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    T-Mobile

    3.2 (13 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    4 months ago

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    4 months ago

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    1 year ago

    Camrie was a big Help with setting up my new phone and answered all of my questions about t phone she is very Knowledgeable.

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    2 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    8 years ago

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    7 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.8
    (22 reviews)

    Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

    On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

    AT&T Store

    AT&T Store

    4.2
    (10 reviews)

    Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

    I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

    T-Mobile - mobilephones - Updated July 2026

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