Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

Ordinarily I find Elliots has it's place for finding hard to access small hardware that the big box…read morestores don't carry, even if their prices are relatively up there. That said, I'm top coating the deck on a sailboat and needed a very soft tipping brush. The ox hair brush by Purdy was $39.00, but if it didn't leave lines in the finish I was okay with it. Fast forward to this morning, I go out to the boat at 6:00 am and begin the roll and tip topcoat. However with every other stroke the brush was shedding bristles into the finish. Long story short I take the brush back to Elliots and the front desk clerk, says we can't take back brusjes that have been used. I said how could I know the brush is defective if I didn't use it. He then says that's not what's happening here. You bought the brush, used and now that you're finished you're returning it. Anyway the store mgr. ultimately made it right, but my issue is being accused of being a thief, I was definitely not okay with that and I expressed that to him in language the preacher shouldn't hear.

Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Looking for a gas powered string trimmer, was delighted to find someone who actually knew about the…read morefeatures and capabilities of the equipment. It's a Stihl brand dealer that also services the product. Very helpful place to go.

In April 2025, I purchased five different kinds of Dizzy Pig seasonings while picking up an order…read moremy wife had placed for some chlorine. I collected the chlorine from the front desk and made a separate purchase for the seasonings. I didn't use the seasonings until this weekend when I fired up my smoker. It was then that I noticed the "best by" date was from May 2023. While I understand that a "best by" date is just a guideline, two years past that date is quite excessive. I called the store to request an exchange but was told "NO" due to their 30-day policy, which I understand. However, the "manager" repeatedly informed me that seasonings don't expire; they just lose their smell, potency, and flavor. He emphasized multiple times that they were not "expired." Having cooked for over 20 years, I know what happens to seasonings past their prime. When they lose their intended qualities, I typically discard them as they no longer serve their purpose. So, I ask you this: What do you buy seasonings for? The smell? The flavor? The potency? All of these attributes diminish over time. The fact that this store sells products with dates from two years ago is quite concerning. Since the manager offered no assistance, I will be leaving reviews to inform the public that this location sells outdated products and is inflexible with their "policy."

What a wonderful store and employees! They helped me find the best smoker without pushing the…read morehigher priced ones they could have. Explained cleaning and what they do as they own the smoker I got. We had to order and I knew exactly when the order needed to be in, when the store would receive it and what day was pick up. It was ready a day ahead of what they said. We got there about 5 min prior to closing but were so nice waiting til the truck arrived to load it (SIL was getting off work and rushing over). Even though it was after closing they loaded it and I never heard a harsh remark or saw a roll of eyes. Definitely will always see if I can buy from them as needed.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

The customer service of this location has gone down Hill. It…read moretakes 30-40 minutes to be connected with someone . They are very un helpful

The Paint department always tells me it's going to take 15 minutes every time I go there ask for a…read morepaint match.. this location has poor customer service... it normally doesn't take but a few minutes to do they just tell you that because they don't want to do the work.

I would like to give a shout out to Jim Longley at the Allen, TX store for being one of the most…read morehelpful salespersonthat I have ever met! He helped me pick out the perfect refrigerator with the best affordable price for me! He helped me in getting a new card too! Keep up your great service, this world needs more people like you! Thank you!

Helpful Staff and Easy to Navigate The Home Depot in Allen…read moreis a reliable location, especially when you need assistance. Staff are approachable and genuinely helpful when you have questions or need help finding the right materials or products. The store is well organized and easy to navigate, which makes both quick stops and longer project-related trips manageable. Checkout is usually efficient, and inventory is solid for everyday home improvement needs. Overall, a dependable Home Depot with helpful staff--exactly what you want when working on projects.

This review might have made it to a four or even a five star had I even been approached by a…read moreLowe's associate, but the Getting here shortly before closing time, obviously had most of the associates working on other things. I don't know what the customer service is like typically at the store because this is literally my first visit here, but tonight it was lacking. There were a couple things I needed, And while I generally have the Lowe's layout down, these were seasonal items, and I'm not as well-versed on where they place some of that stuff. That becomes especially true when we are nearing a change of season and things get put on clearance, aisles, etc. Specifically, I was looking for a specific kind of bird feed, and also Pinionwood. I eventually found the birdseed in the clearance area of the garden section, but I never found the wood. I don't know if they don't have it or if I just couldn't find it. Without anyone to help me or ass I guess I won't know. Review #2051

Not surprised at an overall 2.5 stars rating. ABSOLUTE WORST LOWE'S...The Home Depot is SO MUCH…read moreBETTER. Crap everywhere. No pricing on the majority of lumber. Crappy carts...if you can find one! What an awful experience. Drove all the way across town because the website detailed having specific lumber in stock...IT WASN'T! Awful