Upon arriving the guys were very welcoming. I had used another Battery Plus closer to the house where I purchased the battery I needed to be replace. It was still under warranty. The first place only told me where the two sites that had my needed battery in stock. So, I showed up to the second place, this one. They were unaware I was on my way and what was needed. My understanding the process should have been the first place should call and confirm the second site had the required battery and what was going to be expected. They had not. So, this place took control and satisfied my warranty and was very pleasant to work with. Too bad they are not closer or this would be my go to place for battery needs. read more

Got 2 fob batteries replaced within minutes. Great service. I highly recommend this establishment.

Empty store with 1 employee. took 10 minutes for him to tell me he didn't know how to copy a key

Horrible customer service! Skyler, the assistant manager, is hostile, aggressive and so unprofessional. He made me feel so uncomfortable and physically unsafe. After insulting me, calling me "an angry old lady", yelling at me and belittling me. Mind you, he's only 26, he was sure to tell me that! BEWARE OF THIS PLACE! AND THE LIFETIME BATTERY REPLACEMENT PROGRAM. ITS A SCAM! read more

The employees were extremely nice and super helpful. They are helping me for the second time with a cracked phone. They were knowledgeable and ordered a couple of parts for me that weren't on hand. I will recommend them to friends in the future. read more

My day started with a flat tire, 16 year old with an alternator needing to be replaced, and 18 year old needing a remote battery since the battery went out. One of the best parts of my day was going into Batteries Plus and being greeted by a young man eager to help me as I walked through the door. I needed something quick and he helped me with what I needed and I was out the door. I appreciate hard working and ones that provide good service. read more

In my second attempt to buy a car battery at Batteries Plus, the guy says he can sell it but can't change it out. Even though the store wasn't closing for 45 minutes, he said they don't change them within an hour of closing. Two weeks prior at another Batteries Plus, they wouldn't change it because it was sprinkling outside. After rejecting my business, he rudely told me I should have called. Somehow it's my fault they don't do their jobs. Never again will I buy anything at this chain. 3/18/24. read more

These guys replaced the batteries in both of my car's key fobs. It's great that they're covered for life - sweet! I also picked up a box of AA batteries they had on sale. Great place for your battery needs! read more

Came in here on a Monday to get my car key batteries replaced, unfortunately their credit card readers were down. I was informed about a warranty that I possibly could have gotten, but maybe would not apply if I had it at another franchised location. These guys got my batteries replaced at no charge and wouldn't accept any tip either. Great employees, great store, this is the type of service that has been forgotten about!! read more

I called and spoke to a very kind gentleman over the phone I forgot his name but he helped me at 1:10 on Wednesday, and he helped me with my omen gaming laptop, it requires very specific parts, and he was not able to provide me with the part but he was so helpful and kind it was awesome to hear this kind of customer service. Which Best Buy lacked!! Thanks again! read more

Batteries Plus - Needed a specific charger and he was kind to help - Electronics Repair Near Me - Plano, Texas

I have a small collection of watches, battery replacement can be costly, however battery plus saved me more than half of the cost of going to the manufacturer for battery replacement. Now, there is a catch, if you're taking your luxury watch to get battery replacement, they are reluctant to change the batteries unless you waive liability. My cost with manufacturer was greater than or equal to $55 (not a lifetime battery)... They gave me lifetime batteries slightly over $19, and when replacing batteries in 12 watches, that bill was a lot less painful to the wallet. read more

Took my son's watch in for a battery replacement at the store at 4568 Highway 121 in Plano, Texas. Shelly, the employee who helped me, was soooo helpful. Putting in the battery was easy, closing the back was the hard part. I had no idea how difficult this could be, but thanks to his persistence, he was able to close it! He was very professional, informative, and kind. You have a great employee, he's definitely a keeper! I will definitely recommend this location to my fam and friends. read more

Just went in because my lock button was constantly going off when it was just in my pocket or hand. Wish I got the guy's name but he fixed it, replaced the battery, and sent me on my way free of charge. I'll definitely be going back next time I need something! read more

