Recently has a situation with paint color and the paint assistant manager was exception! He helped us and went above and beyond.

Customer service picked up and was going to "transfer me to the garden section" because I was wondering if they had yellow flowering roses in stock and she hung up because it's late and I'm guessing no one was even in the garden section , guess it was too much work to walk over and see, step it up. read more

The male sales associate was extremely rude to me. He screamed at me upon arrival at the register then 2 other associates came running over to watch over me and only me not any of the other customers around me. He stood over me while I purchased my items and then looked underneath only my cart. No one else in line received that service. I spoke to the manager about it and he was very kind and apologized for the behavior. But the racial profiling is getting out of control. Please stop! I gave no one a reason to attack me besides the color of my skin. If everyone was being treated that way then my interpretation would have been different but they weren't. read more

A props review us in order! My last visit to this store wasn't perfect, but imperfections were handled beautifully my management - AND I worked with knowledgeable staff in multiple departments. Shout-outs to plumbing and paint. The garden center also had what I needed. But the star of the show this visit was Dean. When my special order item was broken and I didn't realize it until I got home, he went above and beyond to make it right. I hate that I'm forgetting other folks names - I know Leticia was one of them (maybe misspelled) - but the visit was Saturday Sept 10, 2024, and the guy in plumbing and the guy in paint were also great, plus other folks up front. So big props all around to this Lowes. THANK Y'ALL! read more

Closing by 9:50 when the signs clearly say 10 was a waste of my time. I was just going to pick up one thing really quick and be out before 10. read more

Actual purchase of dishwasher at Lowe's Home Improvement Store, Frisco, TX (store #1059) was excellent and took little time. Sales associate did a good job. Especially at great sales price. Only problem was the specific model we wanted was advertised as in-stock online and available right now Nov 25th. And could be installed right away. That was not the case. We were called the next day and told the store would not have the unit until Dec 5th. It was installed Dec 7th in less than an hour which was excellent. Both the sales person and installer did a great job. Lowe's needs to change their website to correct the available inventory on hand. In other matters we have shopped this store and others in area and found what we needed. Often there are sales associates to help one find stuff. read more

Lowe's Home Improvement - New dishwasher installed in less than an hour. Fits right in and works great - Hardware Stores Near Me - Frisco, Texas

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This place is terrible. We spent 2k on a dishwasher and they took 20 days to come out to install. Then they forgot a part and rescheduled for a week later, then never showed up. Ughh! I still have a dishwasher sitting in my living room after a month ‍ read more

They don't allow returns over 90 days or without a receipt. I can't remember the last time, if ever, I returned something to Lowes. Unfortunately I needed an even exchange for same item in different color and they would not allow it. Will not give my business to a company with unreasonably stringent return policy that punishes everyone. Hope refusing a $32 even exchange is worth losing my business read more

Went to return a damaged item that was purchased at another store because this store was 15 miles closer and they said I had to return to the original store to hold them liable. Wouldn't the sales receipt hold the original store liable? So now I get to drive 30 miles round trip or just throw away the $20 item and call it a day. Lowe's just lost my business. Hello Home Depot. read more

No matter where I go this truck follows me with the license plate temoc pl it's a bit too crowded I thought the isles could be a bit more spacious. Pretty slippery but they were washing the floors and they were marked appropriately unlike other places. Good selection and nice people . Nice plants and selection in nuts and bolt department. They give good customer service in the store . read more

I would like to recognize Lowe's employee, Darlene, in the appliances department who took amazing care to make sure we received our refrigerator we purchased. Both she and the delivery people were awesome! We bought a refrigerator in Feb and it was defective - Darlene made sure we received a new one after many phone calls trying to coordinate this for us. Thank you Darlene for giving us great service! read more

Old Mother Hubbard Went to the Lowe's Store, To buy her sad garden some plants: When she came there, The garden center was bare, And so her poor garden was scants She looked for pansies To decorate some; She looked very hard But in the end there was none. She went inside, Looking for Poinsettias to buy But when she got there that area was bare And what was there was ready to die. In the end she gave up This trip was a flup! She had to go elsewhere Because sadly this store had nothing but air. read more

Lowe's Home Improvement - Wow... really sold out! - Hardware Stores Near Me - Frisco, Texas

