Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

I recently transferred my service from AT&T to Verizon and visited this location for assistance…read more Unfortunately, I was told their system was down and that I would need to call customer service. When I explained that I did not currently have phone access, the staff offered no alternative solution other than to go to another location until I asked to use their phone. I then spent over two hours (2 hours and 13 minutes) on the phone with a Verizon representative while in the store, with very limited assistance from the staff. During my visit, I also observed another customer come in needing help, and the staff appeared to quickly find reasons they could not assist them either. I was later informed that this location is a third-party (indirect) Verizon retailer. Based on my experience, I would strongly recommend visiting a corporate Verizon store for assistance, as the level of service may differ significantly.

After waiting 45 mins to talk to a human for customer service on the phone, they won't let us pay…read moreoff our final bill because our numbers aren't activated with them anymore. I guess you don't want your money- fine by us. Imagine being the one trying to GIVE someone $500 and having a hard time. We go into the store to make it right and we're met with the rudest, most bothered, useless, dismissive wonder. I have no idea what possessed this little fella to go into any type of job where he speaks to other people, and is supposed to be helpful, but he's about as pleasant as a Brillo pad. Before we even get our sentence out-"You have to call customer service" We tried that, why else would we be in here. Try to explain the whole situation and he cuts us off again "Then the account is closed." Try to elaborate one more time "They'll send you a final bill in the mail." Clearly we interrupted his paid time to stare at his phone. Across this board this seems to be a trend with Verizon employees. Work ethic of a cucumber. You absolutely don't have to put up with this, it's not normal with any other phone company.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

The store is a corporate store, meaning you can get a lot more service for your buck than a…read morelicensed store. But this review is about Jose'. What a terrific representative for the store and for the brand. Most salespeople, especially those in a retail setting, are measured on how many of "x" they can move in a day, week or month. I came in for some information and advice and received ample amounts of both: good info about the plans and promos, terrific analysis of my current plan config, and recommendations about how best to proceed. If you're in the area and in the market, I urge you to stop in and insist on seeing Jose'. You won't be disappointed. In fact, I'm off to upgrade my plan and device right now!

My Husband and I came to drop off his old phone after upgrading because he was upgraded with a…read morephone with much less storage by mistake. After providing the information the store manager stated we could no longer drop off because it was past the 14 day mark. We called ATT Customer Service and they said yes it can be done, the manager then said well not here you must go to the store you originally upgraded from. While still on the phone with ATT Customer Service they stated this store can print a UPS label and provide a box to have it shipped to the original store. While the manager did print the label she said ok now go drop it off at the UPS store. We advised her that the ATT customer service stated the phone could be left at this store and they can ship it off. The manager Sheree stated she will not ship it out, if we want to return it we must take it ourselves to the UPS store. We explained what customer service told us and what the process on the label states and yet Sheree still said "I will not ship it you do it yourself".

Just moved here from out of state and have been having one week of not so fun missed calls, broken…read moreand cut calls. No matter what side of the house (even on the outside) AT&T has NO good coverage at all. My bars are always at 1 (ONE) that is not a good thing, specially when AT&T has their headquarters in Dallas Texas. Well after a few retail stores that service and provide AT&T, we have been and are very disappointed with the quality of their cellular and WiFi service. Bye bye and hello Verizon!

Most useless ATT store I have been on, staff are rude, can not look at watches as they were all…read morestolen and takes forever to get new ones to try

My experience today is exactly why I have stayed with ATT since 1990 when I got my first…read morephone.....a bag phone! My daughter needed a replacement phone so we went to our local ATT and we were very happy to be greeted by our favorite ATT representative, Jesse. I'm not even sure we were there a whole 15 minutes because Jesse knew exactly how to get us started on receiving the phone. He is professional, friendly, and efficient. Actually all the representatives in there are, but we knew Jesse would take care of us. Highly recommend this branch and ATT

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only…read moreto later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing