This T-Mobile store was amazing due to the gentleman that helped me. He was very knowledgeable and…read moreextremely helpful. Can't remember his name but had glasses and a beard. Give that man a raise!

Wow!! Best customer service ever! The entire team here was so helpful, and so kind, especially…read moreSheena! My husband, baby, and I went in to upgrade both our phones and our phone plan. They were genuinely so kind to us, and even interacted with our baby. Truly made the whole experience so easy, quick, and dare I say fun! We will be returning to this location for every at&t need in the future!!

Stopped by T-Mobile today and had a great experience. Fast service and very friendly staff…read more I was able to upgrade my phone without a problem

I had a great experience everyone was super nice and friendly they found a way to reduce my bill…read moreand I'm really happy with their new service. Sean was really helpful definitely would recommend him

My visit yesterday to T-MOBILE can be summed up in one word "Awesome!" Kumar and Andre provided…read moreexcellent customer service to my family and I. Andre was my representative; he was very knowledgeable, he not only listened to our needs he addressed them. I felt confident in my purchase, and I look forward to upgrading my device at this location. Andre and Kumar were extremely accommodating as my wife's old device took its time to back up to the cloud. They patiently waited after closing hours to ensure that her new device was updated before conducting a factory reset on her old device. Kudos is in order for both of these men! They Rock!

The workers at the store are wonderful and they do a very good job trying to get to you as quickly…read moreas possible, but T-Mobile is the problem. Their Internet service was so slow. It seems like I was on DSL dial up from the 90s and their Internet Wi-Fi could only be used a few rooms even with the booster. The cellular just doesn't cut it.

I came to this store after calling repeatedly for help. When I arrived I checked in for assistance…read moreat this location and I was told that I would be the next customer assisted. Then I watched the manager direct the staff to assist someone who walked in after me. Two staff members left and the customer who got here after me are gone and I'm still waiting.

Accompanied my friend here to this specific T-Mobile (N. Frisco, TX) Store due to billing issues…read morethat have went on since 11.26.2021. This was the fifth time she had went into this specific Store location to attempt to get the problem straightened out. I ensured we entered the store separately, so the Employees had no idea we were together for this meeting. Or at least, at first. My friend's personality is very quiet, calm and non-confrontational. The more she explained her historical issues of her Billing and TERMINATED account, due to Porting her numbers to Verizon back on 11.26.2021, the more aggressive the Assistant Mgr. got with her, telling her, "We don't handle cancellations in store, you will need to leave and call the Corporate number. That is not something we do here, and only Corporate can help you at this point". I listened as long as I could stand listening to them trying to run her off. Then I stood up, walked over to the Counter where they all were congregated around my friend Zea. The first thing out of my mouth was, "Fella's, we have a demand letter already hammered out in hand to T-Mobile Corporate HQs, and the signatures are already on the documents and notarized. So, the BS needs to stop. Now, why do I make a comment like that right off the bat? Because your store employees Here at this store, and T-Mobile Corporate Toll-Free CSRs have been bouncing Zea back and forth since November of 2021!" Before our meeting was over, the Employee/Asst Mgr. changed their stories multiple times. Not once, in store, did any T-Mobile Employee ask my friend Zea, "Do we have your permission to share you billing and personal information with this gentleman?" Then, when the Asst. Mgr. called T-Mobile Corporate for additional information, the call was put on Speaker phone, where everyone in that specific store could hear both sides of the conversation. In fact, Billing information was discussed, Acct. Collections/Transference Date to Collections, the Name of the Collection Company, the Collection Company's contact information and all of my friend's contact information. HINT: This is a MAJOR Federal Privacy Violation. Both the T-Mobile Employees and the entire SPEAKER Phone conversation was a gross violation of my friend's Federal Privacy Rights. Additionally, there are rights under the Fair Debt Collection Act which were violated. My friend had already paid off ALL Equipment in FULL. ALL lines were ported on 11.26.2021. T-Mobile has already responded to the Demand letter we sent back in June 2022. T-Mobile USA, Inc. response documentation shows that there is supposed to be THREE PAGES to their Response to our Demand letter. Problem is, my friend only received TWO of the THREE (Supposed) response pages inside her envelop. Additionally, T-Mobile tries to make it sound like they they are doing my friend a favor. BS! Direct from T-Mobile USA, Inc. response letter dated 07.11.2022, T-Mobile is: a). [We/T-Mobile USA, Inc. are "Applying a Credit to the Account for the full amount", and, b). "Subsequently removing the Collection Fee of $32.45 as of July 8th, 2022", and c). "Additionally, T-Mobile has requested the removal of the account from Third-Party Collections", and d). "Instructed the Collection Agency to delete any Negative information reported to the Credit Bureaus relating to this account", and. e). "Please note it may take up to 90 days for the Credit Report to be updated". T-Mobile better read up on the Federal Credit Reporting Laws!! (Better not take more than 14 business day)!!!! Ironically, there is NOT (1) ONE SENTENCE within T-Mobile USA, Inc. response letter, which addresses violating my Friend's Federal Privacy Rights. Last, it also appears T-Mobile USA, Inc had some Law Firm named Willinger, Willinger & Bucci, P.C. write their response letter. Funny, I don't remember my friend authorizing a 3rd Party Law Firm to be included in her billing, federal privacy violations, et cetera. ;-) You'd think that a small law firm with (at least this is what is published) with only (11) eleven employees could ensure all three (3) response pages could get loaded into an Envelop. T-Mobile has a wake-up call coming. We love it when a large, full of themselves Company think they are above following Federal Laws. Tick Tock.

