Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

I would not trust this place for a basic eye check, much less something serious. I walked out…read moreafter an hour waiting pasting my appointment time. If a Dr. can't manage their time any better than that, I would not trust that they would be able to address a medical issue.

Professional, friendly and accommodating staff, place is very clean. I came back after my first…read moreappointment since the eyeglasses rx seemed a bit off, they rescheduled me right away without any issues . They did a thorough exam . I came back again the 3rd time since the eyeglasses that I bought from them had the nose bridge pad fell off, I was told to come anytime I am available and they can take care of it right away , which they did. So all in all I'm happy with the company .

Extremely Disappointed with Melissa Eye Associates - A Cautionary Experience…read more I had a very frustrating and disappointing experience at Melissa Eye Associates, particularly with Dr. Campbell and the front desk staff. My prescription is +0.50, but Dr. Campbell increased it to +0.75 so it would be approved by insurance. This felt dishonest and unnecessary. The doctor handed the prescription to the front desk and explained it using technical terms I didn't fully understand. I expected the front desk to help clarify, but they failed to provide proper guidance. I asked if the glasses could be worn outdoors as sunglasses. The front desk recommended paying an additional $70 for photochromic transition lenses. I agreed, selected a frame suitable for outdoor use, and paid the extra amount. When I received the glasses a couple of weeks later and wore them while driving, they hurt my eyes and made it difficult to read street signs. I returned to the office and was told the glasses were only for short-distance use and not suitable for outdoors--despite the transition lenses. They then asked for another $60+ to make them "compatible" for outdoor use, which was never explained clearly. I tried the glasses at home in front of a computer, and they still caused discomfort. I returned again and requested to see the doctor. After waiting 45 minutes while others were seen ahead of me, I was finally seen by Dr. Campbell. She confirmed my prescription should have been +0.50 all along and acknowledged the front desk's poor guidance. She assured me I could be reimbursed for the transition lenses and choose a new frame. However, when I went to the front desk, they refused to reimburse the $70, claiming I should have known the glasses were for computer use only--even though I had spent time selecting frames and discussing transition options with them. When I asked them to confirm with Dr. Campbell, they returned and told me I was being blacklisted for requesting reimbursement. They handed me my prescription and told me to go elsewhere. To make matters worse, they said they would contact my insurance to deny any future claims and process the reimbursement without my input. The lack of accountability, professionalism, and empathy was shocking. This experience has been incredibly frustrating and stressful. I trusted this office with my eye care and was met with misinformation, poor service, and ultimately, disrespect. I strongly advise others to be cautious when considering Melissa Eye Associates.

Quick in and out. My…read moreglasses were ready nd they did inform me of my warranty which covers any damage to the glasses for a year

From the owner: If you ask Dr. Jonathan Sher what he loves most about Optometry, the answer might be a surprise. He…read moreenjoys the science and the chance to use high tech equipment on the job, but it's the patients that make him excited to come to work. Family Atmosphere Texas State Optical of McKinney has developed a loyal group of clients who return yearly for their Mckinney eye care. Dr. Sher looks forward to seeing them and hearing about their lives over the previous 12 months. He is also quite fond of the staff at TSO, giving them credit for the family-like atmosphere. "What I hear repeatedly, is the reason our patients like coming here is that they love the way they are treated. They love the staff. The staff is awesome and treats everyone like family."

The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

I'm updating my review since the last time I heaped all the good tidings on this office was 3 years…read moreago. Every person that works in this building is fantastic! From the front desk to the techs to the folks that help you find the perfect pair of glasses, sunnies or regular . Dr. Bean is top notch, amazing doctor and tremendous bedside manner! I still travel over an hour to come to this office. And will continue until basically forever! Thank you for being awesome Allen Eye!

I DO NOT RECOMMEND THIS PLACE. The staff office is rude and unprofessional. As I arrived at my…read moreappointment, the office was empty, and unfortunately, due to the construction happening in the area, I was 9 minutes late. The staff member was quick to turn me down without asking or calling to check on clients. This is so inconsiderate and unprofessional.

Had recently appointment with Dr. Allen Quach. He addressed all my concerns and provided great…read moreservice. Thank you Dr. Quach.

This is the place to go for beautiful eye glasses! Went in to get an eye glass repair which took…read moreall of two minutes. They have a wide range of options. Elite carries high end brands as well as more affordable options. You will be greeted with a smile and friendly staff. Glad i found this gem.

Exam done with State of the Art equipment which made for it fast. My glasses were delivered faster…read morethan I expected and I love them. Was even provided a trial pair of contacts. Would highly recommend.

I'm always leary of visiting a new eye doctor but I have to give a shout out to Dr. Kelly, who is…read moreamazing. The office staff is welcoming and friendly. Great selection of frames to boot! If you are looking for an amazing experience, look no more!

The staff were amazing, but I paid my account over 3 months ago, and they keep harassing me to make…read morea payment. I have called 3 times and given them the confirmation number and they agree it is paid, but keep sending me mail and emails asking for the payment. And it is only $15. They need to get more competent staff to do their billing.

Our entire family goes to Alpha Optical for eye care. Dr. Upchurch stays up to date with current…read moreadvances in the field and has helped us with accurate diagnosis and treatment. He cares for the individual and takes time to both listen well and ask follow up questions. The staff is knowledgeable and helpful. Fittings are top notch and when I had no idea about what choosing new glasses, Chase was so helpful in helping me find a pair that was lightweight and met my needs for when I'm not in my contacts. Another thing I love about the practice, is that they keep an eye on things that might be developing, so that nothing slips through the cracks. They come highly rated & recommended by our family.

Our family of 9 has gone to Dr. Upchurch for more than 15 years. He is thorough, careful and…read morecaring, taking plenty of time to get it right. He and his staff are kind and courteous and helpful, making appointments as soon as possible, and staying on schedule. You will not have to wait long in the waiting room. I know that Dr. Upchurch gives of his time to also help people in third world countries -- he truly cares. You will not be disappointed. He will take great care of you -- he's trustworthy.

What's not to like? My 20 year relationship With Warby Parker that started out online,continues…read morewith this newer store. Great staff, knowledgeable service and great selection make buying new specs a breeze. If you've never done business with WP,I recommend you,Go!

I love this place! I always receive fast and friendly service. Their prices are great and they have…read morea lot of frames to choose from. Parking at Watters creek isn't always convenient, so it's best to go when the shopping center isn't packed unless you plan to do more shopping.

My family and I have been coming here for 3 years and I won't go anywhere else! We now live in…read moreKessler park (Dallas) and still travel 40 mins to get our eye exams and glasses! There variety and quality of glasses are top notch! Mona is patient, friendly and a pure joy! Gabbi is my daughters favorite, she is so fun and friendly! I've been wearing glasses since I was 18 months and finding a great doctor is hard. Dr. S is amazing, knowledgeable, understanding, with an excellent bedside manor. I would recommend this office to anyone!

Absolutely worst eye doctor I have ever been to. Not looking out for customers best interest…read more Extremely pushy and sales minded. Does not listen to customer. Would highly recommend not giving them your business