My experience today is exactly why I have stayed with ATT since 1990 when I got my first phone.....a bag phone! My daughter needed a replacement phone so we went to our local ATT and we were very happy to be greeted by our favorite ATT representative, Jesse. I'm not even sure we were there a whole 15 minutes because Jesse knew exactly how to get us started on receiving the phone. He is professional, friendly, and efficient. Actually all the representatives in there are, but we knew Jesse would take care of us. Highly recommend this branch and ATT read more

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only to later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing read more

I don't trust the manager and how this store is managed They lie about prices when buy a new phone They won't print a bill and review with you You buy a protection screen for a phone One month later you need to place under the warranty and they no longer provide the service read more

This corp store is Amazing!!! Jamarlin and Jemario went above and beyond for me and my family!!! They were incredibly kind and efficient, Jamarlin took what I thought was a confusing and complicated issue and work brilliantly to break it down and solve each part quickly and effectively. What a great Team!!! read more

A big shout out to Andres who helped me when 7 others could not. Thanks for being awesome, Andres!

This store is so amazing! Today I walked in and got all my questions answered and Isiah was so helpful with helping me get things situation on my account! read more

Had a great experience with Dalton today. He was able to go over our options and even gave us suggestions on ways to save on our monthly bill. We always feel taken care of when we visit this location. read more

Horrible experience, the manager MW is truly horrible at customer service and doesn't have the wherewithal to run this business. He is operationally inept in my opinion! read more

AT&T Store - This looks like in my opinion, the store manager, Matt White - Mobile Phones Near Me - Prosper, Texas

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This store does not have it together. I'm filing complaints with corporate as we speak now. I just got hung up on 2 times by Dalton. I am now on my way to speak with his the manager of this location and to close down all 4 of my phones. I will not do buisness with a clown company like this anymore. Thanks dalton for making your company look like trash because you think it's acceptable to talk over a customer and then hang up on him. Waiting in hold while driving to the store. I want to see how busy these people really are or if he's being decisive. Poor management lets employees do this. read more

Mr. Piper was excellent, he made sure ATT's mission of customer experience and customer satisfaction was delivered with care. He made an impactful difference by providing me with expedited and superior service. I appreciate you Dushun. Keep it going! read more

Chris what amazing and helped me out with trading in an older phone. Great customer service!

Not really a knock on the local store but corporate. Someone at your company pushed the ATT TV out to meet a deadline & sacrificed quality! It's not ready for prime time. Successful ads, customer purchased, and it failed operationally! My kids in college can't access local channels. Lots of double local channels, 1/2 work & 1/2 did not. Can't access HBO max on family Roku's, only main TV. Guide is SO clunky. Need to exclude unwanted & unsubscribed channels (Spanish for me) from view. Main TV guide is numeric order & additional accounts are alphabetical. Try marking HBOMax or Netflix as a favorite. You can't it just opens. Kids were home for Thanksgiving so didn't get feedback in time to return in 14 day return window by a couple of days. Account is fixed, but neither customer service nor the local office will accept the equipment. I've made multiple trips & calls to try to resolve it & it's a "shit show" where the right hand doesn't know what the left is doing. Y'all should stick to the phone business because you don't know what you're doing in TV. read more

The folks at the store are great highly recommend them espe Matt, Top knot j the problem is the company messed up my bill and won't fix it til I pay the past due balance extortion at its best. Avoid this company at all costs unless you want to be frustrated read more

Went into the store for new phone. Julio helped us - he was great!! He was more than helpful, he was patient and professional.

Customer beware! Terrible customer service! Went in to upgrade my phone and attempt to cross sell me addition services for my cable. I told them I appreciate it, but at this time would pass. Store Manager continue to press the sale and got irritated when I continue to say no. Then an additional salesman attempted to get me to sign up for the new cable plan. After I told him no the original saleman came out and told me that the phone I was attempting to upgrade to was out of stock. He had previously told me it was in stock! I left after 45 min of frustration! read more

Store screwed me out of I phone upgrade, costing me an $800 dollars trade in. They applied a credit to the wrong phone plan. They wouldn't reverse the transaction. read more

We recently ordered two new phones to replace older ones and Isaiah helped us set up our phones and get everything we needed. Great customer service and we were helped the moment we walked in (on a Saturday). We went to a different store first who were not willing to help us at all, even though we me ruined that we also wanted to purchase accessories. read more

Walked in and everyone just stared at me. I said hello and everyone looked at each-other like they were waiting for someone to finally step up and do their miserable job. When someone finally started helping me he was quick to suggest me to leave for reasons they could easily resolve. I did leave, went to Verizon across the street and bought a phone and switched over to them instead. This was the most shameful store i have ever seen. read more

I called the 800 number to have a credit processed. I switched my plan and noticed that my auto pay credit was not applied so I called to ask why & the customer service rep told me that it would take a few cycles. Her statement was incorrect as I had been a customer for some time and this was just a billing error. This is not the first time I had an issue with AT&T and I asked a general question about timing if I wanted to disconnect one of the lines. Never once did I say "Disconnected my line". To my surprise a few hours later my phone line was disconnected. I called AT&T and was told that my husband had requested that the line be turned off. That was completely untrue. They further investigated and said the customer service representative made a mistake. read more

Probably the worst customer service I have ever experienced. Rather drive down the street to the next location.

