We have been coming here for hears. I have really good insurance through my work so that helps to…read moreafford the high prices. There are pros and cons of this place. First, Dr. Castro is excellent, skilled, and caring. Highly recommend. The office works to get you scheduled as quickly as possible. They have good availability. Appreciate the hiring reflects a diverse community. One gentleman who helps me adjust my glasses is just kindest most helpful technician ever. I really appreciate how he makes sure my frames fit well. Not everyone in the office is the kind and helpful. And one time, my family member passed away and I ended up being 7 minutes late to my appointment. They treated me so mean. I was nearly in tears but they berated me for being late. One staff member makes fun of me for my personal preferences. However staff have worked here for years so they must love their jobs. That says something for this business.

I've been a customer of this dentist for 3 years and they would not even let me buy one box of…read morecontacts because my prescription expires on 1/25/2026 and it is currently 1/2/2026. Since when can you deny customers who have an active prescription??? I live in Louisiana now and can't drive to Allen, TX just to give them an exam so that they will let me buy contacts. It's sad that a customer with a perfectly active prescription can't even buy contacts when they need them.

Office staff friendly The doctor is thorough and takes the…read moretime to explain your concerns

Very smooth and nice experience for my son getting his first glasses. Everyone was very patient in…read moreexplaining things and love the option of Saturday appointments Would definitely recommend.

I was late and called, estimated 10 minutes. I arrived 11 minutes late and they said I'd have to…read morereschedule. I complained and they saw me. Gladly because the doctor was great. She was professional and proficient. Then to picking glasses. The young lady had an arm full of ink. I thought, oh no. Wrong. She was helpful patient kind and delightful. I'll call it 4 1/2 stars. I'll be back next year

First time here was a great visit. Young lady with a heart helped me out and explained benefits…read morevery well. The process was seamless

Dr. was patient and explained everything throughly to me. I wasn't expecting to like a pair of…read moreglasses but the power couple here are good at what they do. The experience of eyeglass shopping was easy and quick for me. Great experience overall

I booked an appointment here based on the other 5 star reviews and well, you won't be surprised…read morethat mine is also a 5 star review. When you first walk in, the reception area and frames section are very bright and clean. I love the exposed wooden beams. Everything, including exam room was clean and inviting. It may seem silly but they have an air purifier that was humming and felt like a calming, white noise while you wait for the Dr. I arrived 15 minutes early just in case I needed to do anything extra with checking in since it was my first visit. I had completed the new patient paperwork online ahead of time but gave myself that extra time just in case. Turns out, I didn't need it but no problem. The receptionist was welcoming and friendly while checking me in. My appt was set for 11:30 and at exactly 11:30, Chloe - Optician called me for the initial exams. She was very thorough and detailed every step and what she would be looking for. We had a friendly conversation and then she placed me in a room at about 11:50. I'm giving time stamps to help manage your expectations but of course, every patient may take less or more time depending on your needs and questions. Dr. Kirscht arrived at 12:07 for her part of the exam. She is kind, friendly, knowledgeable, thorough, and never made the visit feel rushed. She explained things I had never been told before and truly help my understanding of my vision, eye health, and needs going forward. Once finished there, the receptionist (I apologize I didn't catch her name), escorted me back to the front where she introduced James -Optician to help me select frames and discuss options. James was very kind and friendly, helpful, and knowledgeable. It's hard to pick out frames when you can't see yourself so I trusted his judgment. He gave great feedback and I found a pair pretty quickly that I loved. I was also able to purchase for $40 a pair of magnetic sunglasses frames for my glasses! I loved that this option was available. He also took time to explain what insurance covered and any out of pocket expenses. A bonus was I am able to pay 50% up front and remainder of balance when I pick up my frames which is a wonderful option for those needing it or just wanting to. I walked out by 12:50! So a little over an hour for everything and that included discussion of a Retina specialist. (Yes, I'm being referred if you read this pray for me ugh!) I've visited two other places in Allen for eye exams. None have been horrible or bad experiences but; I loved the vibe here, the welcoming staff, the clean environment, and the wealth of knowledge they all have in their field of expertise. Out of the 3 - this is by far my favorite. James was not pushy with up-selling nor try to talk me into grandiose frames that cost the most. It felt genuine and honest. I appreciate that. It's easy to see why they continue to receive 5 stars. If you're looking for a vision home - Delta Eye Care is calling!

Practice is still one of the best in CCty - I took a break and tried 2 others that were closer to…read morework but came back to this practice. Later hours - plus the staff's willingness to work out their booked schedule when you forgot to schedule your annual and really needed someone to check out those eyes - wonderful. Looks of selection from different price points and my glasses came in quicker than expected. See your way there

The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

I have been coming here for about twenty years and would not go anywhere else. If they don't like…read moreme..too bad, they shouldn't be so good. The exams are thorough and I get all my questions answered. The office staff are always so polite which make the whole experience something you want to do.

I have been a patient for a few years and I have found Shannon Vision to be great. I had been a…read moreCostco eye doctor person prior and I was amazed at the difference in the quality of care at Shannon Vision. Dr Shannon"s knowledge and quality staff are worth a visit. I like that they use text to communicate. If you call and they aren't available, a text message comes right away asking how they can help. Dr Shannon has always taken the time to explain things. Whether it be a question about a nevus, macular degeneration, or what the heck is going on when being asked "which is better 1 or 2". Turn around for glasses and sun glasses is quite fast. When there was going to be a delay with my chosen frames, they were on the phone the same day with options. Give Shannon Vision a call for a quality eye care experience.

Dr. stacey has been our family doctor for almost 5 years…read more Easy scheduling, check in Process. They do extensive and thorough testing and then Dr. Stacy does testing with Lenses and provides detail information. Convenient ordering process with Gracie as well

I called and scheduled a visit for Saturday morning. I arrived on time and completed some medical…read morehistory and insurance information. A couple of minutes passed and was in an exam room. The offices are clean and the technology is up to date. I was offered a digital scan for pupil dilation instead of the drops. So - if your don't like those drops, there is an alternative option. I met with optometrist Stacy Turner and she was very nice. She was also very thorough with her explanations. She was very willing to answer anyone of my questions. I was then handed of to another person to explain my insurance benefits. Overall, the staff was very welcoming from start to finish. I'm very surprised to see so many negative reviews. I think this is a great place to get an eye exam.

I love Dr. Conner, and I don't say that lightly. This is my 3rd year going to her. I recommend…read moreher to family and friends. I have been wearing glasses since I was a child, and contacts since high school, so I kind of know what I like, and I've been to countless eye doctors. She isn't pushy with new or different products, like I've experienced in the past. She is kind, personable, and listens to you. She doesn't rush you out the door either. She also has this amazing camera that takes a picture of your entire eyeball, and she told me that shows so much of what she needs to see on/in your eye, that she rarely dilates. When my mother in law went to her, that machine showed her cataracts clearly. I will never go to another eye doctor while I live in this area.

Very unfortunate that I could not be seen. I waited 20 minutes past my appointment time, only to…read morehave to cancel the appointment because they were two patients behind and I needed to return to work promptly. I am told the wait time here at this office can be long, so if your schedule is not flexible, I recommend not coming here.