This is my neighborhood Lowe's. I wanted to say that it's always been a great experience coming to this location but one employee that really went above and beyond was Norman. I was having a hard time getting air in my tire and Norman happened to walk by, noticed, and offered to help. He proceeded to help me get some air into all my tires and let me know that the pressure gage was broken and so would not know the amount of tire air pressure in each tire. He then offered and walked quite far to his car to get his tire gage and helped me measure and get air in my tires. He was a lifesaver as my hubby was out of town and my friend and I were totally confused. Thanks goodness for Norman who went out of his way to help! What an exceptional associate! read more

If I could give zero stars - I would. I spent over 45 minutes trying to get someone to help me find an item that I needed. I must have spoken to five different people and they all paged someone to come help. I spent another several minutes hitting the help buttons in the area as well. No one. I finally walked the store and found someone and told them to please help - he finally helped and guess what? They didn't even have the item. Even though the inventory showed they had seven. I am more than frustrated at this store. Not even sure why I keep going back. I never get help when I need it. If I could have ordered this on Amazon - I would have. read more

We came in to get paint and Clint was the best person to help us! Recommended the best paint for our bedroom and tools Definitely recommend coming here and ask for Clint read more

Home Depot has a better selection on granite and backsplashes, just keep in mind that we all have different taste but as far as ours was not found at this store. I did like the way they have their demo kitchen and bath along with cabinets displays so that was nice. They had a few items on sale left from their Christmas inventory so if you are in need or search of some decor fir next year, come and get it while it last. read more

Need help buttons are worthless. Salespeople nowhere to be found & when you do find one they are no help. So I will plan ahead and order from Amazon. Oh and I had to check myself out so what's the difference. read more

When you live with a cancer patient your house really needs to stay clean! I went to Lowe's late to get a carpet cleaner. Mine was not working. Darren cane to the rescue! He helped me find one put it together and loaded it into my car! First class service. Thank you for your kindness read more

Lowe's Home Improvement - Hardware Stores Near Me - Frisco, Texas

In need of getting a new refrigerator. Loved that Lowes has several options in the store. Looked online and compared product options before narrowing down my selection. Was able to go into the store to compare the final three and pleased to make my final decision. David in the Appliances dept was very helpful, answered my questions, and setup our delivery and removal order. Was super pleased their inventory system was accurate with this being the last refrigerator in stock. Was able to select delivery date and preferred time. Got the call as promised the day before delivery to confirm and narrow down delivery time between 4 hrs. Great job Lowes and David. Can't wait to get my new whirlpool refrigerator!!!! read more

i adore meeting young polite ppl kenneth was amazing with and amazing smile annnnd so helpful i love good customer service thx kenneth! (sun may 1st 2:20 ) garden center read more

Lowe's Home Improvement - Hardware Stores Near Me - Frisco, Texas

Staff in Returns department needs to be trained on returning items on an LCA account. Directed me to the pros desk after informing me nothing is pulling up on my account under recent purchases. I told them they needed to scan the items first but told me our account was not pulling up any recent items and that I needed go to the pros desk. I told them they're going to send me back to the return department and told me well nothings pulling up. After going back and forth, I go to the pros desk for them to just send me back to returns. The district manager happen to be there after making my second trip around and she handled my situation in 2 minutes. Scanned the items like I recommended to the other workers. I wasted 45 minutes trying to return 4 items. Our company has been an account holder for 8 years. Please cut down our time on these visit with properly trained staff. Staff members are very friendly in return department, just need to put in more effort when helping customers and listen. read more

wanted to return an item that wasn't used but open package. the cashier said it was used because it was opened. i told him i had to open to find out it didn't fit. his definition of used was opened. won't be coming back to lowes. read more

I placed an order online (curbside pickup) with Lowes for lava rocks and Milorganite fertilizer. I received an email saying my order was ready to be picked up. I drove up to the store. They had the lava rocks, but I was told that they just sold the last bag of Milorganite that day. I was willing to come back a second time - with everything thats going on I wanted to be as flexible as possible. So I asked if they could text me when the received a new shipment. The guy at the landscape supplies told me that is something I would have to work out with customer service myself. I was still OK with that. Came home, tried to call customer service to find out that I am on permanent hold. Checked the order status online and found out that my entire order including the Milorganite has been marked as picked up, and my credit card has been charged the full amount. And I just can't seem to get through to customer service on the phone. For me, time is the most expensive commodity and the reason I make online purchases is to save time. Being on hold on the phone forever will not work for me, so I may have to drive in to sort this out faster. But this whole experience has left a very bad taste in the mouth and I question my own judgement to be flexible with Lowes curbside pickup. Please Lowes - learn to honor an order - especially after sending a 'order is ready for pickup' email... read more