Marlisa over at the AT&T Gates of Prosper was so helpful today. My wife had lost her iPhone 11 Pro Max and she helped us navigate through locking out the old one, and getting the new one set up exactly as my wife originally had it. She was so polite to our whole family and very knowledgeable making the experience quick and easy. I highly recommend asking for Marlisa if you need anything! read more

AT&T Store - Marlisa over at the AT&T Gates of Prosper. - Mobile Phones Near Me - Prosper, Texas

Marlisa was fabulous!! Had a great experience. She even saved me money on my bill. Will definitely come back here in the future.

Mason did a great job helping me with an iPhone upgrade and switch of phones with a secondary number. It was a bit complicated to me but he knew exactly what to do. read more

I want to share my experience with this AT&T location in Prosper. After recieving my upgraded Samsung device on October 10th, I experienced some problems with the device and contacted this store. I initially worked with Mason who was certainly professional, but was unable to address my specific concerns. I went home and phoned Samsung directly at which time, they recommended that I call them while onsite at the store. I contacted the district manager over this location, Tim, and he was kind enough to introduce me to Mark, the store manager, who met my needs 100%. The other night, with a wild storm blowing outside, and approaching closing time, he and Ana, his associate, worked with me until I was 100% satisfied, even though the device had come from the online store, not their location. He could have sent me away and directed me back to the online reps, but he cared enough to make sure I left completely whole. I will absolutely make this my location of choice whenever I upgrade again and buy accessories. I highly recommend that you do too!! Thanks for caring you guys. Your follow up and your interest in me was priceless! read more

We went to this store not knowing if it was a corporate store or not. We should have gone to Allen. She took her flawed and bubbled Zagg glass + luxx "screen protector" in it's original box she paid $50. for into the store wanting to exchange it. I warned her earlier this year not to buy the dang thing and get ripped off when she bought her iPhone 8 Plus. So after waiting for 30 minutes with only 5 people on the list, she's finally helped and informed that she has to take it to all the way to the mall kiosk at Christmas and pay $7.00 for an item on warranty. As we get in the truck, an employee came out and accused my wife of stealing the screen protector when she entered and left with the same package in her hand. Is this normal for longtime AT&T customers to be harassed and accused of theft especially when you walk in giving your name and number? Us and the box were in total view of cameras the whole time. My wife is going to approach the Store Manager wanting District Manager info tomorrow regarding this accusation. We will never ever enter this store again after tomorrow. Sprint sucks, but T-Mobile is looking better and better. (Review left by hubby). read more

I was gong to share a similar experience although terrible customer service sums it up nicely. Go elsewhere.

I walked in, there was no wait. The agent was quick and got my phone covered under warranty a new phone is being sent out. It was a painless process. read more

It hardly took any time at all to do my upgrade at the prosper store. Logan was super helpful. I'd come back to work with him any time.

Best carrier store I've ever been to. Everyone in this location is professional, knowledgeable, and transparent. This is also the location to go to if you are looking to change or set up television. They showed me a lot of different options and price points to keep me in budget. Very happy with my AT&T Now television service, and phone service. read more

Awesome experience. Prompt service, the staff is friendly and personable. They took great care of me. I will definitely be using this store location in the future for all my phone and internet needs. Oh they also have Direct TV- so much better talking to these guys that someone in Timbuktu on the phone!!!! read more

After months of trying to sort out my bill using online customer support, (I was due a credit from Assurion/ AT&T for a 250.00 deductible) I finally had to make the trip into my local store in Prosper. Abdul and Hawk were awesome. Even with their help it took 3 hrs to get it sorted out and resolved. The 5 stars is a review of this store and their customer service. My review of AT&T online support system is less than 1 star. It is a nightmare trying to deal with AT&T online customer support. There is none. read more

AT&T is the absolute worst company when dealing with customer service. They allow there sales ppl to lie to there customers in order to get the sale and switch them to AT&T. Do NOT switch to AT&T. Go somewhere else. read more

Great service. Short wait. Helped us get the right product. Very impressed and would def return!

Moving can be such a pain. The previous people that lived in our new place did not stop their service and we had troubles getting our new service hooked up. They did a great job helping get our internet hooked up. Logan was professional and curious through the process. read more

Awesome customer service, Had bought New Samsung S10e, at Frisco- Eldorado store and gotten NO help about operation of New phone. As old phone was over 12 yr old, needed to learn about new one. Went to Prosper store 2 times and was assisted by 2 outstanding reps.... Tayler and Logan, on two consecutive days. each of them worked with me for well over half an hour explaining and showing me how to operate the many features. and told me , that if I need future help, come on back. Great Representation for ATT. KUDOS !!! read more

I would recommend taking your business to a different AT&T store. I experienced the worst customer service at this location. Aside from an incredibly long wait for service, the service reps were rude and unhelpful. They added a new line to my account, but did not mention that there would be extra fees for setting it up. Which I don't mind the activation fee, but please inform me up front. They told me that the phone that I wanted was not in stock and to come back within 14 days to get the phone. When I went back to the store 9 days later, they said that the promotion ended so the 14 day window no longer applied. They charged me $87 for service that I could not use and were unwilling to work with me to resolve the phone situation. I contacted AT&T via phone they were helpful, polite, and able to help resolve my problem within minutes. **I will not return to the Prosper store. However, I have been an AT&T (Cingular) customer since 2006 and will happily continue to do business with AT&T future. read more