Quick in/out. Phone had locked up and was unable to restart. I was quickly provided attention and…read morethe gal knew the secret touch; press volume up/down and power button all at once to unlock and restart phone. OooRah! Never experienced this problem before so a trip to store was in order. Glad it was just a simple fix.

First, I got there at 10 am which is when they say they open. door locked no one there. after a few…read moreminutes someone starts to unlock window covers but leaves the door locked. another employee pulls up and goes in but they tell me it'll be a few minutes before I can come in. Finally I get let in and the employees disappear. finally one comes out and I tell her what i need (just a phone cover). I'm told to wait for her system on her iPad to warm up. more minutes pass. what should have taken 5 minutes to do took 20. Gen Z at their finest..

thank you Brianna for all your help. she was really attentive and patient. thank you This is the…read moreonly T mobile I'll be visiting

Excellent T-Mobile experts. Rather to come here than talking with a representative over the phone…read more Swap from sprint to T-Mobile and it was so easy and simple. Running a lot of specials. Carlos S was the best T-Mobile expert, he transferred everything so simple in less than 1 hour. Also the renovated the store and looks 5/5!

T-mobile is fine, but this Craig Drive storefront is closed and emptied out. Closest store is now…read morein Allen.

Very good service. Prices are fair. Been a sprint customer for years and now w the merge, it's only…read morea better company. You can make an appointment, which I have the past few times. Not 5 stars because sometimes it takes a little too long for the appointment for service. COVID- they sanitize everything!!!!! Everyone is required to wear a mask and they try to social distance. They also limit the amount of people in the store at one time.

I have nothing against T-Mobile, I have had a great service so far…read more However, if I could put NO stars I would, because of employees like the one in these store. I bought an ipad under a "deal 50% off" and when I got the statement it showed there was no deal applied. the promotion had expired 3 days ealier from when I bought the ipad but the associate told me otherwise. I called customer service, under their directions I went to the store because the store could assist me. At the store I spoke to NATALIE, assistant manager. I told her what happened but she didnt even let me finish when she was saying I can return the ipad. She didnt open my account, she didnt try calling a supervisor or manager, she didnt reach out to employee support line, she didnt give me options on how to work around so I can keep the line and tablet, she started screaming and telling me what to do. I asked her for the manager and she said manager is on vacation, God knows whats true. When I started recording her she decided to call the police on me and had me kicked out of the store. She was unprofessional, not helpful at all, she doesnt care for customer service but sadly that is her job. Good thing I have a recording of how everything happened.

Not sure how this location has such low review but mine has been nothing but stellar. Kudos to…read moreEthan P. for helping us move 10 lines from ATT as we have recently moved to an absolute dead spot. With 4 lines being in CA, it was a complicated switch over which Ethan was an absolute savior in helping us. I can say he went over and beyond the to be available to answer all our questions and most of all, he was highly knowledgeable and capable in making the transition happen without a glitch. ATT did not make it easy to switch over but Ethan walked me through the entire process and made the process as smooth as possible. Yes, this place does get busy so I would definitely make an appointment prior to heading over. Besides Ethan, I've had nothing but a great experience with all the employees there during my several visits to get my change-over completed!!!

Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

Omg. I've had phone issues for MONTHS and went to a computer "guy" who eventually suggested I go to…read moret mobile. Lily was my representative and she was MAGIC. Patient. Friendly. Efficient. I want to take her home with me. She fixed my unfixable problem. 20 Stars.

had the best experience at T-Mobile today thanks to Kasey! She made getting my new phone such a…read morebreeze and was incredibly kind throughout the whole process. If you need help, definitely ask for her!