The worst store/company. We went in to upgrade phones and lines. Prior to leaving the sales agent gave us two trackers. We specifically asked him if there was any cost involved he said no they're just free. A few months later I noticed a charge on our account for $8 for the free trackers. I called T-Mobile and they said the only thing they can do is deactivate them but we have to pay an equipment fee of $4/month for 24 months!!! I have zero use for these. They said I can call the store and it's the managers discretion to take them back. I spoke with Alejandro where he explained that he could not do anything and I will have to continue to pay. This is a scam and theft! read more

T-Mobile - Beware!!!! I found this in the internet so it's actually encouraged to fraud their own customers! - Mobile Phones Near Me - Prosper, Texas

Alejandro was a great help in getting my rebate taken care of! I was avoiding coming in but he made it easy!

I went in to ask questions one day and thought I knew exactly what I was going to do the next, but I was wrong. Ronni and Alejandro were absolute rockstars! They took their time to go over all (and I mean ALL) of my options to upgrade two lines. They walked through the plans and current offers to maximize my savings. And as if that wasn't enough, they went through my parent's plan and figured out how to cut it in half by making a change and confirming they had things they didn't need on their plan. While I was there I saw mostly patient customers but there were a few that may have deserved a throat punch, and these two guys (and the rest of the crew) were great. They helped everyone in that store so they could be all set for Christmas. read more

Alejandro and his team did a great job switching my family and I over from AT&T. We were able to have our old phones paid off and replaced with new Iphones and receive $200 rewards for phones that we were keeping and just switching carriers. They were all extremely professional and worked hard to accomplish our goal. In the end, we reduced our monthly bill by about $50 and were able to pay off our old phones, upgrade to new phones, and cancel 2 lines without having to pay cancellation fees. read more

dont come here they are frauds. if you can leave and go to another store. they stole $130 by lying to me. worst store they need better costumer service read more

Seriously this has to be the worst T-Mobile store in the entire world! We stopped in on Sunday and the employees were absolutely worthless. They were unhelpful, unmotivated and uninterested to problem solve or listen to our issues . We wanted to buy new phone Without a trade in and add a line to our existing plan. The employee gave us a quote WITH a trade in - we said no we do not want to trade - HE was unwilling to requote ? We are really sorry that we were such a bother to this stores employees ! We are planning to get quotes from different providers!!! read more

Had a wonderful experience from employee Walter at this T-Mobile location. Trying to figure out LTE on two iPads, and pre paid plan.. Walter went out of his way not only to fix the problem, but got it at the advertised price online. Employees like like this is the soul of any business big or small. read more

T-Mobile - Fantastic customer service - Mobile Phones Near Me - Prosper, Texas

Be careful with this store. A manager called Danny is highly unprofessional. He doesn't take any responsibility for his team's mistakes and blames the customer. If you want to do business with T-Mobile, find a different store. Anyways there are multiple stores around. I don't usually write bad reviews and give people chances, but this one was out of the park read more

Nicholas was super helpful and expedient. Thanks for the support and upgrade. Smart sales person. Knew all the smart technical things :)

These guys are AWESOME!!! Thank you for being my heroes. Great customer service. Unfortunately, I didn't get their names but I think one of them may have been the store manager. read more

Just went in to get a new battery. Burnt out the old one from to much using while plugged in. Battery in stock. Ended up getting a charging cable. read more

I just recently purchased 2 new iPhones at this T-Mobile location. Josue helped me with picking them out and setting up my phone plan. Very polite, professional and charismatic! Can't say anything bad out this place and the employees that work here, great job! read more

Me and my wife just switch to T-mobile from sprint and I will 100 percent recommend it the people they were so nice and if you are looking for a place to change to I recommend you this T-mobile it's such a nice place and I will definitely go there if I need help with something!!! read more

Loved this store! The customer service is so good. Dalia helped me throughout my visit at the store and was very much pleased with the way she guided me through everything. The store in general is nice, neat, and very welcoming. I will definitely be going back for any other needs I have. read more

Stephanie @ the Prosper TX location is the epitome of amazing customer service. Her dedicated time and patience was above and beyond. No reserves here. Friendly staff. read more