I needed a bolt for one I'd broken on the s*x swing the night before. So, needing just that, I went to Lowe's. When I explained to the lady what I needed and what it was for she gave me a knowing smile and lee me to the aisle of fasteners. I found the bolt I needed. On the way to the checkout stand I passed the tool section. They had all kinds of power tools I'd never known existed. I pondered what I could do with these and quickly filled my cart with the latest cordless tools. They'll be fun to play with once I fix the swing. I paid for it all with more money from the kids college fund. They'll never know. Lowe's has everything you need. And helpful, open minded employees. read more

Excellent experience from beginning to end, especially in the midst of COVID-19. Woman in appliances was wonderful and helped us with the dishwashers. She was very informative. Next stop, carpet and he was awesome and went way above and beyond to help us. Also very knowledgeable and informative. The installation manager was helpful too. One of our visits in carpet she knew our guy was out to lunch and saw us. She came over to fill in and help us. The man who came to measure our home for the carpet was so nice and professional. Then the two men that came and installed the carpet in our home were amazing. So kind, professional, and helpful. Overall, best experience!!! Next up - to order and schedule the installation of a dishwasher. Sure hope it goes just as great. Fingers crossed! read more

I wanted a garden cart, not a wheelbarrow. In the garden department (aisle 30) they said they did not have one but there might be in Ladders, aisle 4. I went there. No carts. A customer service person said they were at aisle 31, back where I came from. The good news is I am getting my steps for the day. At 31, a customer service person scouts around and finds some behind some fork lifts. He says there are two sizes, one for $99 and a large one for $179. I wanted the small. He wrestles one out from behind the fork lifts and I put it on the cart I went and got from the front of the store while the wrestling was going on. Off I go to check out. Turns out this is the large one for $179. I drag it back to the back of the store where the fork lifts are to see if there are any small ones. No. I just leave it there on the cart. I go home. I get on Amazon. They have the small size GorillaCart in stock for $79 on sale, a $20 savings off the out of stock Lowe's offering. Free Prime Shipping. No trying to fit this thing in the car. YEAH! Total time to get this done. Two minutes. Two days later. GorillaCart is delivered to my door. Seems to me that when you asked for something at Lowe's the customer service person went with you to find it. Or maybe that was Home Depot. The GorillaCart is really great. read more

I usually wait until I get home or the next day to write reviews but I had to get this well deserved one star done right away. Based on many other reviews, it seems customer service and one employee in particular is causing a lot of customers problems. With that being said, the customer service at this store sucks. The guy that I asked for assistance, Jonah, made it very clear that he was annoyed I needed help. He was condescending, impatient, and dismissive. I noticed on his name tag that he just started working there this year. I'm guessing he won't be around too long. Stay out of customer service if you don't like answering questions and helping people find stuff. Pretty sad that this location has so many negative reviews about the same issue but chooses to do nothing about it. read more

Province at the front desk was extremely rude and yelled at me, and would not help me with my return process and refuse to help any other customer, and when I asked for a manager the supervisor, John came up and supported his employee and ignored all of the customers corporate needs to come to the store and address the situation as this is a Frisco location and you would expect better customer service send this, but it seems that they hire very poor staff read more

So I redownloaded this app just to leave a review. a Lowes employee at this location went above and beyond what is expected of him. His name is Zack (he's has the black ear gauges). Anyways, he is a perfect representation of the PROFESSIONAL Customer Service Lowes strives for. I've consciously made the decision to take my business to Lowes as opposed to Home Depot. Lowes is known for donating money to socially progressive community organizations. The CEO himself is known to be at stores, assisting customers as well. Anyways, today I went to this Lowes location, and all the very hard working employees took care of me. Various employees asked me very politely if I needed help with anything (I tend to look lost most of the time)..regardless if they seemed busy or not. Ahmed walked me over to the product I was looking so kindly without me even having to ask. And to top it off, Zack displayed amazing customer service and made me feel very welcomed, and it truly made my day. I know being an essential worker can be hard at times, but let me tell you..this staff is AMAZING. THANK YOU ZACK FOR MAKING MY DAY. It really is the little things. I will continue to support Lowes and tell my family and friends. read more