Was in need of a battery for a pulse oximeter. Looked online and found it but thought, "I'll try a local battery specialty store". Looked on this company's website and the battery showed to be in stock, I selected a location, put the battery in my Cart and then realized there were two models of the battery and I wasn't sure which would work (couldn't get it sorted with an internet search). The next day I called to get help but no one answered despite being three hours after open time. I decided to make the 25 minute drive since both models showed to be in stock. I walked in, told the rep what i was after and I needed to sort out which model I needed. He looked it up and said, "we don't have those in the store and it doesn't look like we can order them". I replied, "your website shows you have them and I was able to one of them in my cart to purchase and pick up". They guy let out a short chuckle and said, "you can't trust our website. It's usually wrong." I left. Nothing more to add. There are the facts. In response to Frank with Batteries Plus - I don't think you see I replied but I'm going to do it. How would you possibly know what battery I was trying to purchase? Maybe the employee recognized me by the details provided but doubtful. I can absolutely assure you it is not rechargeable. read more

I had a watch that needed battery replacement. The place in the nearby mall wanted $80.00. Brando. At Batteries Plus Bulbs fixed it for $21.00 as I waited. Great job excellent service, thank you read more

Super convenient place to buy rare light bulbs. I work in an ISO 800 cleanroom and we have very specific fluorescent light bulbs in our workspace. When one of them burned out, I looked all over online and couldn't track one down very easily. Gave these guys a call and they were friendly and promptly found a replacement bulb for me in stock. It was affordable and I was back in business in no time! read more

It is kind of pricey. But the service and the warranty is outstanding! Highly recommend.

I've been using this battery store for years now and who knew - they now sell lightbulbs! The name change makes sense now!! I'm very happy because I can now get all my lighting and electric needs in ONE place instead of shopping around to find the odds and ends supplies for my house. Thanks batteries plus! Great one on one customer service too! read more

Batteries Plus - Electronics Repair Near Me - Plano, Texas

My husband brings his full watch collection in for batteries every year or so. He purchased the lifetime battery replacement option for each watch. For the second time in a row, they can't "find" some of the watches' lifetime replacement in their records. So for those watches another lifetime battery replacement has to be repurchased. Why would we buy that option on some and not others? This trick is so unfair. And since it has happened on more than one visit, it is clearly a scam. read more

I brought in a rangefinder (golf) to see if they could fix the wiring that had disconnected. I dropped it off and they said come back after lunch. The fix was completed, and when I tried to pay they said no charge, just come on by next time you need something! Very surprising and great customer service, highly recommend them. read more

Geo was very friendly and helpful. Make sure to look for him. Price was reasonable. He also tested a battery on another car for me. read more

Just bring anything that needs a battery or bulb here and they will have it and install it for you on the spot. I am there frequently. Good idea to get the battery replaced in our automobile key after you have had the car a few years. Otherwise, you may find that you cannot enter or start your car. They have the batteries for his and will install for free. read more

Sales person is so rude I'm talking to him and he is eating his peanuts and drinking soft drink no respect, he is not professional when I got my battery he tried to avoid to install it he said I don't do that, but they do have the sign by their door they install it, if I didn't have the warranty I will never purchase from them. So rude people, read more

I have to say, I have been going into this store since they opened and I am always treated as special!!! I am very impressed with the knowledge, friendliness, and overall awesome excellent customer service by Vinnie and Bassil! They are awesome! Will go here for the best service forever!!!! read more

I have been going there for many years now for all my battery needs.....NOT ANYMORE! They no longer do "one time only" battery installs on watches,only lifetime replacements. So now to it cost $15.99 + tax = $17.31 to replace a watch battery on my wife's $20 watch she wears doing yard work. No other options available according to the store associate. Save money and go elsewhere is my advice if you only want to pay for the 1 battery you are actually buying. read more

When I contacted you refused to help me and were extremely rude saying I am speculating and putting words in your mouth. That is not good customer service and you have lost customer trust. So I will NOT be contacting you in fact I have reported your store to Duracell. So thanks but no thanks. read more

This place is awesome. Lifetime guarantees on their batteries? I was getting ripped off at the mall earlier until I found about about these guys. Great deal! read more

Salesperson mumbled when spoken to even when asked for clarification and to speak up. Could not look us in the eye. Pupils dilated, strange aroma in store. read more

I just left Batteries Plus Bulbs for the umteenth time in over 7 years. Battery buying can be hassle, but not here. I've been dealing with the same employee, Vinny Fiore since I started coming here. Every time he sees me, he remembers the exact batteries I need. He's incredibly knowledgeable and friendly and very pleasant to work with. I do get some bulk stuff online. But when it comes to my car Fobs or other special battery or bulb needs, I go straight to Vinny! It's a comfort going to a local store and seeing the same friendly face. I'll keep coming back. 5 stars from me. Verified purchases today, iphone battery and 2 key fobs. 5/25/2018. Thanks Vin ! read more