We've come and gone from T-Mobile a time or two but this location has the absolute best customer service whether you are coming or going. We spent over an hour in the store last night with Jesus and it was not daunting at all (well...except for dealing with the other service providers CS). I cannot thank this man enough. We had some follow up today remotely and he was on top of it without delay. Thank you Jesus for making us feel like a priority. Your kindness will not be forgotten. read more

AVOID AT ALL COSTS! I have been a T-Mobile customer for over 10 years and I have never had a bad experience, except at this store. Manager Josue and employees don't know the promotions T-Mobile is running, they don't know how to run their own computer system, they will screw your transaction up and if you have them "fix it" they will just add fees to your bill to try to cover it up. After four trips to their store and 4 phone calls for something as simple as adding one line and trading in one phone, I ended up with a fee on my bill that the Manager could not explain, after his employee had already told me that it was a mistake and only "A place holder that would not be on my bill", and all he could tell me was "I don't know what to tell you, it is what it is." I would also avoid any other stores in the area because if you have a problem the Territorial Manager will not return your phone calls either. Horrible customer service from employees who have no idea what they are doing. Save yourself the time and grief and switch to AT&T, they have better coverage anyway. read more

I live in a subdivision that was built in a suburb of Dallas that was built in 1981. At that time the area was on the outskirts of the metroplex and did not have any cable or fiber optics, leaving us with only DSL internet service through AT&T. For years the homeowners of this subdivision suffered through horrible DSL service and as the metroplex grew and homes were being built around us, no one would put in cable or fiber into our neighborhood. Being only 72 Holmes in the neighborhood, it was not financially feasible to do so. Finally our prayers were answered with T-Moble 5G home internet...or at least we thought. The news of this service soon spread through the neighborhood and many signed up for it. I, personally signed up for unlimited data and was told that they don't "throttle down" service. Several months went by and everything was good. For the last 6 weeks or so the service has been horrible and very intermittent. I have spent hours on the phone with tech support and they always put me through their battery of try this and try that, and then end up telling me that they are doing maintenance on my tower and the problem will resolved within a day or two. Sure enough a couple of days later, internet is working fine. A week later, same old problems. Go through the same routines and back up for a couple of days. Finally reached a lady in tech support who admitted to me that they were not going to be able to support the plan I paid for and suggested that I reduce my plan to a limited plan the is more fair to everyone. Are you kidding me? They are selling more unlimited plans than they can support and then trying to get you. To change after you have gone through the hassles of changing. I will tell anyone who listens to never do business with T-Mobile for anything. read more

I loved coming into the store, everyone was welcoming, I got in and out quick! Thank you for helping me upgrade my phone and getting me a deal for another free Samsung S8. I would definitely recommend anyone going to this location, upbeat and trendy. They also give out popsicles!! read more

Worse customer service ever. I have been here 1 hour waiting to get a sim card. Only 2 workers. They greeted every one that walked in but me. Note to employees if you greet people don't skip someone. I just got skipped in line they are helping someone that came in after me. I'm so fed up with this place. If I ever need anything I will never come to this location. read more

Earlier in the week, I came in with my daughter to get her a phone line, and to upgrade my phone. The young man who worked with us was very polite, and had a nice conversation with us while we were waiting for the phones (we're both from SoCal!) He also transferred all of our old phone data, and applied the tempered glass screen protector he recommended. So far so good, I've had no issues with my iPhone or my daughter's iPhone. Overall, it was a very pleasant experience, and this location will definitely be my go-to Tmobile from now on. I'm glad I gave this store a second chance. read more

Customer service, particularly knowledge of what they offer, has been very inconsistent and sub par compared to staff at an AT&T or Sprint Corporate storefront. T-Mobile might be a better cellular plan deal, but if you prefer professional and knowledgeable staff, the "kids" employed at the T-Mobile storefronts I've been to might challenge the idea of a "better deal". On another note, why would t-mobile lease a storefront in a location with only 1 bar of LTE signal? Maybe all the way up the food chain they're just kids...... read more