These people are commission based and will have no issues misleading customers in order to get a…read morephone out of the door. Completely mislead me and caused billing turmoil. Will be leaving Verizon after almost 10 years of service.

My husband and I came into this store for the first time yesterday. We just moved to Texas from out…read moreof state and both got new phones so there was a lot to do to verify us and set up a new account and new phone numbers. We were helped by Adrian and she took amazing care of us! She navigated us efficiently through the process and asked all the right questions. Thank you!

My experience today is exactly why I have stayed with ATT since 1990 when I got my first…read morephone.....a bag phone! My daughter needed a replacement phone so we went to our local ATT and we were very happy to be greeted by our favorite ATT representative, Jesse. I'm not even sure we were there a whole 15 minutes because Jesse knew exactly how to get us started on receiving the phone. He is professional, friendly, and efficient. Actually all the representatives in there are, but we knew Jesse would take care of us. Highly recommend this branch and ATT

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only…read moreto later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing

This isnt about this specific location - but it is about the total Optimum experiance I have had,…read morewhich is terrible. The have the worse customer service I have had to use. They will set you up and expect you to service the product they install incorrectly. They will still bill you and expect you to pay for it, even after you cancel because it is not on the right billing cycle. TERRIBLE

If I could -00 stars to this company, I would. Customer service is terrible. Cancellation of…read moreservices is HELL. Had to make an FCC, BBB, and Tx Attorney General complaint to speak with someone in English to terminate service. Do not recommend, at all.

The worst store/company. We went in to upgrade phones and lines. Prior to leaving the sales agent…read moregave us two trackers. We specifically asked him if there was any cost involved he said no they're just free. A few months later I noticed a charge on our account for $8 for the free trackers. I called T-Mobile and they said the only thing they can do is deactivate them but we have to pay an equipment fee of $4/month for 24 months!!! I have zero use for these. They said I can call the store and it's the managers discretion to take them back. I spoke with Alejandro where he explained that he could not do anything and I will have to continue to pay. This is a scam and theft!

Alejandro was a great help in getting my rebate taken care of! I was avoiding coming in but he…read moremade it easy!

Quick and efficient screen repair! However, need to make sure their Groupon states that the offer…read moreis only good for not previously repaired screens. That disclaimer is not listed in the fine print. James- thank you for the quick response below . While you provided the same price, I had still already purchased the Groupon specifically for this purpose. Fortunately, we contacted them and they refunded our money.

Excellent work performed. I needed new iPhone battery. It was completed in under 20 minutes. I have…read morehad 4 batteries replaced over several different phones the last 10 years.

I like this place and Ali was really friendly and did a great job. I recommend people come here for…read morecell phone issues. I messed up my screen and frame really bad and Ali easily replaced my screen. Fair price.

It was he second time I took an iPhone in to replace the battery... they did a great job and I'm…read morevery happy with the charges too.

My husband broke his screen during snow storm and got his phone screen fixed in less than 15 mins…read moretops. Great attitude from Pete. He's is there even in the harsh weather and providing outstanding service. Would totally recommend anybody to get any service done here

They seem underhanded. they don't tell you that you have to pay in advannce to order a product…read more then when you try to cancel the order they say that they cannot cancel because they don't give refunds. also, they dont give you a receipt.

Got quoted $510 by another place due to issues with my charging port. Not sure what they were going…read moreto replace but they said it had to be a number of other things as they couldn't replace just the port. Not sure what the issue was in the end but he got it fixed real quick for me and nowhere near $510.

Lmao this place is a joke. I bring iPad in because battery isn't charging and he plugs it into some…read moredevice to see if it would charge then says no charging, motherboard bad. I'm sorry, you plugged it into some random little device, you didn't open it up or anything. I'm not gonna take "motherboard bad" without you actually looking at the iPad. Lame, won't return, there's a million other smart device repair shops in McKinney

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.