Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Looking for a gas powered string trimmer, was delighted to find someone who actually knew about the…read morefeatures and capabilities of the equipment. It's a Stihl brand dealer that also services the product. Very helpful place to go.

Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

They installed a high end entry leverset on our daughter's house. The technician is very exacting…read moreand clean. Also, very amicable. He was on time and we were pleased with the work he did.

kevin has fixed every door in my house over last few years. there is nothing he can't figure out…read more i recommend him highly as a trustworthy, honest and dependable professional.

Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

Ordinarily I find Elliots has it's place for finding hard to access small hardware that the big box…read morestores don't carry, even if their prices are relatively up there. That said, I'm top coating the deck on a sailboat and needed a very soft tipping brush. The ox hair brush by Purdy was $39.00, but if it didn't leave lines in the finish I was okay with it. Fast forward to this morning, I go out to the boat at 6:00 am and begin the roll and tip topcoat. However with every other stroke the brush was shedding bristles into the finish. Long story short I take the brush back to Elliots and the front desk clerk, says we can't take back brusjes that have been used. I said how could I know the brush is defective if I didn't use it. He then says that's not what's happening here. You bought the brush, used and now that you're finished you're returning it. Anyway the store mgr. ultimately made it right, but my issue is being accused of being a thief, I was definitely not okay with that and I expressed that to him in language the preacher shouldn't hear.

This place is fantastic and the service is always on point. Great selection and cost.read more

They claim they have great customer service. Just try to return something (a new,unused product)…read moreand see how great it is. They are going to be in big trouble when the Home Depot in Anna opens. Why would anyone pay more here than they would at HD? And HD is hassle free on returns.

Went in to buy a new washer and dryer. Had the pleasure of working with Elliot. He was very…read moreprofessional and answered ALL of my questions. Also had the pleasure to interact with Yvonne. I was very satisfied with the service and professionalism. Thank you

The Paint department always tells me it's going to take 15 minutes every time I go there ask for a…read morepaint match.. this location has poor customer service... it normally doesn't take but a few minutes to do they just tell you that because they don't want to do the work.

Service? What service? Nobody knows anything about anything. Employees look at you like you're…read morebothering them and they are waiting for their shift to end. There are maybe 2 exceptions but they are probably hiding from the substandard humans this place has employed. And don't bother with the curbside pickup. Waited hours and hours. Went in to the store to get the product myself and was told to go wait in my car so they could go get the product. Ummm duh but you were supposed to have done that already. I needed to come in there??? When were you planning to get my purchase? Never? Lowe's, please wake up and hire people who give a darn. You got a lazy complacent group of look-alike adults.

Buying paint I shouldn't have an associate walking up and standing behind me while checking out,…read morenot speaking to me or offing help but just standing being me like I was about to steal paint. Really made me and my wife feel very uncomfortable especially being the only so called black people in line... it's 2026 ...McKinney Tx 75 and 380

I have always like this wholesale HVAC supplier. Still getting used to the new name. I like the how…read morethe staff is always eager to help me find the right part and get me out the door in a timely fashion. This is important in Texas because people depend on their AC to work and me to fix it when it breaks. This review would be 5 stars but the new website doesn't allow me to order or look up parts yet.

From the owner: Johnstone Supply Allen is a leading HVAC/R Wholesale Distributor with access to over 70,000 locally…read morestocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

The store manager needs to be replaced allowing these teenage kids to dress inappropriately while…read moreat work. They have a young man collecting carts with his pants hanging below his butt and his underwear showing along with his butt cheeks.

My first visit at this location. I was not able to get everything I needed at the Plano location,…read moreso I came here to try to complete my list of things I needed. First off, I think this location is one of the nicest, cleanest locations I've been to here in Frisco, Plano, and McKinney. After walking in, I could instantly notice the difference from the other stores in the area. Just felt very fresh to me. I walked around the store searching for my isle, it took me a little while to find it. Unfortunately, staff members walked past me multiple times, but no one ever came to offer me any assistance. This was the only down side to my visit. Some of the staff members looked like they really couldn't be bothered with a customer, so I didn't even bother asking anyone for help. Eventually, I found what I needed on my own, but they didn't have the full quantities I needed, so I had to head over to another location to try to finish getting the quantities I needed. Overall, I was impressed with how bright and clean the store was, service however, needs to work on being open to assist customers.