In mid June, 2026, my wife took me to the AT&T store at 12021 Dallas Parkway to gift me a new Apple…read morewatch. While were were there the staff member kept pushing us to get extra line. We made if very cleat that we had no interest in that product. There was an activation charge that didn't seem right to us since it's a blu tooth connection and not the one with the cellular option. We just got the new bill bill in and it went up $89.00. After reviewing the bill we found that there was indeed a phone number added to the watch and a monthly fee for it. We contacted AT&T directly and disputed it thinking this would be a easy fix. Nope! They declined the request and said we would have to visit the store directly. This is not the first negative experience we have had with this store.

My Husband and I came to drop off his old phone after upgrading because he was upgraded with a…read morephone with much less storage by mistake. After providing the information the store manager stated we could no longer drop off because it was past the 14 day mark. We called ATT Customer Service and they said yes it can be done, the manager then said well not here you must go to the store you originally upgraded from. While still on the phone with ATT Customer Service they stated this store can print a UPS label and provide a box to have it shipped to the original store. While the manager did print the label she said ok now go drop it off at the UPS store. We advised her that the ATT customer service stated the phone could be left at this store and they can ship it off. The manager Sheree stated she will not ship it out, if we want to return it we must take it ourselves to the UPS store. We explained what customer service told us and what the process on the label states and yet Sheree still said "I will not ship it you do it yourself".

Parsa was absolutely amazing with our needs today, and we had many! He was extremely patient with…read moreus, very insightful and knowledgeable with current promotions, and helped us set up our new devices. He even took the time to help with phone calls that we needed to make for our devices. I love Verizon on eldorado, and I will always come back!

I visited this location because I was interested in possibly transferring service from ATT. My…read morereview is 100% based on the customer service. I was greeted and helped immediately by Christian. He was amazing! He ironed out the specs of the new phone I wanted, explained the plan in detail, and made a usually long process easy. I asked lots of questions and he answered each one easily and offered many perks I qualified for. He told me he usually works at a Denton location so make sure to ask for him at both locations just in case. Excellent service!

My husbands phone was repaired in less than 30mins. Abby( hopefully I got the name right)also…read moreidentified another problem and repaired that as well. This is my second time for a different phone repair. Friendly fast service is always appreciated.

They seem underhanded. they don't tell you that you have to pay in advannce to order a product…read more then when you try to cancel the order they say that they cannot cancel because they don't give refunds. also, they dont give you a receipt.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

These people are commission based and will have no issues misleading customers in order to get a…read morephone out of the door. Completely mislead me and caused billing turmoil. Will be leaving Verizon after almost 10 years of service.

My husband and I came into this store for the first time yesterday. We just moved to Texas from out…read moreof state and both got new phones so there was a lot to do to verify us and set up a new account and new phone numbers. We were helped by Adrian and she took amazing care of us! She navigated us efficiently through the process and asked all the right questions. Thank you!