We had a wonderful experience from start to finish. This was our first visit to this office and it…read morewas my 4 year old daughter's very first eye exam. All of the staff was so kind, patient and helpful throughout the whole process. Dr. Stacie was amazing and she really took her time when working with my daughter. She did a great job of explaining everything to us and answered any questions we had. You can tell that they really care about their patients and I couldn't be happier to have found them!

If you have a medical concern with your eye other than glasses or general vision then I WOULD NOT…read morerecommend Prosper Family Eyecare. I visited Prosper Family Eyecare as a walk in for medical care for my left eye and learned a valuable lesson. There is a BIG difference between an Optometrist and an Ophthalmologist. An optometrist IS NOT A MEDICAL DOCTOR and is not qualified to assess anything other than sight testing and management of general vision changes. If you are in need of glasses or general vision then this is what an optometrist is qualified to assist you with. However, if you are in need of medical attention for your eye then you need to see an ophthalmologist (a medical doctor) with experience diagnosing and treating eye and vision conditions. What is disappointing is that Prosper Family Eye care accepts walk-ins to treat issues beyond the scope of what they are qualified to access as there are no medical doctors (Ophthalmologist) at this facility i.e. they are Optometrist. I called and set an appointment to go in due to having serious discomfort in my left eye, bloodshot, increased sensitivity to light, poor vision. This office does not bill insurance so the out of pocket is $155. I came in for a foreign object or debris in my eye yet during my visit my eye was not flushed out. Other than a general eye exam I was prescribed Tobramycin and sent on my way. During my visit, the affects and dangers of Tobramycin were not explained. There are serious complications of this medicine, blurred vision, blindness etc. This medication is to treat bacterial infections, it will do nothing for a viral infection and will only make it worse. It is imperative that a proper evaluation of the eye is done to be sure the infection is bacterial to prevent the eye from regressing further. What I find especially troubling is how an Optometrist (not a Medical Doctor) can prescribe this medication for a patient with a medical concern. Optometrist should not be prescribing this type of medication unless it is related to a patient experiencing an infection from a contact lens or something of that nature within their general scope of practice. Prescribing this medication to a patient with a medical concern unrelated to general vision issues is something only a Ophthalmologists (medical doctor) is truly qualified to do. Bottomline, if you have a medical issue with your eye that is unrelated to wearing glasses or contact lenses then spend your money to go see an actual M.D., an Ophthalmologist. Even Proper Family Eyecare won't refute this, as after they took my $155 and failed to treat me properly they simply referred me to an Ophthalmologist so I could get proper treatment. #LessonLearned

This place has gone downhill ever since it was sold to MyEyeDr!! I went here for years saw another…read moredr who recently retired but thought I would try... I made an appointment with MARK COLL, OD on Monday 6/8 3:20 pm never saw him some other lady dr shows up and proceeds to take care of me. She never mentioned or explained why I'm not seeing Dr. Mark Coll!! The entire visit was done by by the assistant and this lady the actual DR spent 10 minutes to tell me nothing changed. It cost me $200 just for the visit with insurance!! WTH No glasses or contacts!! This place is now a money making practice they don't care about the patient, just marking appointments and hurry through the visits!! Beware!! Go somewhere else do your research. Stay away from Corporate controlled companies.

This place have gone down hill. The assistant taking all the tests before the real doctor came it…read morewas rude and didn't have a customer first attitude. She looked like she would rather be anywhere else. The last state was they would not give me a glaucoma drop refill until i did a special field appointment even though I was a customer for 10 years and I was completely out. Stay away!

Come here and see Dr. Tran for all of your vision needs! It is always easy to make an appointment,…read moreand they have a Saturday option if you can't make in during the week. I never have to wait more than a couple minutes while I'm finishing up my paperwork. Dr. Tram is so kind and friendly. She always makes me feel like I'm visiting a friend rather than a doctor! She takes time to answer any questions I have and is available if I ever have any follow up questions.

My first time coming here this morning, and she was extremely knowledgeable and very helpful. My…read morevision has been fluctuating due to medication's and hormonal. She even told me things I didn't know that I wish other optometrist would've said before. Definitely will be coming back and highly recommend.

Dr. Nhi Pham is incredible. She was very nice, patient, and answered all of my questions and even…read moreeducated me and my family on proper eye health and preventative measures we can do now to help maintain our vision. They fitted me for a new set of glasses that took quite a while to get which was unfortunate as my glasses were damaged and i needed a new pair sooner than later but this is no fault of theirs. I understand that orders take time and especially when you have custom fitted glasses and other additional films add time and work. I look forward to getting my new glasses and coming back more regularly. The whole team here is fantastic, easy to work with, and eager to help. You can even text them questions and they respond very quickly!

New to the area, I started having some issues with my eyes. Dr. Pham was amazing! She took the time…read moreto listen to my concerns and helped me find the best lenses to meet my daily needs. She's not a one-size-fits-all type of doctor--she makes an effort to explain everything clearly. Melisa was also fantastic--the energy she brought to my visit truly brightened my day.

They treat you like family here and genuinely care about your eyes…read more Shelley is so funny and not afraid to tell you what will and won't look good! I loved having Lori step up and give an opinion too! Jenny the clinic manager goes above and beyond to help in any and all situations, good and bad but never without a smile! Jessica and Stephanie the techs were so great at communicating what was being done and for what purpose, I'm so thankful for their advanced technology so that we didn't have to do any of that dilation!! Lastly Kaaren was up front working her tail off to greet and welcome everyone, and especially took the time to make sure all of my questions were answered.

I'm originally from Arkansas, and I can truly say these people really treat you like family! I'm…read moregrateful I found this place. Thank you McKinney Family Eyecare!

Professional, friendly and accommodating staff, place is very clean. I came back after my first…read moreappointment since the eyeglasses rx seemed a bit off, they rescheduled me right away without any issues . They did a thorough exam . I came back again the 3rd time since the eyeglasses that I bought from them had the nose bridge pad fell off, I was told to come anytime I am available and they can take care of it right away , which they did. So all in all I'm happy with the company .

We recently moved to Melissa, so we are transferring all of our doctors closer to us. I looked at…read morethe reviews and they didn't lie. The experience was incredible from the time I walked in this morning. I arrived 15 minutes early they took me in, got me check in, ran all the preliminary eye exams, and I was able to see the doctor. The ENTIRE staff took such good care of me. I even had help picking out a new pair of glasses! I will continue going to Melissa Eye Associates for as long as they are located in Melissa. I spent an hour at my eye appointment, it was thorough and I felt very taken care of by the staff!

Best service and completed best exam I've ever had. The front desk was Great and extremely helpful…read more!! The Doctor and her support staff for the exam was great This will always be my go to for Vision .Jo A.

After being a patient here for a few years and referring my family here as well I am not going…read moreback. My eye exam back in November felt rushed and a bit haphazard. I did get new glasses and when I went in to pick them up I was again rushed, no fitting at all, just a printed card they had me read to see if I could see ok. The eye glass techs were busy on their phones and I felt as though I was bothering them. The glasses did not seem any different than the ones I had as far as prescription strength. I did speak to the office manager after the fact and she did offer me a refund if I returned the glasses which I did. Fast forward to today, I called as I had sudden onset floaters in one eye which alarmed me. I was told no appointment availability this week and was referred to 2 other places, one that had terrible reviews and the other that told me all there docs were out of town for the week and had told other offices to not refer to them this week because of that. I know offices are busy but this was somewhat of an emergency and the ladies answering the phone could not be bothered. Happy to say I did find an office who saw me same day and they were wonderful. I will be taking my business and my family to that office from now on.