My son and I visited DreamWorks Vision in Prosper on August 4th hoping to get his vision checked…read moreand order contacts before the new school semester started. As of October 6th, we still haven't received any of the contacts we ordered -- neither mine nor his. This has been the worst and longest experience I've ever had just trying to get contact lenses from a vision provider. I've worn glasses and contacts my whole life and have never waited this long for an order. I've called several times over the past couple of months, and the response is always the same: "You should receive them within the week." That week always comes and goes, yet nothing arrives. They've provided a few trial contacts in the meantime, but they're mismatched brands and not the ones I paid for, even though the prescription might be close. I paid over $150 for the brand I actually prefer, and I still have nothing to show for it. To make matters worse, my wife (who has different vision insurance through her job) also tried this location. She found their glasses prices to be extremely high--she ended up ordering two pairs online for less than one-third of what DreamWorks was charging for a single pair. Overall, I'd strongly recommend treading with caution. Based on our experience, there are likely better options in the area or online that offer faster service, better prices, and clearer communication.

This place is awful first they change my appointment time and then say they can't keep that…read moreappointment as well totally unprofessional

Great customer service. The gentleman helping with the glass fitting was really easy to work with.read more

The atmosphere was wonderful. The doctor was very kind, extremely skilled, and polite. I bought…read morecontacts and glasses. The doctor was able to get me to 20/20 after 5 surgeries.

Dr. Dugas is an amazing provider! She makes you feel so comfortable and educated about your care…read more Her office is absolutely beautiful and welcoming. I'm so excited to receive my glasses and will definitely recommend her to everyone I know.

I had a wonderful experience at socialeyes . The entire visit was smooth and welcoming from start…read moreto finish. I had my eye exam with the new optometrist, Dr. Dugas, and she was fantastic--very thorough, professional, and easy to talk to. She took the time to explain everything clearly and made the appointment feel comfortable and not rushed. I also really appreciated the extra level of customer service from the team. I wasn't able to make it back to the office to pick up my glasses, and they kindly overnighted them to me with a thoughtful handwritten note. That small gesture truly meant a lot and shows how much they care about their patients. Great service, great doctor, and a great overall experience. I highly recommend this location!- Rebecca Londono

Only go to this office if you're ready to be overcharged. The front desk staff was polite, and I…read morehad no issues with them. However, I was told my co-pay was $10, and I've never paid more than $50 for a contact exam. This time, I was billed $172 for a "level four" contact exam--something my insurance confirmed does not exist. It seems to be a made-up pricing system unique to this office in order to justify inflated charges for their luxury setup. The doctor was pleasant and professional, but even she told me I had to pay $99 for an eye health screening with no option to decline next time , and that I'd need to repeat it yearly. That felt misleading and unnecessary. In total, I walked out having spent over $400 for a 30-minute exam and 3 month supply of contact lenses --completely unreasonable compared to any other vision center I've visited. While the staff was kind, the billing practices here are deceptive and not transparent. I will never return and do not recommend this office. Save your money and choose a vision center that doesn't overcharge patients under the guise of unnecessary "levels" and add-on fees.

1- Dr Biederman was OK. Most of the staff was another story. 2-We were there for two hours. For an…read moreeye exam? 3-The front desk and check in was the worst we have experienced in years. No option to complete information ahead of time and the tablet questions we unbelievable. They asked numerous "technical questions" we did not "mostly" understand. They should have told us ahead of time to bring a list of surgeries and prescriptions. 4-Alexis was not good. Jammed stuff down my wife's "throat" with a ridiculous total fee. Quoted me $409 for a pair of single vision glasses and stated the insurance does not cover lenses. INCORRECT which I found out yesterday!!! 5- If you are inclined to respond to this please save your time. We will NOT be back again and may post a similar review online.

New to the area, I started having some issues with my eyes. Dr. Pham was amazing! She took the time…read moreto listen to my concerns and helped me find the best lenses to meet my daily needs. She's not a one-size-fits-all type of doctor--she makes an effort to explain everything clearly. Melisa was also fantastic--the energy she brought to my visit truly brightened my day.

The Dr was kind and took her time. The employees were also very friendly and the office was nice…read moreand organized

I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.

Everyone I interacted with today was friendly. Kathy is a gem and I enjoyed her helping me choose a…read morepair of new frames.

Dr. John is absolutely the best. She took lots of time with both me and my husband and answered…read moreall our questions. I see so well with the new prescription she gave me. Thank you Dr. John. We will be back when it's time for another visit!

Really solid business. I had a great experience…read more Dr. John was friendly, attentive, prompt and competent. She went above and beyond to squeeze me in her schedule right away. Due to my personal experience I will be moving my entire family to her office for all vision needs. 5 stars!

I have been driving from Denton to Plano for 10+ years for the eye doctor. This year I decided to…read moretry a new (closer) location. Three minutes from work... scheduling was super easy and I didn't have to take a day off just to have an appointment. All staff was friendly and knowledgeable. Picked up my contact lens order TODAY, less than a week after order. I loved this experience and I will be back next year.

Was told since I had a no show on my file, 2 years ago, I would have to make a same day appointment…read moreand only could get in if there was a cancel. Ridiculous. Went elsewhere.

Lina and her team are spectacular. Lina gave me the BEST eye exam I've ever had. Usually, I feel…read morerushed to make a decision on what is the better lens. Lina was extremely patient. She gave me more time and did not make me feel like I needed to hurry. She even repeated all the steps to make sure I was sure. Then when picking out my frames she was extremely helpful and on point. She made sure I understood every item that was listed for my lens. She patiently explained anything I didn't understand. I can't say enough how excited and happy I am about this location. Great customer service still exists! Thank y'all...

Love this store ! The staff was great took their time and very accommodating and knowledgeable!…read moreDefinitely will be back !

This place is great. I do not think I have ever been enthusiastic about an eye care place until…read morenow. I do not wear glasses but my wife does, so I have been to a few of these places and Frisco Family Eye Care is a real standout from the rest! They carry great brands that are hard to find anywhere else. Their staff is super friendly and really does a great job consulting on what style of glasses fit your face and your needs. In addition, when it comes to your insurance, they are experts at making sure you make the most of your benefits. For example, they found an option on my plan our last eye-care place did not see, and saved me hundreds since I was buying new reading glasses and sunglasses at once. I highly recommend Frisco Family Eye Care.

This is an extremely professional staff. I have a difficult contact lens prescription and they…read morealways manage to find something that works!