Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

New in town, - Jim Madden - was absolutely amazing! We needed a bunch of small screws & such. He…read moreled us around the store & helped us find the exact pieces we needed! He's sweet, helpful, & funny too! Thanks so much for being a doll

It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Paid $250 to have my insurance updated so I could sell for the "Westlake Group". Went through a…read morerigorous check to get onboarded. Delivered my first order in January and still have not been paid. Its now August. Store manager tried to help, but corporate office doesn't pay their bills. They take advantage of small businesses. Stay away and support another local shop before you give them your money.

In April 2025, I purchased five different kinds of Dizzy Pig seasonings while picking up an order…read moremy wife had placed for some chlorine. I collected the chlorine from the front desk and made a separate purchase for the seasonings. I didn't use the seasonings until this weekend when I fired up my smoker. It was then that I noticed the "best by" date was from May 2023. While I understand that a "best by" date is just a guideline, two years past that date is quite excessive. I called the store to request an exchange but was told "NO" due to their 30-day policy, which I understand. However, the "manager" repeatedly informed me that seasonings don't expire; they just lose their smell, potency, and flavor. He emphasized multiple times that they were not "expired." Having cooked for over 20 years, I know what happens to seasonings past their prime. When they lose their intended qualities, I typically discard them as they no longer serve their purpose. So, I ask you this: What do you buy seasonings for? The smell? The flavor? The potency? All of these attributes diminish over time. The fact that this store sells products with dates from two years ago is quite concerning. Since the manager offered no assistance, I will be leaving reviews to inform the public that this location sells outdated products and is inflexible with their "policy."

What a wonderful store and employees! They helped me find the best smoker without pushing the…read morehigher priced ones they could have. Explained cleaning and what they do as they own the smoker I got. We had to order and I knew exactly when the order needed to be in, when the store would receive it and what day was pick up. It was ready a day ahead of what they said. We got there about 5 min prior to closing but were so nice waiting til the truck arrived to load it (SIL was getting off work and rushing over). Even though it was after closing they loaded it and I never heard a harsh remark or saw a roll of eyes. Definitely will always see if I can buy from them as needed.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

LaShonda and Radhika were both incredibly helpful and had such a great attitude while assisting us…read more They made the whole experience smooth and pleasant, and I truly appreciate their kindness and professionalism. Thank you both for the excellent service!

The customer service of this location has gone down Hill. It…read moretakes 30-40 minutes to be connected with someone . They are very un helpful

Helpful Staff and Easy to Navigate The Home Depot in Allen…read moreis a reliable location, especially when you need assistance. Staff are approachable and genuinely helpful when you have questions or need help finding the right materials or products. The store is well organized and easy to navigate, which makes both quick stops and longer project-related trips manageable. Checkout is usually efficient, and inventory is solid for everyday home improvement needs. Overall, a dependable Home Depot with helpful staff--exactly what you want when working on projects.

What another 5 Star Review? Today I knew what I was after and with a little help I was in and out…read moreunder 10 months minutes.

This review might have made it to a four or even a five star had I even been approached by a…read moreLowe's associate, but the Getting here shortly before closing time, obviously had most of the associates working on other things. I don't know what the customer service is like typically at the store because this is literally my first visit here, but tonight it was lacking. There were a couple things I needed, And while I generally have the Lowe's layout down, these were seasonal items, and I'm not as well-versed on where they place some of that stuff. That becomes especially true when we are nearing a change of season and things get put on clearance, aisles, etc. Specifically, I was looking for a specific kind of bird feed, and also Pinionwood. I eventually found the birdseed in the clearance area of the garden section, but I never found the wood. I don't know if they don't have it or if I just couldn't find it. Without anyone to help me or ass I guess I won't know. Review #2051

On January 29, 2026 our very old Maytag needed service so instead of putting more money into the…read moreolder machine we decided to purchase a new one. We went to Lowes who we always preferred to purchase from and spoke with them about different Washer/Dryer units to replace the old ones. We decided on a Euro style washer/dryer combo which saves us space. It was almost President's Day so we were going to wait to see if they would go on sale, but Ryan the sales rep told us that under their 30 day price guarantee, if the unit were to drop in price or someone has it for less they would credit us the difference. So we purchased it and found it $103 less expensive somwhere else and notified Ryan sending him the link to the lower priced unit. He promised he would make sure we received the price match and said he would change the price of our unit to the lower price which would save us on tax. That never happened. I did find an Oncor Electric offer for $100 total if we purchased an energy efficient washer and dryer and was provided a letter from Oncor and Lowes customer service did give us 2 $50.00 credits representing the washer and the dryer credits. I had to do not one but 2 disputes about the price match before finally they applied not the price match but the $100 drop in their pricing and they did not apply the credit as a drop in our purchase price which would have saved us tax as promised so I am out a lot because they refused to keep their word and honor their Price Match Guarantee PROMISE. I doubt seriously that we will trust them on large purchases again unless they are willing to make this right AS PROMISED.