Switalski Eye Care's staff is unhelpful and defensive when patients question their charges. Instead of verifying the charges, they became defensive and didn't bother to contact VSP. Despite my paying the full amount they asked for, they were still uncooperative and sent my trial lenses to me instead of calling to inform me of their arrival. This passive-aggressive act wasted my time. Along with the trial lenses the delivery also included a letter stating that I was being released from their care due to my arguing with them over their charges.
The eye doctor recommended Bausch and Lomb lenses over the Coopervision contacts I'd been wearing since 2019. After trying both, I bought the B&L lenses, as they seemed to help my eyes refocus more quickly. However, a month later, the B&L lenses started causing a lot of eye irritation. Initially, I thought it was a problem with all the pollen flying around at the time. After a few weeks, I realized it was the B&L contact lenses what were the problem. I remembered that I had kept the Coopervision trial lenses. I made sure they were cleaned and disinfected. I wore them the next morning. There was no irritation. I wore them about 18 hours before removing them that night. They worked perfectly the whole time.
I emailed Switalski about the problem, but received no response. I tried calling, but I was only able to reach an answering service. They transferred me to the clinic, but no one picked up. I called back a while later, and insisted on speaking to someone at Switalski, but they refused to take my call. Later, I received a prescription for Coopervision lenses in my email. They totally ignored the email I had sent them 2 days before explaining the problem. I told them that Eyeconic, the lens seller, would only exchange the lenses if I gave them a letter from the eye doctor. Switalski refused to provide the letter, stating that, "our office cannot issue a medical statement that contradicts our clinical documentation from January". Really? The documentation is so sacred that they can't update it with new information about the patient's condition? That's ridiculous and incompetent.
They have totally refused to talk to me. I'm working on resetting my VSP benefit to buy Coopervision lenses again. My goal now is to make Switalski lose business. They are incompetent. DON'T GO THERE! read more