not be working and always has a solution to a fix and something we can try, and remembers us each time. He's great! Thank you Home Depot for all the help! And Chase for being so awesome!

The store manager needs to be replaced allowing these teenage kids to dress inappropriately while…read moreat work. They have a young man collecting carts with his pants hanging below his butt and his underwear showing along with his butt cheeks.

Timely response and complete professionalism throughout the entire process. The technician came…read moreprepared to complete the repair and did so in a very efficient manner.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

You gotta like an underdog. Ok,maybe you don't have to but…read more... They're fighting the good fight against their arch rival and I respect them for trying. I rotate to them routinely especially when I want a calmer atmosphere to peruse the isles looking for something I don't need but eventually know I'll use. I hope they make it. We need competition.

Manager Kyng and Justin came to my wife's rescue today after she was thoroughly messed around by…read moreunhelpful staff and a rude manager at the Frisco store. Thank you to K and J. You guys one how to take care of your customers. Bottom line - Use Prosper.

I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment…read more The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

Stop Here First!!!! Seriously, this place is awesome…read more Excellent customer service to find exactly what I needed, which was a counter-depth refrigerator. They have an absolute treasure trove full of great models, brand new, but with minor scratches or dents. Look, I was apprehensive about "damaged" appliances, but this is not the case. These are tiny minor scratches and little dents that can be covered with a magnet! I bought a brand new fridge for half the cost! And it looks amazing and came with a warranty. They also had stoves, freezers, washers, and dryers. They also do in-home repair work on appliances and HVAC! In all honesty, go here first and then go to the big box stores and you'll see for yourself. You'll be glad you did.

asked salesman to make sure it properly said not to worry if it doesn't work, he would send…read moresomeone out to fix it was less than thirty days and stop working. Call owner and would not honor what the salesman Said. so think twice not a man of his word

Thanks to Kelly Sobol I have a brand new cook top. Unfortunately,my current top suffered a crack in…read morethe glass at only 2 years old. Past warranty, the manufacturer would do nothing. So,ive suffered for several years as the crack grows. Recently a piece broke off dictating I get a replacement. My new MO is buy from Mom and pop locals if possible. I want to have a resource available to walk into and look,feel,smell the offering. Also,I believe small operators in general want to protect their business and reputation and are inclined to be a better resource. So,as of next Wednesday my American made cook top will be installed and ready for action. Thanks Rodenbaughs and Kelly. Go!

I've had a great experience with Rodenbaugh's! My parents referred me to the company for new…read morecarpet! Sandee was great to work with to find the right carpet a style and price! Kevin followed up on my appointment day for install and the guys were fast aim install day!

We've brought them out to fix appliances and correct user error!…read more Great to work with.

It was prompt and and professional service at a reasonable price. I recommend Snap Appliance…read moreRepair to anyone needing refrigerator repairs.

This was my first time with Callahan & the overall experience was mediocre…read more I called manufacture directly because appliance was still under the warranty. After giving & verifying all the information, including the warranty, I was told Callahan will contact me. I got a voicemail from Callahan stating that they would need some kind of paper work to proof appliance is still under the warranty otherwise I will incur charges for everything. I was surprised by this as manufacture already verified all the information & never told me that I will also need to provide some kind of hard copy to Callahan as well. I called Callahan back & Lori told me that they need a proof because manufacture requires that for them to get reimbursement. I was told appointment cannot be made unless I agree to pay out of pocket or provide documentation. I also found out that Callahan had no idea what the issue was with the appliance. I had to go all over with them. I thought everything was noted by the manufacture in detail & as I was told, should have forwarded to Callahan. I called back Callahan & this time talked with a different lady who sounded more reasonable. She told me I am not required to provide anything, in advance, if I am not comfortable but to expect a bill if there is any problem with payment. This sounded better to me & appointment was confirmed. Since I wanted everything to be taken care of in the first visit, I confirmed with the lady if they have all the information needed & that issue will be resolved right away & was told to expect that. Steve from Callahan showed up on time. He had mask on but he tried to enter the house with his dirty shoes without any cover! Didn't bother at all to ask whether that is fine with me or not. Doesn't he suppose to wear those shoes cover regardless because of the current pandemic? Not sure if it is not mandated by Callahan or Steve just being careless. I stopped him & he reluctantly took out his shoes. I clearly felt he didn't like that at all which I am not sure why. Right away I was asked to produce some kind of documentation as a proof regarding appliance's warranty. Exact opposite of what Callahan told me on the second call regarding documentation requirement. I showed whatever I had to just move on. Once this was done, Steve started to look at the appliance as he had no idea what he was coming for. He started to ask me questions about the issue. I was totally surprised by this as this would be the third time I had to go in detail regarding the problem. Then my worst fear came alive. Steve told me parts need to be ordered. As if I was not shocked enough, Steve told me the entire panel needs to be ordered instead of just the broken part. This was opposite to what I was also told by the manufacture that only the broken part will be replaced. When I questioned Steve on why not just replaced the broken part his entire attitude changed! He became rude & told me something along the lines of; he is the technician, knows what he is talking about, been doing it for so many years, not sure who told me what, etc. Obviously I wanted my appliance to be fixed as soon as possible so I didn't say much but didn't like his sudden change in attitude. Second visit from Steve turned out to be much better than his first. He wore mask & had shoe covers on. He was in a much better mood. Gave us some tip for the longevity of the appliance. Asked multiple times whether we have any questions or not and left. The only thing I would say regarding the second visit, which is nothing major, I thought Steve didn't come prepare. He ask me if I have any stool or anything like that to step on. Then he asked for something to lay appliance on. Like I said, nothing major but I found his request odd because he should have come prepared with everything specially he already came before and knew exactly what was needed. What if I didn't have things that was needed? I think there are quite a few things Callahan and their technicians needs to work on before they can expect 5-star reviews from their clients.

I had water in the bottom of my dishwasher. Online tips said it was likely the door seal leaking…read more Because the machine is 10 years old, I decided to have a professional come and look to see if there was an actual leak or any other issues we might have. Showed up on time but seemed to be unfamiliar with my machine. I had dried up all of the water before the technician arrived. The Tech cleaned the door seal and then ran a cycle. About midway in the cycle I was informed that the main motor was leaking. I asked if he would show me the leak...I couldn't see a leak but, to be fair, I'm not a tech. The quote to repair was almost $800 of which the $156.96 service call I had to pay would be deducted. Parts had to be ordered. (New machine is $1300). I'd let them know if I wanted it repaired. After the tech left I ran a cycle with paper under the main motor and on the bottom pan of the dishwasher to see exactly where the leak is. There is no leak from the main motor assembly. The dishwasher has been run twice since with no leaks. I'm glad I didn't agree to a costly repair that wasn't needed.

It took three glass doors with three different install dates to finally get it correct. Then the…read moreinvoice arrives and is of course also incorrect. They are great on the phone with a willingness to resolve issues, however it just shouldn't be this hard.

Mark and his expert team of glass technicians, Joe and Michael, did an excellent job of realigning…read moreand reanchoring a 3 piece glass shower unit in my house. The original installation was not completed correctly and the door would not close. The glass technicians completely disassembled the glass panels and then reinstalled correctly. Mark gave me a reasonable estimate and stuck to that estimate even though it was a complicated rebuild! Excellent service and value! I highly recommend Gatsby Glass Service if McKinney!