Bought a glass stovetop on the internet. The site said they had two left in the store, which is why I bought this particular one. Before we were heading down to go get it, a girl called me and said they sold one to a customer and the other one is on display, and they won't sell that one. I asked her to refund my money to my card and she says the card payment was just a hold and it should be there now. I told her to hang on and let me check and she hung up on me. She was very rude during this whole conversation and hanging up just made it worse. Pathetic customer service and will be going to the other large home improvement store from now on as I should have in the first place. read more

Contracted with this store last December for window replacement. 1 window left to be resolved and have emailed, gone to store, called, left voice mails and no one seems to care that this order is still open. Sort of fed up and will be escalating. Not right customer service is terrible. read more

The guy from the store helping us put our grill ( in a box) was so lazy, he did not even know how to use a dolly, I had to help him. He basically just dumped the box in our car and we heard a loud thud. Putting our grill together we saw that it had huge dents in the back. I wouldn't recommend this location to people read more

Display of the item we were purchasing was clearly marked $99 - get to the cashier and it rings up $129. Brought over the "manager on duty" and even though I had a photo of the display clearly marked we are waiting and waiting for someone to make the price adjustment. We spend thousands of dollars at Lowes and just moved to Texas and bought a new construction home! It's pretty ridiculous that it's "our fault"..... NOT returning EVER to this location!! Blake the "manager" needs some retraining!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Frisco, Texas

Once again, the customer service at Lowe's left me frustrated and vowing not to return. I attempted to purchase gerber daisies marked $7.98 which rang up at $8.98. I pointed this out to the cashier who said there was nothing he could do about it, which meant traipsing all the way to the customer service desk. The customer service representative refused to assist me because I expressed my angst with the incompetence of the staff. Another member stepped up and asked to assist in which I demanded my money refunded completely. This is not the first time I've been literally ignored by your staff. It'll be a long time before I spend my money with your company and I will share my experience with others. read more

Ahh good ol store #1059. Where there motto is "Make the sale no matter what but good luck getting it installed". The installers for my dishwasher failed to install the dishwasher after 3 attempts. On the 4th attempt they decided to simply not show up at all or call to cancel/reschedule. I was promised a refund in full for all parts and labor (excluding the dishwasher itself) which was over $500 in total. Instead I received a refund of $125 and was told by the "support specialist" that they couldn't help me any furt It has been 109 days since I purchased a dishwasher from this store which has yet to be correctly installed or had the labor refunded in full for the incomplete/inaccurate installation. Refer to [THREAD ID:1-E2ZJ4HL] where your "support specialists" wrote me off without offering further assistance. UPDATE: after communicating with numerous employees, the store manager, their customer care group, their Facebook page, and leaving this yelp review; I emailed the CEO whose office coordinated a refund for the labor. I've updated my review from 1 star to 3. I couldn't go higher than a 3 due to how long it took to get the refund processed, the fact that a refund was needed to begin with, and their terrible communication throughout this process including advising that they had already provided me with a refund which they had not. read more

Lordie. What a cluster. Ordered washer and dryer. Delivery people didn't speak a word of English and I don't speak a word of Spanish. Had to communicate via iPhone translation app. Not cool. They forgot to remove transportation bolts from washer. First load of wash caused machine to move so much it locked me out of laundry room by blocking door. Getting replacement has been an exercise in patience. Claudia, Dean, Bill - all employees and all incapable of fixing issues. Just one issue after another. Manager Dean promised it would be delivered on xx/xx. We'll just got a call it's allegedly a day early despite no one available. The saga continues. If you're in Frisco TX and you need an appliance, go elsewhere read more

I needed some last minute items for a new apartment and needed help figuring out how to deal with a slow drain and when one of the employees saw me reading the backs of bottles with an obviously confused look, he offered to help! That's the kind of customer service that you always hope for in these types of stores, but they usually rarely happen. Even more so, while we were talking another employee stopped by to make a suggestion! Great location with a friendly staff. read more

They took back my faucet without a receipt and really took care of me. This is why I shop here. Customer service is 5 stars all the way read more

Worst customer service, they never answer the phone and no one wants to bring you your order. Really incompetent. Seems like nobody wants to work read more

Horrible customer service at this store! We have bought at other Lowe's with no issue but this one takes the cake! Spent over $3k for LG washer and dryer and they did not take the door off to laundry room. Completely scratched both sides of dryer. If I wanted a scratch and dent appliance I would go to Sears Outlet. I call Lowe's to discuss and can't get anyone on the phone. In fact they will continue to hang up on you! Take your money to Home Depot or anywhere other than Lowe's. Even tried calling main customer service number and on hold for over 30 mins. I will take my money elsewhere. read more

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