My husband and I came into this store for the first time yesterday. We just moved to Texas from out…read moreof state and both got new phones so there was a lot to do to verify us and set up a new account and new phone numbers. We were helped by Adrian and she took amazing care of us! She navigated us efficiently through the process and asked all the right questions. Thank you!

You should be able to make changes to your account in store. They only allow new purchases. Found…read moreout after waiting an hour

This store is a complete scam. I was told by the employee that the watch would cost 99 cents, only…read moreto later discover on my bill that she secretly put it on an installment plan and added a completely unnecessary insurance charge of $16 per month without my consent. What should have been around $10 a month is now costing me nearly $40 a month. I firmly believe the insurance was added intentionally to boost her commission, and I was clearly misled about the actual terms of the purchase. This is deceptive and unethical business practice. Do not shop here. Always check your paperwork carefully if you do( they never had me sign nor gave me a receipt) better yet, avoid this place altogether. i hope this review somehow makes it to corporate . This is unethical behavior and i HOPE their district manager is made aware of what these people are doing

I don't trust the manager and how this store is managed…read more They lie about prices when buy a new phone They won't print a bill and review with you You buy a protection screen for a phone One month later you need to place under the warranty and they no longer provide the service

This isnt about this specific location - but it is about the total Optimum experiance I have had,…read morewhich is terrible. The have the worse customer service I have had to use. They will set you up and expect you to service the product they install incorrectly. They will still bill you and expect you to pay for it, even after you cancel because it is not on the right billing cycle. TERRIBLE

If I could -00 stars to this company, I would. Customer service is terrible. Cancellation of…read moreservices is HELL. Had to make an FCC, BBB, and Tx Attorney General complaint to speak with someone in English to terminate service. Do not recommend, at all.

The worst store/company. We went in to upgrade phones and lines. Prior to leaving the sales agent…read moregave us two trackers. We specifically asked him if there was any cost involved he said no they're just free. A few months later I noticed a charge on our account for $8 for the free trackers. I called T-Mobile and they said the only thing they can do is deactivate them but we have to pay an equipment fee of $4/month for 24 months!!! I have zero use for these. They said I can call the store and it's the managers discretion to take them back. I spoke with Alejandro where he explained that he could not do anything and I will have to continue to pay. This is a scam and theft!

Alejandro was a great help in getting my rebate taken care of! I was avoiding coming in but he…read moremade it easy!

Excellent work performed. I needed new iPhone battery. It was completed in under 20 minutes. I have…read morehad 4 batteries replaced over several different phones the last 10 years.

Mike is an awesome resource for any phone or tablet repair. Responsive, reasonable and quick with…read morerepairs. Took less than 15 minutes for 2 cracked iPhone screens. He's still in the same location by U-Haul but closed his storefront for those that can't find him. Appointment only. Highly recommend.

It was he second time I took an iPhone in to replace the battery... they did a great job and I'm…read morevery happy with the charges too.

Zach fixed my phone in minutes. Well done! I will definitely return if I need any service!read more

These people never pick up the friggin phone. Paid in advance for a repair, and cannot get…read morethrough. Go somewhere else.

Customer service is trash. I'm not sure if they have switched management or staffing but prior I…read morecould get more information about repairs without being gaslighted about prices and time.

Got quoted $510 by another place due to issues with my charging port. Not sure what they were going…read moreto replace but they said it had to be a number of other things as they couldn't replace just the port. Not sure what the issue was in the end but he got it fixed real quick for me and nowhere near $510.

Lmao this place is a joke. I bring iPad in because battery isn't charging and he plugs it into some…read moredevice to see if it would charge then says no charging, motherboard bad. I'm sorry, you plugged it into some random little device, you didn't open it up or anything. I'm not gonna take "motherboard bad" without you actually looking at the iPad. Lame, won't return, there's a million other smart device repair shops in McKinney

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.