I truly don't like posting negative reviews, but my experience here was just simply not pleasant. I took in my computer because I spilled water on it overnight and did not even notice until way later. I have had this computer for 10 years, so as you can imagine I take great care of it.
I was told I had to pay a diagnostic fee (which is fine - understandable) of almost $90. Which I gladly did. My macbook air started running a little slow a while back, so although I did want to fix it, part of me already thought about investing money in a new computer anyways. So if it turned out to be too expensive then I would not proceed with repairs.
After a few days I got a call that they were done with the diagnostic and that there indeed was water repair and that it needed to have some repairs done. The individual that called me told me it was going to be in the range of 500-600 (I don't remember the range exactly but it was enough to make me sit down). What repairs did it need? Well he told me they needed to replace the logic board and some pieces that connected to my display because it was shot due to me reconnecting it (by the time I noticed it had gotten wet-- it was too late I had already reconnected to the charger). I told him that I was going to take some time to think about it because that simply was more than I was expecting to pay.
He called me back after I didn't (I didn't even take a day to think about it) and asked again. I told him I would not repair and just pick it up and he became extremely pushy. I also did some side research on what it would cost at another location. At other locations they were going to charge less, even reimbursing the diagnostic fee if I chose to repair. He then proceeded to tell me he was going to talk to the manager and she could help me better. He was kind of struggling to answer my questions.
The manager then called me and told me more about the repairs it needed. She stated that it was not necessary to replace the whole board and that instead they could replace a few pieces and solder. She told me that if she did that it would be $378.
This is particularly what I did not like during all of my conversations with them (we had plenty): they were EXTREMELY pushy for me to repair my computer. Stating multiple times that they had already spent a lot of time doing work on my computer and that they just needed my approval. Which is completely inappropriate.
When I went to pick it up, the same individual that had the initial conversations with me handed me my computer and charged me. They had asked for my password to log in and make sure it worked, which I provided at the beginning, but they couldn't get in. They asked me to go in and input it to make sure that it worked. I did but it would not work, which happens sometimes. When I tried to go through the process of resetting it (through my apple id) it could not connect to the apple server id. When I tried explaining to the individual what I was doing and what was happening, he was extremely pushy and talked to me like I had no idea what I was doing (even though he was the one that had no idea what I was talking about), he even tried to teach me how, but it was just not going to work (i know how apple works). I told him that we could just hard reset everything since I had already saved everything. He told me they would charge me extra for that and would insist on saving my files.
Naturally, I told him I would figure it out and left the store with my laptop locked. This was an extremely frustrating experiencing. I went home and had no issue fixing it myself (didn't even have to hard reset just had to do a little research). He also jokingly told me "next time don't plug your computer back in when there's water damage" and by that time I was so frustrated I wanted to walk right out of the store.
WORST PART: laptop now has multiple scratches on my screen. It has a huge one. When I dropped it off, it did not have a single one (as I mentioned this is my baby). In short I WOULD NOT recommend this location for laptop repairs. read more