Best place for watch batteries! Very speedy, helpful and best prices around. Also getting a laptop replacement battery for about 1/3rd of price anywhere else. Great service and great prices! read more

I am not sure if you would even want to call what i experienced Customer Service. I have a car battery that is no more than 4 months old that i just had replaced and it is BAD and I am unable to start my vehicle so now it is stranded with no battery. I tried to have the battery charged at a well know auto shop and was advised it had a bad cell, no biggie stuff happens. I called Batteries Plus and advised the rep of the situation and was instructed to bring the battery in since it was under warranty. I wasted my time rushing to this location because it is the only one open on a Friday past 7pm. I get to the store and was advised that the information i was provided on the phone was incorrect because the rep i spoke with was new. What in the world does that have to do with me when i am in need of a replacement battery. He works there so he should know what he is telling the customer. I was told by the rep on duty I WISH YOU WOULD HAVE SPOKEN TO ME BECAUSE I AM NOT NEW. I don't know who is new and who is not at a location when i call and really could care less i just want good customer service. Maybe i should ask the person if they are new if i EVER decide to call this place again. The kicker to this whole situation is, not only was i advised that A) THE BATTERY MAY NOT EVEN BE THE CORRECT BATTERY FOR THE VEHICLE, B) THE BATTERY IS TO LOW FOR IT TO BE COVERED UNDER WARRANTY. C) WHEN I WAS FINALLY OFFERED THE OPTION TO HAVE THE BATTERY CHARGED, BUT IT WOULD TAKE AT LEAST 24 HOURS AND TO RETURN TO THE STORE TOMORROW AROUND THE SAME TIME WHICH WAS ABOUT 7:45PM ON A FRIDAY, BUT WAS ADVISED THEY CLOSE AT 7 ON SATURDAY? So not only was it a waste of EXPENSIVE gas but a waste of time because my vehicle is still without a battery. Stick to AUTO ZONE they have better warranties and no hassle. THE BATTERY IS TO LOW!!!!!!!! WOW!!!! If there was an option for no stars this place would be the grand prize winner!!!! read more

Called to see if they had a charger for my camera. I was explicit in my description I was told they did. I gave the battery model number Called back to reconfirmed Drove 40 minutes to get there I was told by another salesman they didn't have what I needed Frustrating to have an idiot answer the phone and not no what he was doing and be so stupid he couldn't give an accurate answer Won't go back read more

Came in to get apple watch screen fixed as the adhesive had come off. Brandon and Bassil did a great job. Fast service and great pricing. Thank you read more

If I could give a no star review I would!!! Absolutely no customer service, and that's from the manager. Our company buys batteries from every batteries plus in DFW and this one refused to take our companies credit card over the phone. Manager didn't want to talk to me and answer to why he wouldn't do something that every other store does. Now I'm driving to another store that will complete our company transaction like they always do but all together this whole thing added over an hour of time to my job. I will never come back to this batteries plus to do business ever again. read more

I arrived at Batteries Plus promptly at 8AM. Per the company website and the sign on the door, the business is supposed to open at 8. At approximately 8:25, a very hung over man unlocked the door, yawned and asked me what I wanted, then proceeded to get on the phone. He was sweating profusely, and it was obvious he'd had a fun night. I will not go back. read more

Very helpful and informative about their batteries and lighting, great specials on lED's, Ask for Bassil he we excellent and knowledgeable.

I went here to get my phone fixed and battery for my watch. The employees were very helpful, friendly, and knowledgeable like always. Fixed them very quick. Every time I go to this place I leave happy and satisfied especially dealing with Brandon. Good customer service seems a priority here and he is an example of it read more

Do not buy the iPhone screen thinking the free "lifetime" warranty is any good. You have to register online, pay $6.99 and wait 2 weeks

I had a good experience with the store. Backup battery for our internet went down. Called to see if they had a replacement. It was waiting for me when I came in and they will recycle my old battery. Best part less expensive than prices I saw on internet. read more

Amazing service! Went in there for a couple things and I got exactly what I needed! The employees were very helpful the second going into the store. i would highly recommend this place for any battery/lighting needs read more